Young Ford Brigham City

I love the Bronco 26 I purchased. The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall More

Jami on the sales side did great. Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sa Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sale over $750. The F&I guy said he had kids to feed so he needed to go over the add-on programs like gap coverage. I didn’t want any of it so I don’t need him to try guilt of feeding his family to make me listen rather than just skipping it. Jami did good helping navigate all that. More

I took our Explorer in for a recall on the A-pillar in February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, they got all the parts in for that recall and all the parts in for another recall, so they did both at the same time. I got a text stating that we needed some other maintenance work done. I accepted one of the options. Reegan called me to make sure it was me who did that and that she didn't do it by accident, which I thought was awesome that she would reach out to me to make sure. Then one of the recommendations was to have the brake pads replaced. I declined that one. The mechanic asked Reegan if they were supposed to do the brakes, and she wasn't sure, so she contacted me again. In a world where so many things are outsourced or AI-ed, it was SO nice to have a human watching out for us and making sure we weren't 'upsold'. Reegan was also very thorough in explaining the work and answering any questions we had. More

We had an absolutely unacceptable experience with Young Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given the price and expectations. What made the situation far worse was how the dealership handled it afterward. Communication completely broke down — for over a week after delivery, we could not get any response. Calls and texts were ignored, and this lack of communication continued on and off for nearly three months. During that time, we were repeatedly told one thing would be done to resolve the issue, only to have the dealership later change their position after weeks of silence. The inconsistency and lack of follow-through were incredibly frustrating. The general manager, Kory, never initially spoke with us directly. Instead, communication came through a sales manager, and at one point he put out a threat rather than solutions. We were ultimately told that we could either pay additional money or take back the damaged vehicle — completely unreasonable given the circumstances. It was only after escalating the issue to the corporate office that the general manager finally contacted us, but the conversation led nowhere. We received excuses rather than accountability or a genuine effort to resolve the problem. After yet another period of no communication, we are now being contacted by their lawyer. This experience felt less like customer service and more like being ignored and pressured until we would give up. Young Automotive does not care about customer service as their business model suggests. Based on how this was handled, it’s hard not to feel like this is a pattern rather than an isolated incident. We strongly recommend that others think carefully before doing business here. More

AVOID AT ALL COSTS – $4,000 LATER AND MY TRUCK IS RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse con RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse condition than when it arrived. After posting a negative review, the manager reached out promising to "make it right." That was a lie. ​During the second "repair" attempt, they caused even more damage and had the audacity to try and upcharge me for more repairs to fix the mess they created. These people are either completely incompetent or running a predatory service department. Do not trust them with your vehicle or your money. Save yourself the headache and go literally anywhere else. More

Brooklynn Hadfield was amazing, we will do business with her again. Sam was great too. her again. Sam was great too. More

Young Ford of Brigham City believes that selling a truck "as is" means the seller can overtly lie to you about the truck. I purchased a used truck from them on March 7, 2026. In the run-up to the sale, I "as is" means the seller can overtly lie to you about the truck. I purchased a used truck from them on March 7, 2026. In the run-up to the sale, I had contacted Young Ford by text message to ask some questions about the truck. I specifically noted that its listing price compared to others in similar age and mileage was low, and asked for the reason. Initially I was told by Leslie in Internet Sales that it needed a new engine, and so I ended discussions. A couple of hours later Leslie reached out to me to say that she had inadvertently been talking about the wrong truck; that *this* one was in fine operating condition; that there were no known maintenance issues; and that the truck's price was solely a function of its somewhat older age and higher mileage. I specifically asked if there were any known maintenance issues and she said "no". In writing. We took a test drive, had a pre-purchase inspection done at Big O (no major issues seen), and closed on a cash purchase. Not thirty miles later, the "check engine" light came on. Took it to a mechanic, who after several days of work diagnosed a timing/misfire issues and said the only certain long-term fix was . . . a new engine. A second mechanic corroborated the first mechanic's diagnosis. I contacted our salesperson Jordan, who acknowledged knowing that there were problems with the truck but--even when I pointed out Leslie's misstatements--said that the "as-is" nature of the transaction trumped all and refused any sort of return or other remedy. Jordan's manager Logan, with whom I spoke later, agreed with Jordan. We are considering legal options (see, e.g., Tidwell v. Jensen et al., 2026 UT App 13); but you can save yourself a lot of trouble by just bearing in mind: These guys are lying liars who lie, and will then turn around and tell you it's your own fault for believing their lie. More

The people are nice and they seem to know what they are doing. They went out of their way to find me a car that was right for me doing. They went out of their way to find me a car that was right for me More

I was very well pleased with the service writers, they worked with us very well, also the technicians that worked on my truck were very good. The gentlemen that took us home and came back to get us were e worked with us very well, also the technicians that worked on my truck were very good. The gentlemen that took us home and came back to get us were excilent More

We really like our service tech, he is the best. I would recommend them to all my friends I would recommend them to all my friends More