Yonkers Honda

I had a really horrible experience buying my car from Yonkers Honda. I bought a 2007 Honda Accord. The only reason I'm putting two stars instead of one is that the underside of the hood was clean and t Yonkers Honda. I bought a 2007 Honda Accord. The only reason I'm putting two stars instead of one is that the underside of the hood was clean and the car was in decent (not great) condition. When I first came to Yonkers Honda, I felt like the salesmen were a breath of fresh air. My salesman was really nice and was very honest with me about the advantages and pitfalls of my car. It had a clean carfax that stated that the title was clean. I asked if the Honda emblem on the steering wheel could be touched up, and he agreed to do that before I picked up the car. I also asked if there were two keys, and he said there was not a second key for this car but "because he likes me" he would throw in a second key. I was really pleased by the customer service, and felt confident in my decision to purchase this car. I explained that I would have most of the money cash and would finance the remaining $4K through my credit union, and would return in a day or two to finalize the sale. They told me it was no problem. Here's what happened next: -Dealership didn't have copies of lien release or title when I bought the car (which I need to finance through my credit union). I requested them immediately and called my salesman everyday for one week asking for the documents. They kept saying they didn't have them. -After one week of my calling, the dealership persisted on having me finance through them, claiming that we "don't need a copy of the title or lien release" if we finance through them (isn't it illegal to sell a car without a title?). After I told them several times that would NOT happen, they only stopped trying to persuade me after I threatened to cancel the sale. -The dealership claims that they received the title and lien release 12 days after I first purchased the car (and I had to call them to find this out, they did not call me). They faxed me the documents, and they kept arriving way too dark to read - completely illegible. -Dealership did not have a scanner to send me the documents, so I had to drive an hour to the dealership to pick up the documents by hand (faxes of the title came in illegible). -Car salesman lied and told me they were closed due to bad weather - I know that he lied because when I called the dealership, they told me they were open (on the day that I was supposed to pick up the documents by hand). -The next day, I picked up the documents by hand. In person, I told my salesman that I would be back that day to pick up the car. He said he would have it ready for me. -That same day, after clearing my loan with my credit union, I call my salesman to tell him I will be back to pick up the car - no answer. He calls me back when I'm halfway there and tells me the dealership does not have the car inspected and I could not pick up the car that day. This is after TWO WEEKS of me waiting AND my having told him IN PERSON that I would be back that day for the car. Why could he not have told me this earlier? Why has the car not been inspected after all this time? -I call the dealer the next business day and explain that the car better be ready that evening or else I am cancelling the sale (second time threatening to cancel sale). -I go to pick up the car that night. The Honda emblem on the steering wheel had not been touched up. Car salesman said he would have someone get in touch with me on that. It's been two weeks - I am still waiting for that call. -Car salesman gave me attitude about giving me the second key that they promised, claiming that he "doesn't remember" offering to give me a key. -Dealership forgot that I told them I would be bringing in my old plates to transfer to the new vehicle, and gave me attitude when I didn't want to just "keep the brand ones they had already put on for me" (I didn't want to lose the 6 months registration that I had already paid for) I hate to give bad reviews because I know how hard businesses work to stay afloat and how much they depend on reviews, but my experience here was so terrible that I feel consumers need to be protected. Stay away from this place. More

I just purchased a honda accord 2013 from this dealership. They not only had a great price, but had an excellent group of people who helped us very much. I would strongly recommend this dealersh dealership. They not only had a great price, but had an excellent group of people who helped us very much. I would strongly recommend this dealership, and would happily use them again. More

In my 10+ years of driving i have never had a good experience at a car dealership. I find the Salesmen to be deceiving crooks. Not at Yonkers Honda !! I was referred to Yonkers Honda by a relative and experience at a car dealership. I find the Salesmen to be deceiving crooks. Not at Yonkers Honda !! I was referred to Yonkers Honda by a relative and was told to ask for Bill and Mac who i must say are 1st class gentlemen. Bill made the sale of my 2010 Honda Accord painless and gave me a deal that i couldnt resist. Once i made my decision i spoke to Mac who handles financing. He made sure that i got the best rate possible and most importantly a monthly payment that was affordable. The only draw back was that after a week with the car i noticed that my doors would only lock manually and not with the alarm. I had to make an appointment with the service department to have a couple of parts changed resulting in me being a day with out my car. However they accomodated me by providing a rental for the one day that i was with out my car. Overall i must say the experience went well and i would recommend Yonkers Honda for your next Purchase!!! More

This was my first car buying experience for myself. I have been to car dealerships before when my parents were thinking about buying a car. I called in a few days before regarding pricing and I reached have been to car dealerships before when my parents were thinking about buying a car. I called in a few days before regarding pricing and I reached the manager of the dealership. This is a very rare occurance, usually one never sees the manager or the owner. Bob gave me an offer I simply couldn't refuse. I did my research and homework on the particular car I was looking to buy. Once I got to the dealership, they directed us to Richard Stien the internet sales consultant. Once we were seated, Bob came over and took care of us. Both of them went step-by-step into all of the financing details. Throughout the whole thing I was never "pressured" into buying the car. They were willing to answer my questions and did not talk around it. They treated us with respect. Today I just picked up my 2013 Honda Accord Sport sedan and I am one happy customer. It looks like I will be coming back to Yonkers Honda for future car purchasing. The owner/manager of the dealership came out to give us salutations in the end. Once again thank you Yonkers Honda for giving me one of the best car purchasing experiences. More

2014 will mark the 30th year that I have been dealing with Yonkers Honda. They are a family owned business that really cares about the customer. I travel 90 miles round trip for service plus a bridge t with Yonkers Honda. They are a family owned business that really cares about the customer. I travel 90 miles round trip for service plus a bridge toll. They must be doing something right. More

My name is Kenneth and I retract/recall my review made on 5/19/13 and my complaint of not getting the assistance and cooperation from Yonkers Honda service Dept regarding my faded side view mirrors and my bl 5/19/13 and my complaint of not getting the assistance and cooperation from Yonkers Honda service Dept regarding my faded side view mirrors and my bluetooth repaired/replaced. Today, 5/20/13 Mr. Richard Stein the salesman I purchased the my Pilot from spoke with Richard, the service manager and have contacted me that the necessary service and repairs/replacements will be done under warranty. This makes me very happy and it makes Yonkers Honda the reputable dealership that everyone had told me. I appreciate the fact they will take care of this cosmetic problem. I thank you gentlemen. Yonkers Honda is a true dealership that strives to make and keep custonmers happy. So if anyone is looking for a new Honda, Yonkers Honda is the place to go for your new car. More

Richard Stein was a terrific salesman - in part because he didn't act like a salesman - he acted more like a consultant. He help us get the right can at a very good price. The car was delivered on time in he didn't act like a salesman - he acted more like a consultant. He help us get the right can at a very good price. The car was delivered on time in perfect shape. Richard did a great job of expalining the car to us. More

A really honest salesman. Knows his stuff, not pushy, and worked to help me make a deal. He even called to follow up. The 2014 PHEV Accord is better than advertised. and worked to help me make a deal. He even called to follow up. The 2014 PHEV Accord is better than advertised. More

Let me start by saying my credit was terrible, Yolanda and the Honda Team moved heaven and Earth to get me approved with a great price, APR, and extended warranty! Thanks Team Honda and the Honda Team moved heaven and Earth to get me approved with a great price, APR, and extended warranty! Thanks Team Honda More

We bought a 2012 Honda CRV and had a very good experience dealing with Donna. She was knowledgeable and patient with our numerous visits and at least two test drives before we made our decision. Post sale sh dealing with Donna. She was knowledgeable and patient with our numerous visits and at least two test drives before we made our decision. Post sale she has also been very helpful. More