Yonkers Kia - Service Center

Horrific. The Service Department is the absolute worse. It took them 5 hours to do an oil change on my car. I dropped it off at 9 and it didn’t get done until 2 The Service Department is the absolute worse. It took them 5 hours to do an oil change on my car. I dropped it off at 9 and it didn’t get done until 2. I called twice around 12 to follow up with my car and was told that (Darlene) who was responsible for my car, left early that day so all of her orders got put on someone else. They put my car to the side and when I decided to just show up at 2pm it was magically ready. It’s not the customers fault that someone had to go home. If I knew it was going to take 5 hours to do an oil change I would’ve never made an appointment with Kia. Then to top it all off, I get there and all three attendees at the front are stuffing their faces with food and coffee. No care in world, my car was done and none of them bothered to call me. I’m down to the final steps of getting the car back and the lady that takes care of me says to me “did Darlyn explain to you they inputted your contract wrong? after this service you’ll have to pay for any maintenance being done to the car” I was in such shock because that’s not my problem either, when I got that car the “contract” was for everything to be covered. I really do hate going in there to do my maintenance they make everything difficult. 20 people cramped in a small room with Covid waiting for a car. Everything they do there is backwards and incomplete. I’m seriously debating on wether or not I should lease again with them once my time is up for this car. More

I bought two cars from this dealership both times I left without paperwork I have to download the warranty myself I'm supposed to Google it the information is not accurate with what I have been told from th without paperwork I have to download the warranty myself I'm supposed to Google it the information is not accurate with what I have been told from the dealership or customer service is really getting over on me More

I had to return to correct bumper attachments that were not done properly and were not disclosed, although final payment requested and made. Upon return, service could not be done. I was referred to a bo not done properly and were not disclosed, although final payment requested and made. Upon return, service could not be done. I was referred to a body shop where additional parts had to be ordered and additional work and charges made. It was my discovery after leaving Yonkers KIA that the adjustment of bumper to the body was not done correctly, requiring me to return to Yonkers KIA. Extremely poor service by the service department, especially allowing the customer, after final payment, to believe the work completed. More

Tiene un horrible servicio al cliente, llame por teléfono para hacer una cita de un recall para mi carro y la persona que me atendió me dio muy mal servicio. Perdí 2 horas en el dealer y al final mi carro para hacer una cita de un recall para mi carro y la persona que me atendió me dio muy mal servicio. Perdí 2 horas en el dealer y al final mi carro se tuvo que quedar. More