Wyatt Johnson Ford Nashville

My experience with Wyatt Ford of Nashville's Service Department has been extremely disappointing and frustrating. Initially, I was told that certain service fees would be applied toward the cost of r Department has been extremely disappointing and frustrating. Initially, I was told that certain service fees would be applied toward the cost of repairs. I have text message documentation confirming this agreement; however, when it came time to honor that commitment, the dealership denied it. This lack of transparency immediately raised concerns about the integrity of the service process. Communication throughout the repair process was also unacceptable. I received no proactive updates regarding the status of my vehicle and was forced to repeatedly contact the service department myself to obtain information. Additionally, the dealership's service app proved to be unreliable, as it never reflected that my vehicle was ready for pickup—even after I had already retrieved it. To make matters worse, after the initial service was completed, my vehicle developed additional issues that were not present beforehand. My sunroof no longer operated properly, and water began collecting on the front passenger side. When I reported these concerns, I was asked to bring the vehicle back and was assured that I would not be charged. However, after dropping off the vehicle, I was informed the following day that I would be charged two separate diagnostic fees of $250 each. This directly contradicted what I had been told. When I called to discuss the matter and requested to speak with the Service Manager, Sidney never came to the phone. Instead, I was told that she would return my call, which further added to my frustration and reinforced the ongoing communication issues. At no point during this experience did I feel valued as a customer. Instead, I felt misled, overcharged, and ignored. The combination of broken promises, poor communication, lack of accountability, and the emergence of additional vehicle issues has left me with little confidence in the service department's competence and customer care. This has been one of the worst service experiences I have encountered. As a result, I have decided to retrieve my vehicle and take my business elsewhere. I cannot recommend Wyatt Ford of Nashville's service department to others based on my experience. More

I had a great experience at Wyatt Johnson Ford. The staff was incredibly friendly, helpful, and accommodating throughout the entire process. It genuinely felt like they cared about helping me and m The staff was incredibly friendly, helpful, and accommodating throughout the entire process. It genuinely felt like they cared about helping me and making everything as smooth as possible. Matt Biddle was my salesman, and I highly recommend him. He’s very kind, knowledgeable, and made the whole experience easy and comfortable. I would absolutely come back and work with him again in the future. More

Told them what my approval was, what i wanted to be budget wise and payment. They insisted on their financing for obv bonus reasons. They had a vehicle marked down but then when i got the buyer order t budget wise and payment. They insisted on their financing for obv bonus reasons. They had a vehicle marked down but then when i got the buyer order there was no discount beside a trade value discount which was 2000$ lower than other places. Wasted around 3 hours of time for mine and theirs. My maximum was 22000, they came back with a buy order for 29000. Then i get told i got dinged because i couldnt provide more than 1 paycheck on the spot because i didnt have access to the system. More

We were supposed to meet with a salesman named Jacob on a Ford Expedition but he had to run an errand . Instead we met with a saleslady named Hailey who seemed okay in the beginning. She had the vehicle read Ford Expedition but he had to run an errand . Instead we met with a saleslady named Hailey who seemed okay in the beginning. She had the vehicle ready to show us and when we asked about the price and incentives she stated that they just received the car on lot and there were no incentives on the vehicle. They were asking $85k msrp on the vehicle by the way and my husband stated that we saw the same vehicle in Murfreesboro for $80k. Her attitude change from nice to extremely rude and she rudely stated they could not take any money of the vehicle. I for one WILL NOT be returning nor would advise working with this sales lady, Hailey!!!! That was terrible representation of the business and that is not how you politely decline a customer. She definitely does not need to be working in customer service. Long story short we left right after the attitude change and I called to speak to someone which I spoke to another salesperson named Kris who had only been there for 2 weeks. Kris seemed nicer but I would not return to the dealership, I rather continue shopping at another Ford dealership. I have been a long standing loyal Ford customer and have never been treated like this until now . More

The service department - at least the service advisor (M. H.) - created false expectations almost immediately when I brought my vehicle in for service on a Thursday. He could have been truthful and told me t H.) - created false expectations almost immediately when I brought my vehicle in for service on a Thursday. He could have been truthful and told me that they get 80-100 vehicles per day for service and that it would be several days before they could look at it. Instead, he said that he would text me - probably multiple times per day - the next day, which was Friday. I called later in the afternoon on Friday and was never able (throughout the course of this ordeal) to speak with someone in the service department. Not once. Always had to call the sales department to speak with a human. They were able to tell me that Mike H. was off that day. That's probably why no texts, despite what I was told. Called midday Saturday. Spoke with sales because no one in service answered. Said they'd walk back there to see what was up. Received a text from someone who did not identify themselves saying no answers and that it would be Monday. Mid afternoon Monday, I received a diagnoses which said, "Hey sir, this is M.H. at Wyatt Johnson Ford they found rodent damage to the wiring harness. To repair the harness and fix it will be $916 plus tax. I immediately authorized repairs. Finally went to pick up truck one week later, expecting to pay $916 plus tax. I was surprised when M.H. said nearly $1500, which is 50% more than what he told me. He somehow whittled it down to just over $1300, which is still 30% more than what he quoted me in his text, which I am saving. Their lack of communication, inaccessibility and upcharge on a quoted amount is a huge financial burden on a senior citizen on a fixed income. I made the mistake once of going to Wyatt Johnson Ford, but I will never make it again. More

Bought my car back in 2023 this year i have been having issues with light on my dash coming on for my 2020 EcoSport had it in last month for a light that say hill clim assist they said it was fixed under w issues with light on my dash coming on for my 2020 EcoSport had it in last month for a light that say hill clim assist they said it was fixed under warranty get it back a couple of weeks later light comes back on with check engine light call then tell them they say they need it dropped off so they come get it it’s been almost 2 weeks and they are saying it’s leaking compression around the spark plugs and I need a new battery that’s causing all the issues all the time the car runs great the light comes on and goes off after a couple of days I told them that if it was the plugs and leaking compression the car would be running like crap never ran bad they say that’s what the computer says my car only has 48,000 miles on it I had a Kia at 78000 miles and never replaced the plugs yet I traded on this car also he says that using the auto stop / start wares down the battery well that is not my problem it’s a ford issue so they want to charge me over 800 to replace those items and I told them no now they want to charge me 280 for looking at the car for a diagnostic fee for which I gave no authorization for all they were to do was fix the hill assist thing that they said they did last month when it was in there I’m filing a complaint with Ford, BBB, and contacting all the news channels do yourself a favor and STAY AWAYS FROM THIS DEALERSHIP BUY A CAR FROM CARVANA MUCH BETTER More

Breakdown of Trust: A Certified Pre-Owned Nightmare If I could leave a negative rating, I would. The Certified Pre-Owned (CPO) designation is meant to establish a bond of trust between the dealer and the could leave a negative rating, I would. The Certified Pre-Owned (CPO) designation is meant to establish a bond of trust between the dealer and the customer, assuring them that the vehicle has undergone rigorous testing to guarantee its safety, quality, and longevity. My experience with Wyatt Johnson Ford shattered this trust mere weeks after driving off the lot. Repeated Failures and Safety Concerns My certified pre-owned vehicle demonstrated alarming failures almost immediately: Less thank two months after purchase: The vehicle failed, leaving me stranded and requiring costly repairs. Weeks later: Significant safety issues were discovered, demanding further immediate attention and repair. The following month: A major mechanical failure—a transmission issue—surfaced. The fact that this critical component was "missed" during the certification process is a severe indictment of the supposed "rigorous testing." Just one week later: I was again left stranded on the side of the road for hours, awaiting a tow for yet another major, expensive failure. This cascade of severe, unresolved issues demonstrates a profound lack of due diligence and an outright failure to uphold the CPO standard by Wyatt Johnson Ford. Refusal to Engage or Resolve The dealership’s subsequent actions—or lack thereof—further solidify the erosion of trust: The issues have been reported to Ford Customer Care on two separate occasions. A formal complaint has been filed with the Better Business Bureau (BBB). Wyatt Johnson Ford has refused to respond to these official inquiries, displaying a shocking indifference to customer safety and accountability. Based on this experience, I would caution any prospective buyer against relying on Wyatt Johnson Ford. The promises inherent in their CPO program are demonstrably hollow, and I have zero confidence in the integrity of their service or vehicles. Do not risk the costly loss of trust and reliability that I have endured More

Tyler was most helpful. Knowing what vehicles I wanted to test drive, Tyler quickly located them and facilitated the experience. He was very sensitive to my reactions as I d Knowing what vehicles I wanted to test drive, Tyler quickly located them and facilitated the experience. He was very sensitive to my reactions as I drove each vehicle. Without pushing me towards either one, he shared his observations/insights about my test drive... so very helpful in helping me evaluate the pros and cons of each vehicle. I never felt rushed. I felt like Tyler was genuinely trying to fit a car to my needs an preferences. He was courteous, kind, and respectful. He was knowledgeable and was able to answer my questions. This was definitely a "no pressure" experience. Everyone at the dealership was very helpful. More

My advisor, Glenn Hoffman, went above and beyond to help me and explain what was wrong with my car. They were able to fix it the same day and even lent me a car for the time I was w/o a car. I’m very thankf me and explain what was wrong with my car. They were able to fix it the same day and even lent me a car for the time I was w/o a car. I’m very thankful to Glenn and the team! More

I have been with this dealership for years and Sydney in valet pickup and Kendall in service make a good team I always ask to let them take care of all three vehicles . They do a great job thanks guys valet pickup and Kendall in service make a good team I always ask to let them take care of all three vehicles . They do a great job thanks guys More