World Toyota

We had called this dealership to schedule an appointment to test drive a car we had seen online. We then confirmed this appointment with them when they called to double check that we where going to be ther to test drive a car we had seen online. We then confirmed this appointment with them when they called to double check that we where going to be there and they assured us the car would be ready to test drive. We drove 3.5 hours to get to this dealership from out of state, and where early for our appointment. We met up with Larry and he went to get the keys to the vehicle we had driven to see, only to see another salesman walk out with the keys and show the car to another couple. Now Larry Russell was a pleasure to work with, he called the other salesman constantly during the other couples test drive to have him return the vehicle for us and put forth his best efforts to try to get us the car we had driven to see. Unfortunately, the other couple ended up wanting to purchase the car. At this point the sales manager came over and told us that if we "hung around" while the other couple negotiated and if their offer was turned down, we would have our shot at test driving the car WE MADE THE APPOINTMENT TO SEE. This was completely inappropriate and we where shocked at how unprofessional the sales manager was, so we decided to leave and go to another dealership. On our way to the other dealership, we get a call that the other couple was not going to be purchasing the car and that we could come back and now take our test drive. We told them to hold the keys and we would be there in half an hour. We then receive another phone call 10 minutes later that the couple did purchase the vehicle. Not only did we drive 3.5 hours to an appointment we had made to test drive a car we had every intention of purchasing, but we where going to be used as leverage and the dealership was going to milk every dollar out of us or the other couple they could. If you where driving from out of state to this dealership, think twice. They do not care about appointments, or the time and effort you put forth into coming to their dealership. Because of this mishap we ended up going to 3 different dealerships, and spent 6 hours longer in a strange town looking for a car than we wanted to. Fortunately, while we where in Atlanta, we found another car from Gwinnett Honda that we ended up purchasing and are very happy with. Overall, Larry Russell tried to make our experience enjoyable given the horrible conditions and treatment we received from the sales manager, but I would not recommend or return to this dealership. More

When shopping for our new car, the reputation of our closest Toyota dealer is awful and I sought to find a dealer of much higher standing. In the car business, it's seemingly impossible to ever find a c closest Toyota dealer is awful and I sought to find a dealer of much higher standing. In the car business, it's seemingly impossible to ever find a car dealer that is run with integrity, treats the customer with respect from the way that they speak to their pricing, and their entire sales process. The reviews of World Toyota are true, they are a fantastic dealer. Our salesperson, Muhamed, was absolutely terrific. Not only was he enthusiastic about his job, but also the Toyota product. He did a great demonstration of the car's features and the sales process was painless, let alone fun. Their initial trade-in was a respectful price and their offer was several thousand dollars higher than the first offer by another dealer that we visited. Jimmy in finance was great and the whole process top to bottom was outstanding. Buying cars can be such a painful process that you want to avoid even stepping foot into a car dealer. World Toyota is different, very different. A dealership that actually cares about the customer. Their goal wasn't just to sell a Toyota, but to bring you into the World Toyota family. More

I feel comfortable taking my car here for both maintenance and repair. I always make an appointment with Mr. Dumas Andre because he explains everything that needs to be done on my car so I can und maintenance and repair. I always make an appointment with Mr. Dumas Andre because he explains everything that needs to be done on my car so I can understand the importance of specific procedures. I have never felt I have been taken advantage of here. His customer service and automobile knowledge makes him an asset to World Toyota. More

I am very disappointed in the quality of service that I received at your dealership on my 1999 RX300 Lexus. In September 2011 I had my front and rear brake pads replaced and rotors refaced. Since the day received at your dealership on my 1999 RX300 Lexus. In September 2011 I had my front and rear brake pads replaced and rotors refaced. Since the day this was done, the brakes NEVER stopped squeaking, $414.31 (75% labor). Despite this, in early December 2011, I went to your business because my check engine light was blinking and had spark plugs replaced, $359.77 ( at least 80% labor). I was then informed of a number of repairs I needed to have done on the vehicle including tires, valve cover gaskets, etc. On March 21, 2011 I returned to the dealership because my check engine light was once again blinking and the car running rough. I was advised on this occasion that there was at timing belt issue which also required a new water pump. Trusting in the advice given me, I decided to have the timing belt, water pump, tires, front alignment all serviced. Later that day I was informed that due to the oil leak, I had to also replace the ignition coil $2151.19 (59-69% labor). I was confident that my car, although not new, would be driving like a new car. The following day, Saturday, I noticed that the car was pulling to the left and there was still oil leaking from the engine. I returned to the dealership that Monday. The car was re-aligned and I was presented with a new diagnostic, a rear main shaft seal assembly recommended to be replaced. Regular priced $1299.33 –discounted price $962.06. I can only assume that 70 to 80% of this cost is labor. What makes any reasonable person think that I will trust you with anything else? Will I now have to replace the coil once again because at this point I can’t afford to give you another $1000.00? Why didn’t the technician previously find this issue? Is he getting commission every time I dole out additional funds? I am soooo disappointed in the Toyota product (Lexus included no matter how old) and service I would not recommend it to anyone. As a side note I started going to Toyota when I was charged $98.00 by the Lexus dealership for them to tell by rear door latch was broken and had to be replaced. I told them that when I walked in the door because I broke it. This is really sad More

I bought a new camry here. The price is good and it is one of the biggest dealer in Atlanta. Their stock is rich, and you can get your favorite color here. I recommend Roy, because I have a good exper one of the biggest dealer in Atlanta. Their stock is rich, and you can get your favorite color here. I recommend Roy, because I have a good experience with him. He answered every question I had and has a good attitude without push. He is professional with well training. More

I initially visited this dealership only with the intention of test-driving the model I was interested in--and maybe purchasing somewhere else-- but I saw a vehicle with leather and it was all over. intention of test-driving the model I was interested in--and maybe purchasing somewhere else-- but I saw a vehicle with leather and it was all over. The sales experience was rather what I would expect from a car dealership, if slightly less pushy. When it came time to talk finance and available extras, I felt INTENSELY pressured. As it was, the car was in the uppermost limits of what I could afford, and though I communicated this more than once, the Finance Director (he of the many-ringed fingers!), continued to push me to buy extras. I am quite satisfied with the vehicle overall, but I wish they'd tell that guy to tone it down a bit! More

We had an excellent experience at World Toyota buying a new Corolla. Don Bryan was a pleasure to work with every step of the way. We got a great price for our trade and the new vehicle. There was no pressu new Corolla. Don Bryan was a pleasure to work with every step of the way. We got a great price for our trade and the new vehicle. There was no pressure at any time during this transaction. We had our two sons with us and they did their best to get the transaction completed in a timely manner. We couldn't be happier with our experience and we will definitely go there for our next car purchase. More

It was pleasure dealing with Mr. Roy Samuel at World Toyota for purchase of my new Corolla 2011 car. He helped me with all the information I asked for. I would recommend World Toyota to my friends for t Toyota for purchase of my new Corolla 2011 car. He helped me with all the information I asked for. I would recommend World Toyota to my friends for their car purchase. Customer Service was excellent. Staff is good and well mannered. No one there is pushing you to buy a car, they are more than happy to provide you the best price that beats the price of their competitors. All in all it was a wonderful experience of buying a car from World Toyota. Sumit More

Our visit to World Toyota was the first place we went when we started shopping for a minivan. I could not believe how wonderful the experience was, from the perfect customer service provided by Roy Samue when we started shopping for a minivan. I could not believe how wonderful the experience was, from the perfect customer service provided by Roy Samuel to the open and comfortable atmosphere of the dealership. Roy not only answered all of our questions, he gave us information that I'd never expected a dealer to tell us. He was respectful and honest, never pushy or ambivalent about our questions and concerns. I left the dealership wishing that I could have purchased a van during that visit, but wanted to shop around like I've always heard to do when buying a car. Visiting two more dealerships proved even more that World Toyota has superior customer care and makes other dealerships pale in comparison. It has been one week since our visit to all the dealerships, and World Toyota is the ONLY place that has not harassed me with multiple phone calls, pushing me to come back as soon as possible. Instead, I received one phone call thanking us for coming in and a nice thank you note with great coupons. I very highly recommend Roy Samuel at World Toyota. More

My wife and I had a fantastic experience at World Toyota Scion. Roy Samuel was our sales representative and he was genuinely concerned with us having the best possible experience. We never felt pressured an Scion. Roy Samuel was our sales representative and he was genuinely concerned with us having the best possible experience. We never felt pressured and were very confident that Roy was going to do his very best for us. Roy was honest, patient, and very knowledgeable and it was a pleasure working with him and World Toyota. We are very excited about our 2009 Highlander and look forward to doing business here in the future. More