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World Volkswagen

Neptune City, NJ

4.9
1,349 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,349 reviews

April 14, 2015

2015 Jetta Went in looking to lease a Jetta & was upfront with my budget. I test drove the 2015 Jetta & after speaking with Roy & Jonathan, they were able to mee More

by Chrisv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Redwood, Roy Draper
Apr 14, 2015 -

World Volkswagen responded

Hi Chrisv, Congratulations on finding the right car for you! You are going to really love the 2015 Jetta, if you don't already :) I really appreciate you choosing our store to test drive a vehicle and eventually land on something that work will out right for you. Roy and Jonathan are fantastic employees of ours who are really dedicated to helping the customer along the car buying path to success. Thank you, thank you, thank you for taking the time to leave a message AND for already recommending us! I truly appreciate it. If you need anything else please just reach out to us! We'd be happy to help. All the best, Justin Simcox General Manager

April 14, 2015

Great Experience World's VW sales and customer service staff was great. I saw the exact car I wanted for roughly the price I was hoping for online but was hesitent to More

by jcabral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ward
Apr 15, 2015 -

World Volkswagen responded

Hi jcabral, Thank you so much for driving 175+ miles to our dealership! I am absolutely thrilled that Kevin was able to discuss the vehicle you were pinpointing and provide the right information which then convinced you to make the drive. If we could move closer to you, I would! You're a great customer and one I truly enjoy helping as your dedication is just as strong as ours. We try our best to provide the ultimate customer service to each person who comes through our doors. So, shipping your items to you is the least we can do :) Thank you very much for coming to see us and congratulations on your purchase! If you need anything else please do not hesitate to give us a call. We'd be happy to answer some of your questions or help you with anything else you may need. Thanks for the message and all the best with your vehicle. Justin Simcox, General Manager.

April 14, 2015

Outstanding experience First let me start off by saying, all of the workers are very friendly and courteous. They most certainly exceeded my expectations from the moment I More

by Jackie Szostek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan Redwood
Apr 14, 2015 -

World Volkswagen responded

Hi Jackie Szostek, Thank you for leaving such a nice and detailed message about your visit to our store! I am really happy to see you had a smooth transition from your old vehicle to the brand-new 2015 VW CC! That is a really great ride and you are going to enjoy it! We try our best to provide excellent customer service as car dealers tend to be really pushy and money hungry. Here at World VW of Neptune, we're simply hungry to help you find what you came in for. If you need anything else please let us know! We're always here to answer questions, assist in the Service Department or help you browse around the lot again. All the best, Justin Simcox, General Manager.

Apr 14, 2015 -

World Volkswagen responded

Hi Jackie Szostek, Thank you for leaving such a nice and detailed message about your visit to our store! I am really happy to see you had a smooth transition from your old vehicle to the brand-new 2015 VW CC! That is a really great ride and you are going to enjoy it! We try our best to provide excellent customer service as car dealers tend to be really pushy and money hungry. Here at World VW of Neptune, we're simply hungry to help you find what you came in for. If you need anything else please let us know! We're always here to answer questions, assist in the Service Department or help you browse around the lot again. All the best, Justin Simcox, General Manager.

April 08, 2015

easy seamless transaction Very easy dealership to work with. Pleasantly greated, looked at a few, test drove, drove one home and showed the family, went back and purchased. Gre More

by scheidt11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 09, 2015 -

World Volkswagen responded

Hi scheidt, Thank you for taking the time to leave a message regarding your experience at our dealership. I'm pleased to see our process of test driving the vehicle and being able to show your family worked out so well for you! An "easy seamless transaction" is just the type of customer service that we try to provide to each person who walks through our doors. Congratulations on your purchase! If you need anything else regarding your Jetta please let us know. We are always here to help you answer questions, figure something out or get your vehicle serviced. All the best to you and your family, Justin Simcox, General Manager.

April 07, 2015

Great Experience working with Steven Alfano Had the pleasure of working with Steven Alfano recently over at World VW of Neptune. Steven was very professional and understood where our comfort le More

by Mdig66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan Redwood
Apr 09, 2015 -

World Volkswagen responded

Hey Mdig, Thank you for leaving such a nice message. It's great to see Steve was able to blow our competitors out of the water regarding price. Our dedication and determination to assist a customer and get them into the ride they came in for is top-notch. We try our best to leave the pressures and overall beliefs about car dealers at the door! It's important for us to relate to the customer and understand that vehicles are expensive and people do have budgets they must meet. With that, we won't try to add additional fees and equipment that you don't want! Thank you for coming in to see us, good luck with your Beetle (great for the upcoming Spring/Summer weather) and enjoy driving! Best, Justin Simcox, GM.

April 02, 2015

Very positive experience - as usual. I've been a World VW customer for about 20 years. The service department took excellent care of my 86 Golf (purchased elsewhere), and when the time c More

by ThirdGolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl King, Mark ?
Apr 02, 2015 -

World Volkswagen responded

Hi ThirdGolf, Thank you, thank you, thank you for being a returning customer to our store so many times! I couldn't be happier to see you have been a customer of our for over 20 years. It's great to read about your successful visits to both our Service and Sales departments throughout the years. Your grandson will really appreciate/love the VW you are passing down to him. Congratulations on your purchase as well! As always, if you need anything else going forward we are always here for you. Please keep in touch and we look forward to seeing you again in the future. All the best, Justin Simcox General Manager

March 31, 2015

POOR MANAGEMENT Mngr would not move on price of car after sending salesperson back and forth for two hours. Mngr also tried to add GAP plus accessories for burned etc More

by Leesa
Friendliness
Price
Recommend Dealer
No
Apr 02, 2015 -

World Volkswagen responded

Hi, Leesa, Thank you for your feedback. I'm very sorry to hear about your experience. I would love the opportunity to speak with you. Please feel free to contact me directly @ 732-922-1500 at your convenience. Best, Justin Simcox, General Manager.

March 31, 2015

AWESOME DEALERSHIP I just bought a 2011 lincoln MKX from World VW from the second i walked in the door the entire staff made me feel like i was family No pressure to buy More

by Lincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark in fiance , Jonathan Redwood, Jason Forster
Mar 31, 2015 -

World Volkswagen responded

Hi Lincoln, Congratulations on your purchase! The Lincoln you purchased is a fantastic luxury vehicle you are going to thoroughly enjoy. It's great to see Jason was able to handle your issues which resulted in you being a happy customer. We try our best to provide excellent customer service in each of our departments. The typical dealership stigma of being overly pushy and money hungry is not the type of service we provide. We are truly dedicated to helping you find the right vehicle. Our customers mean everything to us and I can't thank you enough for taking the time to leave a comment regarding your visit. If you need anything in the future do not hesitate to ask! All the best with you and your new ride, Justin Simcox, General Manager.

March 30, 2015

Great experience I purchased a new vehicle on Saturday from Steve. I had a great experience and got a great deal. I would recommend Steve any day. More

by Foxriderz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2015 -

World Volkswagen responded

Hi Foxriderz, Thank you for leaving a review regarding your new vehicle purchase. Congratulations on that! Steve is a great employee of ours and fantastic representation of the type of customer service we provide on a daily basis. Thank you for taking the time to leave a message. If you need anything else regarding your vehicle please feel free to give us a call or stop in. We'd be happy to help you in the Sales or Service departments. Have fun driving! Justin Simcox General Manager

March 26, 2015

Thanks to Roy Draper! Last weekend I stopped in to get my 2011 VW Jetta serviced and drove away with a 2015 Jetta thanks to Roy Draper. I stopped by to speak to Roy about l More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Redwood, Roy Draper
Mar 27, 2015 -

World Volkswagen responded

Hi Maureen, Congratulations on your new purchase! You are going to love the 2015 Jetta, if you haven't realized that already :) Thank you for being a returning customer. It is people like you that truly make our job extremely enjoyable. It's great to know we have been helpful to you in more than one circumstance. Roy is a fantastic employee of ours, he's a team player who is dedicated to helping the customer find just what they are looking for. Not to mention, he's really well informed on the cars so he makes it easy to see why a certain vehicle would work for you. Thank you for taking the time to leave a message and we welcome you back at any time! All the best, Justin Simcox General Manager

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