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Yark Chrysler Jeep Dodge Ram FIAT

Toledo, OH

4.7
2,554 Reviews
Visit Yark Chrysler Jeep Dodge Ram to explore our MASSIVE selection of new, used and Certified Pre-Owned cars, trucks, vans and SUV. Our Chrysler, Dodge, Ram and Jeep dealership in Toledo, OH, has stress-free auto financing, 110% Price Protection, and expert service technicians, so plan your visit today!
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6019 West Central Avenue

Toledo, OH

43615

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Showing 2,554 reviews

November 22, 2019

Great Grant was awesome and very helpful. I love my car. You Chris was also very informative and helpful. Overall great experience!! I would definitely reco More

by fernbaugha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Misson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Adeshina
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

November 22, 2019

Hidden Fees Dave told me multiple times what my out the door number was no hidden fees because they were a volume dealer just for me to realize when they walked m More

by Zoom8826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Angel
Nov 27, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and bringing this matter to our attention so that we may investigate this further. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Dave had another appointment with a guest when you came in to purchase your vehicle. Dave went down to our Nissan store when you arrived and had the vehicle ready to be delivered. He got you the paperwork to sign immediately and explained that he had to go back and tend to his other guest. You told Dave you weren't going to take the car that night because you didn’t have a ride and you weren't going to trade the car in that you were driving. You did ask if Dave could take you home, but explained that he wasn't able to do that. He also explained that he would be off the next day and that service could put your plate on when you got a ride back the following day. And because you insisted on using your own credit union, they have a $350 loan origination fee. Once again, please accept our sincere apology and please know that it is never our intention to make any of our guests feel less than satisfied when leaving our dealership.

Nov 27, 2019 -

Zoom8826 responded

So after I made my original post I got a call from a manager at yark, before I had a chance to call the dealership which I appreciate A LOT, it shows me yark is concerned I had a bad experience and has systems in place to monitor this. I am going to assume the person who wrote the above response is not that same manager I spoke to on the phone because a lot of the things they wrote, especially about my conversations with Dave, are wrong and Most are things I talked with the manager about. I’m not going to go back and forth but one thing That needs to be clear is I was overcharged, my bank does not charge loan origination fees. The $350 I said I was overcharged was made of 2 $175 fees (none of which were explained to me) the first was because I chose to do the paperwork at the dealership instead of in a branch. This was never explained and had I known I still would have bought the car at the dealership. As for the 2nd $175 fee; the manager on the phone and the people at my bank said they did not know why I was charged that fee. He said if I came in they would make it right w a gas card or services but that was not enough for me. I walked out of the dealership that night feeling happy because everyone was so friendly and helpful but after I went to the bank and realized I was lied to about what I was being charged those feelings went away. If yark wanted another $175 for the car it should have been listed higher and I would have gladly paid it because I liked the car. Had the loan matched what Dave told me he was charging me I would have given him 5 stars and not even mentioned any of the other things. I’m not upset about the extra $3 a month on my car payment, Im not upset that it was the end of the day and everyone was ready to go home, I’m upset I was lied to. If Dave or any of the managers at yark feel anything I’ve said is inaccurate or untrue, please, call me and I’ll be glad to change or delete any inaccuracies.

November 22, 2019

Trade in Traded in my Dodge Avenger for a Honda Civic and Shane helped me out so much. He was great and made it very fast and easy! Great experience! More

by Torzeigler
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane Snyder, Justin Rohrs
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and taking the time to share your experience with us! We appreciate your business and look forward to serving you again in the future!

November 22, 2019

Great experience Go see Shane! He will do whatever he can to give you the best experience you can have! Put us in an amazing Civic, can’t say enough!! More

by Tjpurcell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane Snyder, Justin Rohrs
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and taking the time to share your experience with us! We appreciate your business and look forward to serving you again in the future!

November 22, 2019

Great experience!! Grant was awesome! Thank you for your professionalism and going above and beyond for my car needs. I didn't feel intimidated or felt like I had to buy More

by davannawilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Misson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and taking the time to share your experience with us! We appreciate your business and look forward to serving you again in the future!

November 22, 2019

Best experience buying a car ever You've changed my mind on the "buying a car" experience. Ramon was no pressure and no BS. My wife and I appreciated that. I will highly recommend you More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kern Blystone, Ramon Perez
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and taking the time to share your experience with us! We appreciate your business and look forward to serving you again in the future!

November 21, 2019

I bought my van in July and the seat warmers didn’t work and I was told by my salesman that it would be fixed at no charge and was no big deal. Cut to October, they wanted me to pay for it, didn’t give me a More

by kelsi.danberry
Recommend Dealer
No
Employees Worked With
Tyler Rayford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Haley
Nov 27, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Kelsi, please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. The repair was covered under your extended warranty, you were only responsible for the deductible. We took care of rental charges and did everything in our power to take care of you to the fullest. Your Maxcare coverage was expired by the time you brought your vehicle back in October.

November 21, 2019

Incredible service! Grant did an incredible job at making sure I was completely happy with my purchase and put me in the right vehicle. He went above and beyond to get us More

by Taylor.southward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Misson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and taking the time to share your experience with us! We appreciate your business and look forward to serving you again in the future!

November 21, 2019

Great experience with Grant We were greeted by Grant and he was very helpful with us buying a used vehicle and the issues we found were taken care of and very happy with the resu More

by scootermjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Misson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Willey
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

November 21, 2019

Best car buying experience I’ve ever had This was by far the best car buying experience I’ve ever had. Grant Misson was extremely helpful and truly worked at my pace. I came in with an idea t More

by Edubois095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Misson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Yark Chrysler Jeep Dodge Ram FIAT responded

What a great experience and thank you so much for sharing it with us! We truly appreciate your business and hope you enjoy your new vehicle! If there is anything more we can do to serve you, please let us know!

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