Is it possible to give negative stars or black stars?
I bought a used Lexus from Wyatt Johnson Ford on Thompson Lane. That should have been my first sign but I ignored it. After much thought One of 4 thi
I bought a used Lexus from Wyatt Johnson Ford on Thompson Lane. That should have been my first sign but I ignored it. After much thought One of 4 things is happening: 1. A mechanic is disgruntled and is purposely trying to kill customers by performing sabotage and not service work. 2. The mechanics are not very bright and they are so inept that they do terrible work and have no business working on anyone's car because they have zero clue what they are doing and only got the job because all through school they rode the short bus with Billy Bob's (current mgr. or somebody's) son. (This one could easily bloom into #5). 3. At least one mechanic is purposely installing parts on cars incorrectly in hopes that the customer returns to have something fixed and again gets faulty service work. Be backs bring in the $$. Or they cost the dealership lots of money (See #4) 4. At least one mechanic cannot read service manuals (or refuses to), and he sabotages cars for sale in order to cost the sales department a fortune (over time with returns and lawsuits) because he feels its the best way to get back at management for past transgressions. Here's why I need input on the star rating: When I test drove the car (and I have a yard full of these cars) I noticed everything was smooth except for the braking. It felt like it had bad rotors, handling weirdly, and slight grinding when I turned the wheel. (NOT NORMAL) I mentioned it to salesman when we ended the test drive and I took a close look at the tires/wheels. Who ever did the service work had rotated the tires from front to back not noticing that this model car is stacked (has wider/bigger tires on the rear), like many sports cars today are. You can't rotate these front to back, technically speaking (from every service manual ever written). OH, but they did it anyway. Yes, they put the fat rear tires on the front and vise versa. This should have been the sign that told me to walk away.. but no.. So, I bought the car and took it right home and the next morning returned the wheels/tires to correct location. (Yes, had to do it myself because they were to "Busy" to rectify it for me) and I did not notice the brakes. Oh my... wish I had. The salesman said they put brand new brakes all around the car. After some very noisy, somewhat scary high speed braking incidents on a trip out of state, I went to replace what ever necessary to fix the horrible braking problem and I discovered that this Wyatt Johnson mechanic had not installed the large pin that holds spring that holds brake pads in correctly and left off the hairpin that locks it into place. Only the pressure created by the hydraulic brake system was holding the brake pads in. The brake pads were installed totally wrong and worse they had the right hand rotor (on this car the left is different from the right) on the left hand side and vise versa. Ignoring the large ingraving on each rotor stating "Right" or "Left". Imagine coming to a stop on the interstate and only one front brake working (and you not expecting it). Now imagine it going down a steep mountain road. I've been trying forever to get the service records on the car so I can check everything that horrible mechanic could have touched, but crickets. My salesman won't answer or return calls (Brady already got his cut of the profit so he's busy doing salesman stuff), and the service department has evidently been given the heads up and will neither answer your call or produce the service information. I guess they've shredded it by now to avoid producing it. So, while I drive my deathtrap to work each day, I pass by there and wonder how they are still in business. All I wanted was to know what service(s) were performed before the sale to me. I never asked for anything else. Just wanted to make sure all things touched by them was inspected, so it could be corrected before it causes more damage or worse, somebody gets hurt. No, I'm not the least interested in them checking it... I value my life. Also, I told them I wanted to use my credit union to finance and they said "no problem, we work with them too", and then they proceeded to shotgun my credit all over the country to see who they could make the most money with. Yes, and I received letters for weeks from these lenders. Only bottom feeders do shady stuff like that... I could have brought them a check in no time, but NO. They went against my wishes and had every bank you've ever heard of run my credit. Don't do business here. You will regret it for sure.