Dropped my wife's Jeep off at 8 a.m. to have passenger side airbag replaced due to recall. Joe was friendly, polite, helpful. Took down all the relevant information, including number where I could be reached. When asked how long the repair would take, he said anywhere from a couple of hours to half a day. I called and left a voicemail for Joe at around 11:30, asking him to call me with an update, since my wife had a late afternoon appointment she was trying to figure out if she'd be able to make it to, depending if her Jeep was done or not. Never heard back. Called again two more times, leaving another message. Never heard back. Called a fourth time around 3 pm and spoke with a woman who finally put me in contact with Joe. When I spoke with Joe, he said he had sent me a text letting me know the work was done. I had given him my home phone number, which is a landline, when he asked for a number to reach me at. He never clarified whether or not the number was a cell phone, and just sent a text, rather than taking the time to make a call and speak with me personally or leave a message that I could get. Other than this frustration, I was pleased with the service. I would make a suggestion to try the personal touch (i.e., phone call) unless texting is specifically discussed and agreed upon.