
World Toyota
Atlanta, GA
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James was the associate that helped with my visit. Although no one was helping when I first pulled up he approached and helped me out. Super friendly and helpful. Although no one was helping when I first pulled up he approached and helped me out. Super friendly and helpful. More
The only thing good about the dealership was the accuracy that my service was going to be expensive. I pulled into the service area and waited by my vehicle for more than 15 minutes. Many employees passe that my service was going to be expensive. I pulled into the service area and waited by my vehicle for more than 15 minutes. Many employees passed by without checking me in for my appointment or asking if I’ve been helped. No one acknowledged me when I pulled in so I walked inside and waited by a service advisor. The one that was assigned to me online was not there for the day. The service advisor who did end up helping me was nice and pleasant. He did give me an accurate quote for my service and did warn me that it would be costly which I appreciated. I was given an accurate wait time as well. I stated I would pick up my vehicle the next day. He said he was off, but a colleague would help me. The next day I show up to pick up my vehicle and same problem. No one cared to acknowledge my presence or asked if I’d been helped. A taller gentleman came in behind me and he was immediately helped. He told the service advisor that I was there first. What is the point in having multiple desks for service advisors if they hide behind their computers and don’t acknowledge customers walking in. There’s not even a line where you can stand. You just have to search for your assigned advisor and wait by their desk. More
Great Service Center and we have the most Amazing service advisor, Dean Ron who always takes care us and our vehicles. We Deeply trust him and he has our best interest at heart. advisor, Dean Ron who always takes care us and our vehicles. We Deeply trust him and he has our best interest at heart. More