My power steering went out on my Fusion while I was in Galesburg shopping. I live about 35 minutes away and did not know what to do so I called the service department and Brian (I believe) told me to bring my car straight there and he would help me out. Come to find out there was a recall on my car. They put me in a rental right away and kept me updated with the progress of the work being done on my car! Everyone there was professional, polite, understanding and reassuring! They went above and beyond any Ford dealer I’ve dealt with! My car is great now! Thank you for your help!