World Volkswagen

Why Choose World Volkswagen of Neptune? The truth about cars, new or used, is that cars are a collection of various mechanical parts and over time, parts wear out or break down. Most of the The truth about cars, new or used, is that cars are a collection of various mechanical parts and over time, parts wear out or break down. Most of the time this has nothing to do with the dealer, it's just what happens with cars. As a customer however, there may be occasions when you need or expect your dealer to help you solve a problem after the sale. I've certainly encountered situations where the dealership was my best friend while selling me the car, but if anything happened to go wrong after the sale, treated me like a leper when I needed their help. As you're making your car buying decision, how do you really know which kind of dealership you're working with? Hopefully my story will help answer that question. In July of 2015, I purchased a 2012 GTI from World of Neptune. Shorty after taking delivery, I noticed a mechanical problem I hadn't seen before the purchase. When I called World, their response was, "bring it in, we'll take care of it". No questions asked. A few days later, I encountered another problem that was unseen at purchase. Again I called World and again their response was "bring it in, we'll take care of it". There's always a certain amount of trust that goes into a car purchase. How do you know if the dealership will stand behind their products and put the customer first? This could easily be one of those used car horror stories, but instead it's an unequivocal endorsement of World of Neptune. They do put the customer first and you can trust them when they tell you their goal is your satisfaction. Whether it was Joseph my salesman, Jason the used car manager, Mike in Service or Kevin in internet sales, their actions all pointed to the same conclusion; these are good, honest people who actually value their customers. With all the things you have going on in your life, do you need the aggravation of having to worry about the people you're buying a car from? Do yourself a favor, make your life easier, go to World of Neptune and trust that the experience (before and after the sale) will exceed all your expectations. More

Happy owner Our salesman Joseph was very informative and put very little pressure on us to make a decision. We love our car and look forward to many years of enj Our salesman Joseph was very informative and put very little pressure on us to make a decision. We love our car and look forward to many years of enjoying the ride. More

Third Purchase in a Row Just purchased a new Beetle Convertible. The sales staff was extremely friendly and incredibly helpful & friendly. No pressure atmosphere. This is the Just purchased a new Beetle Convertible. The sales staff was extremely friendly and incredibly helpful & friendly. No pressure atmosphere. This is the third vehicle I have purchased from them and have recommended them to several people. Dean Desantis was was very helpful in locating the vehicle we wanted and reviewing al the the operational items. More

Very relaxed, no pressure experience World VW won my business for their aggressive pricing and helpful, very relaxing atmosphere. They don't attack you when you come in and start pressur World VW won my business for their aggressive pricing and helpful, very relaxing atmosphere. They don't attack you when you come in and start pressuring you. Joe S is a very nice guy and extremely knowledgeable too. He takes the time to show you the car's features and will help you with anything. I also got the chance to meet Jason, the Used Car Mgr. He is also a great employee, very honest, fair, and holds true to his word. I had some minor service on the car this week and that also went very smooth as I hoped it would. They even gave me a loaner which was awesome! Great service goes a long way and is as important as the purchase. 5 stars for these guys and would recommend WORLD VW to anyone. This car is truly a cream puff! Thank you all... More

Super friendly. Super helpful! Leonard was our salesman and he was top notch! We needed some help after the purchase of the car and he and the entire staff were incredibly helpful! Leonard was our salesman and he was top notch! We needed some help after the purchase of the car and he and the entire staff were incredibly helpful! More

Wonderful Experience My salesman Joe Scarpino was wonderful and managed to get me into the car I wanted even though we hit a snafu with the trade-in of my current car. He My salesman Joe Scarpino was wonderful and managed to get me into the car I wanted even though we hit a snafu with the trade-in of my current car. He pulled a rabbit out of the hat and sent me home a happy customer who will definitely go back for my next new car. Great Job!! More

Second Lease I recently leased my second car through World Volkswagen and, like before, was not disappointed. The first time I leased, I met Bob Desantis, who made I recently leased my second car through World Volkswagen and, like before, was not disappointed. The first time I leased, I met Bob Desantis, who made the whole process as easy and painless as possible. He was extremely respectful and patient with my family and I, and we have since leased two other cars through him. I would recommend Bob to anyone wanting interested in leasing a VW! More

Excellent Service with no pressure buying My wife and i went there to look at a CPO 2013 passat for our growing family. we were greeted by Robert Desantis who was a very nice guy. he got us in My wife and i went there to look at a CPO 2013 passat for our growing family. we were greeted by Robert Desantis who was a very nice guy. he got us into our car we wanted for a great deal with Zero pressure to buy. the world family is great and treats you like you are family in every which way. More

Nice People Follow up with pestering phone calls for the marketing girl. Made an appointment and it was a surprise when we walked in. Nothing was prepared. Spent Follow up with pestering phone calls for the marketing girl. Made an appointment and it was a surprise when we walked in. Nothing was prepared. Spent two hours and got nothing done. More

Great Service The car dealer that helped me find and purchase my vehicle is both personable and reliant . His name is Roy Draper. He has helped me with my last tw The car dealer that helped me find and purchase my vehicle is both personable and reliant . His name is Roy Draper. He has helped me with my last two car purchases. I would recommend him to anyone looking to buy or lease a Volkswagen in Monmouth or Ocean County area. He always goes the extra mile to get me the best possible deal and it was a pleasure doing business with him. More