Yark Ford

I won't go anywhere else for service After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and After visiting the service department one time from where I purchased my Jeep, I realized the value of the service I have been getting at Kistler and will never go anywhere else. My recent experience is a prime example of how they go above and beyond. I pulled in for an oil change on a Friday morning. Todd Larson greeted me with a smile despite being obviously busy and when I asked him the length of my wait he told me how many cars were waiting and said that if I was in a hurry I could return Saturday morning, adding that if there happened to be a wait he would come out from behind the desk and change my oil himself to get me out of there quickly. The next day I returned to find a long line in the morning. Todd immediately recognized me from behind his desk and happily called out to me and told me he'd be changing my oil. Jennifer Pierce took care of my paperwork for me. Jennifer and Todd alike, although slammed on a Saturday morning, appeared to love their jobs and were nothing but gracious and enthusiastic talking with me and all of the other customers. Regardless of the type of business, these people set the benchmark for customer service in fostering a positive experience and feeling genuinely valued as a client. More

Great first time experience at Kistler Ford Just bought a 2012 Ford Mustang V6 from Kistler Ford and my salesman was Jeff Mathes. He was very knowledgeable about the car and its pros and cons. H Just bought a 2012 Ford Mustang V6 from Kistler Ford and my salesman was Jeff Mathes. He was very knowledgeable about the car and its pros and cons. He didnt pressure me at all during the sales process and also informed me of the benefits of certain warranties Kistler offered. I have been driving the mustang for a couple days now and it is a blast! More

Best Experience I have ever had at a Service Dept. I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issu I had been working with Jennifer in Service, I regretfully say I purchased a used Ford Mustang at a Chrysler Dealership and paid the price. I had issues with the vehicle about 300 miles into owning the car and the other Dealership asked me to take it to Kistler rather than their dealership. The other Dealership decided not to honor my 90 day limited warranty nor did they offer out of good faith to have the vehicle repair done or to pay for Kislters time and energy. I am highly commending Jennifer for going above the call of duty as a service representative for Kistler. She must have called the other dealership on my behalf at least a dozen times and no one from the other dealership would return her call. She negotiated with Kistler to reduce the actual cost in 1/2 and my 15 year old son was very pleased to learn that the bill was reduced. Jennifer thank you so much for your empathy and showing that people still care about great service. My son and I hour extremely grateful for your integrity and you have a loyal customer for life. Respectfully, J. Salazar More

Great expierence I worked with Lauren and Dominic and had nothing but the best time. It was like working with friends not a sales associate. There was no pressure at a I worked with Lauren and Dominic and had nothing but the best time. It was like working with friends not a sales associate. There was no pressure at all, and was an overall fun time. More

Great car buying experience! One of the easiest and friendliest car buying experiences I have ever had. Chip was easy to work with and had great attitude during the whole process One of the easiest and friendliest car buying experiences I have ever had. Chip was easy to work with and had great attitude during the whole process! More

had service work done I believe the person that helped me the service dept was named Todd and he is a professional at helping people, would refer people to this dealer, the I believe the person that helped me the service dept was named Todd and he is a professional at helping people, would refer people to this dealer, they did find a tire buldged very bad andtold me which could have saved the lives ofpeople, thank yoyou're More

This Girl Does it ALL! I had the pleasure of meeting Sonya the moment I walked into Kistler Ford. She was so personable and knowledgeable about the products. She took me for I had the pleasure of meeting Sonya the moment I walked into Kistler Ford. She was so personable and knowledgeable about the products. She took me for a test drive of an Escape. She explained all of the features and introduced me to Bob, who helped direct me in the financing area. When I picked up my car, Sonya sync'ed my phone, set my radio stations and even came and picked up my car at work to have a remote start added. Sonya came and installed my license plates when they came in. A very pleasant experience and I will recommend Sonya and Kistler to all my friends and family. More

Great Customer Service I've had great customer service from this dealership from the time I bought my car to it's daily service needs. They always do a great job on my car, I've had great customer service from this dealership from the time I bought my car to it's daily service needs. They always do a great job on my car, and never do anything without my consent. I would definitely recommend this dealership to anyone who wants a great car buying experience and equally as good aftercare. As for my appointment today, Todd did a wonderful job keeping me informed on my cars progress and explained everything when it was complete. He even took it a step further and personally washed my car for me. Thanks again! More

new car purchase Great sales experience! If your looking for a sales person to work with I would recommend Sunday Cranall. The purchase was very quick and easy Great sales experience! If your looking for a sales person to work with I would recommend Sunday Cranall. The purchase was very quick and easy More

Excellent Service We have taken our 2010 Fusion in Kistler several times for service even though this was not where we purchased the vehicle. They have always treated We have taken our 2010 Fusion in Kistler several times for service even though this was not where we purchased the vehicle. They have always treated us well though. The issue today was a dented rim from hitting a pot hole. They were able to get out the dent and washed the car all for no charge. It was much appreciated, and we will continue to do business there in the future. More