Yark Ford

My whole experience was great! The dealers knew what they were talking about and helped me along the way. They were very helpful and caring. were talking about and helped me along the way. They were very helpful and caring. More

I've been looking around at cars for a while now and hadn't been pleased with my experience at many dealerships. Either they were all over you from the start or nowhere to be found. So I was beginning hadn't been pleased with my experience at many dealerships. Either they were all over you from the start or nowhere to be found. So I was beginning to think I'd never find my happy ending. Then I stopped into Kistler while visiting friends in Toledo for Thanksgiving. Kistler was great. It was a very laid back atmosphere. Despite everyone being very eager to help, you don't feel pressured in anyway. Eric was very helpful and patient in helping me narrow down my search. And when he had to step away for a second, Sara stepped in without missing a beat to answer my questions. It was really an all around great experience and I highly recommend the dealership to anyone looking for a car particularly Eric and Sara. Thanks for the happy ending Eric; you're the best!! More

We were very satisfied with our experience. We were never pressured, but very well taken care of. They worked with our financial situation and bent on price to better meet our needs. They were friendly from pressured, but very well taken care of. They worked with our financial situation and bent on price to better meet our needs. They were friendly from the first phone call to now when we come in for our complimentary car washes. Our salesman, Eric Pitzen, stayed after hours to accommodate us after a 14hour work day. The finance guy was also very friendly and both were very patient with us having our 2 babies screaming in the showroom. We will definitely go back to Kistler in the future for any purchase or lease and go thru the same salesperson. More

Purchased my 2012 explorer a year ago. My sales rep is Purchased my 2012 explorer a year ago. My sales rep is Eric Pitzen which treated me with respect and worked diligently to make my purchase experience Purchased my 2012 explorer a year ago. My sales rep is Eric Pitzen which treated me with respect and worked diligently to make my purchase experience a great one. Service staff, particularly Tom Muirhead and Bill Noe have addressed all my service needs at the times I have brought my vehicle in for maintenance. More

My experience was very friendly and inviting. They have a great vehicle selection and excellent pricing and service =) I would strongly recommend working with my salesperson !! great vehicle selection and excellent pricing and service =) I would strongly recommend working with my salesperson !! More

I found Kistler to be flexible, interested in relationship-building, and accessible. As I told Ford in their quality survey, I started out trying to buy from a different local dealer after my relationship-building, and accessible. As I told Ford in their quality survey, I started out trying to buy from a different local dealer after my current car became unusable. That dealer failed miserably and wasted precious time. It put me in a position where I had to buy a new car quickly. I went to Kistler and was able to buy a new car that same day. I even drove the car off the lot. When I refer to Kistler as flexible, I am referring to their willingness to take on a discount that the other dealer was contracted to but failed to uphold. Kistler was under no obligation to honor the discount but did so anyway. Eric checked with his manager and the discount was included. Also, Kistler showed flexibility in my financing of the car. We had been hoping to hold out an additional three months before purchasing a new car so that we could complete our payments on our other car. While that scenario did not play out as planned, Justin worked with us to delay our first car payment by three months, effectively creating the same solution. Also, Eric was flexible in how we managed the test drive so that my wife and I each could test the car. Kistler was interested in relationship-building in the sense that they have you come back in to learn about the SYNC system. Bill is flexible in his hours, gets into the car with you and works with you on understanding how you might use the system. There was also a situation where when we had a feature added to the car, we had to delay that addition due to personal scheduling. Eric arranged that delay, and when we did have the feature added, the vendor returned the car to Kistler rather than picking me up and taking me back to their workplace. Eric was the one who called to investigate what happened, and rather than me taking time off work, he drove the car to me. So far, Eric and/or Bill has made sure the car receives a free car wash each time I have brought it in for anything (e.g., SYNC training, the mix-up in returning it to Kistler after the feature add). By accessibility, I mean that the type of car I was looking for was available. With the other dealer, we never even made it that far. It probably helps that I was looking for a Focus or Fusion, which are two popular models, but there were a variety of cars in stock from which to choose. I will note that I didn't find the "perfect" car, but there were plenty that had the key criteria I needed in a purchase. The dealership seemed adequately staffed for a Saturday (again, something that not all dealers accomplish). Most of all, Kistler was willing to work with me to negotiate a purchase. As mentioned previously, they were willing to look at a discount that they had no obligation to honor, they were willing to compare that to other discounts I had available to me, and they investigated whether Ford had any discounts going on at the time. Despite all of the above, I rated the "Price" category one step lower, and I will suggest it had less to do with the dealer and more to do with how I prepared for the purchase. I did my homework online, and had a certain price range in mind when I arrived at the dealership. However, the price range likely was based on a car without any features, and so the price for my car was a little higher. Also, if I recall, Ford didn't have any discounts going on at the time that I could combine, so that didn't help either. Overall, I thought Kistler did a real fine job. It's the first time in my life - including approximately eight to ten car purchases or leases - that I have purchased a car in one day. More

I have purchased both new and used cars from Kistler Ford. Every facet of my interactions there were superlative. Great prices, competent and extra friendly staff. I take my cars there to be serviced a Ford. Every facet of my interactions there were superlative. Great prices, competent and extra friendly staff. I take my cars there to be serviced as I know I will not be ripped off. The service staff has given me suggestions on how to do certain repair jobs myself. Great prices on service, tires, and purchases. More

Eric Pitzen was persistent in finding the vehicle we were looking for. We chose Kistler Ford because of Eric Pitzen and his efforts to locate the vehicle we were looking for. He did a great job! looking for. We chose Kistler Ford because of Eric Pitzen and his efforts to locate the vehicle we were looking for. He did a great job! More

Took my first opportunity after joining the Kistler REWARDS Program to have my 2006 Ford Explorer serviced. With winter weather approaching, I wanted to be certain that the vehicle had proper air and REWARDS Program to have my 2006 Ford Explorer serviced. With winter weather approaching, I wanted to be certain that the vehicle had proper air and heat; and not vica versa. The service team determined that I needed a new air blendor motor (not sure that this is spelled properly) but it did the job! I now have heat when I need it and air conditioning when that it needed. Great job by everyone involved -- starting with the Neighbor Rewards Coordinator (Jessica) and down to the Service Consultant, Bill Noe, who kept me appraised of the progress and costs to repair. An excellent visit. I would recommend Kistler to others witout hesitation. More

Everyone that I have dealt with at Kistler has been very helpful. From Sales, Service and Body Shop. What a GREAT TEAM of people. Thanks helpful. From Sales, Service and Body Shop. What a GREAT TEAM of people. Thanks More