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York Chrysler Dodge Jeep Ram of Plainfield

Plainfield, IN

4.4
2,328 Reviews

2695 E Main St

Plainfield, IN

46168

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Showing 2,328 reviews

October 13, 2024

Terrible experience. Had PCM flashed under Cummins recall, but refused to do any warranty work and tried to charge me for the inspection, also covered under warranty. Bil More

by p.stewart2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

Oct 17, 2024 -

p.stewart2 responded

I’m not sure what good this will do. Long and short of it, Cummins put out a recall for the DEF system, required a flash which in turn grants an extended warranty. Cummins states that if your MIL light comes on or you experience issues, whether pre or post flash, if problems arise that are because of the recall, the truck is to be inspected, flashed and fixed under warranty. I tried to explain this to Miguel, who did nothing but fight me on it. He tried to tell me every possible reason under the sun that it wouldn’t be a DEF issue, or it would be something that wouldn’t be covered, and he flat out refused to even inspect the truck or have the codes read without charging me a $315 fee (which Cummins explicitly states would be covered, as they said if you have a DEF warning light or message, whether the parts are covered or not, inspection is free). We went back and forth over text for most of the day, I sent him the info and website from Cummins, and all he did was try to tell me why it “possibly” wasn’t the case, and would not run a diagnostic test. I still have the texts. I even spoke with the service manager by phone and got the same run around. Well, after this I made an appointment with another dealership’s service department who gave me zero issues. I explained what happened, and they took care of all the warranty work, no questions asked. Furthermore, even if something else were to ever go wrong with my truck, not related to the DEF system or any future recalls, their diagnostic fee is $100 less than what your service department charges. Knowing that in the near future I will have to have my ABS serviced and HCU replaced, I’ll give my business to said dealership. Cheaper diagnostic fees, friendly staff with good communication, and nobody trying to give me the run around or act like I don’t know what I’m talking about. Good customer service goes a long way, and your service department, Miguel in particular, just doesn’t have it.

October 12, 2024

Was pretty quit at getting me in and out good service to me Hannah’s nannanms More

by lindywetnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Freeman, Brooke Higgins
Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

October 11, 2024

Great service was provided for my car and family cars when I took them in. More

by KW
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien, Josh Herington
Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

October 08, 2024

It was a great experience! I was able to get in and out within an hour. More

by FORDADAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
Oct 09, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as a valued customer for many years to come! Jamie Freeman Service Manager

October 08, 2024

Chris Belt was great to work with and went out of his way to ensure we got exactly what we wanted and needed. Chris knew his stuff when it came to the inventory on the lot. Kept checking in with us to ensure More

by mutcit8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Belt
Oct 09, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Here at York Chrysler Dodge Jeep Ram of Plainfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Chris, and it was a pleasure having you at the dealership. We appreciate your review! Josh Frick General Manager

October 07, 2024

Kept us informed of the process, and once the warranty work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on More

by bdfiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien, Miguel Squadrito, Josh Herington, Brooke Higgins
Oct 08, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

October 04, 2024

Very good service. When I got there I didn’t have to wait around for an hour before someone offered to help me . I bought a used truck from them and it was an easy proc More

by tom.allen2711
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Potter, Emmanuel Oyebode
Oct 06, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Frick General Manager

October 04, 2024

Great service informative about my vehicle when the extra mile to get me together in good time More

by davidleeharrington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
Oct 06, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

October 04, 2024

Did a nice job. Oil changed and new front window shield whispers. Thank you for doing a good job. More

by MADBALL0214
Recommend Dealer
Yes
Employees Worked With
Josh Herington
Oct 06, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

October 03, 2024

Employee crashed my vehicle and dealership refused to compensate for loss of value. Dealership had newly purchased vehicle for 2 months. Vehicle was repaired poorly and left on lot with windows down in t More

by bmpope0393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Frick
Oct 07, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com