Young Ford Brigham City

AVOID AT ALL COSTS – $4,000 LATER AND MY TRUCK IS RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse con RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse condition than when it arrived. After posting a negative review, the manager reached out promising to "make it right." That was a lie. ​During the second "repair" attempt, they caused even more damage and had the audacity to try and upcharge me for more repairs to fix the mess they created. These people are either completely incompetent or running a predatory service department. Do not trust them with your vehicle or your money. Save yourself the headache and go literally anywhere else. More

Brooklynn Hadfield was amazing, we will do business with her again. Sam was great too. her again. Sam was great too. More

Young Ford of Brigham City believes that selling a truck "as is" means the seller can overtly lie to you about the truck. I purchased a used truck from them on March 7, 2026. In the run-up to the sale, I "as is" means the seller can overtly lie to you about the truck. I purchased a used truck from them on March 7, 2026. In the run-up to the sale, I had contacted Young Ford by text message to ask some questions about the truck. I specifically noted that its listing price compared to others in similar age and mileage was low, and asked for the reason. Initially I was told by Leslie in Internet Sales that it needed a new engine, and so I ended discussions. A couple of hours later Leslie reached out to me to say that she had inadvertently been talking about the wrong truck; that *this* one was in fine operating condition; that there were no known maintenance issues; and that the truck's price was solely a function of its somewhat older age and higher mileage. I specifically asked if there were any known maintenance issues and she said "no". In writing. We took a test drive, had a pre-purchase inspection done at Big O (no major issues seen), and closed on a cash purchase. Not thirty miles later, the "check engine" light came on. Took it to a mechanic, who after several days of work diagnosed a timing/misfire issues and said the only certain long-term fix was . . . a new engine. A second mechanic corroborated the first mechanic's diagnosis. I contacted our salesperson Jordan, who acknowledged knowing that there were problems with the truck but--even when I pointed out Leslie's misstatements--said that the "as-is" nature of the transaction trumped all and refused any sort of return or other remedy. Jordan's manager Logan, with whom I spoke later, agreed with Jordan. We are considering legal options (see, e.g., Tidwell v. Jensen et al., 2026 UT App 13); but you can save yourself a lot of trouble by just bearing in mind: These guys are lying liars who lie, and will then turn around and tell you it's your own fault for believing their lie. More

The people are nice and they seem to know what they are doing. They went out of their way to find me a car that was right for me doing. They went out of their way to find me a car that was right for me More

I was very well pleased with the service writers, they worked with us very well, also the technicians that worked on my truck were very good. The gentlemen that took us home and came back to get us were e worked with us very well, also the technicians that worked on my truck were very good. The gentlemen that took us home and came back to get us were excilent More

We really like our service tech, he is the best. I would recommend them to all my friends I would recommend them to all my friends More

Great, fast, efficient service from all the service advisors. Very friendly and kind. Thank you! advisors. Very friendly and kind. Thank you! More

Awful service from the service desk. Went in for an oil change and also asked them to get a quote with part number for some wires in prices were fraying. It was apart of the cooling syst Went in for an oil change and also asked them to get a quote with part number for some wires in prices were fraying. It was apart of the cooling system and the wires were right by the oil filter. I even said I would show the tech right where it was. The service lady said the tech couldn’t find it. I told her I would tell her where it was. After looking at the oil change it said all wires for cooling system were checked. I asked if it was something that should have been looked at? The service tech wasn’t sure. I asked if some one would come look so I could show them so I could get a quote so “they” could fix it. The service lady finally got a tech to come look. He said oh they should have caught this when they changed the oil, it’s right next to the filter. He got the part number for the service lady. She took me over to the parts department but none would come to the desk. She said she would get it and text me with the part number and price to fix. A few days went by and still no info. I called back and talked to the service lady. She said she didn’t have the sticky note the number was written on. I asked if I needed to call the parts guy, she said no she would get it….another several days have gone by and still no word. I’m trying to give them a easy $200 and they don’t seem to want it so I will go somewhere else. Awful service! More

Courd my salesman is amazing! This is the second vehicle I am purchasing from him at Young Ford in Brigham City. Friendly, informative, patient and just an overall great experienc This is the second vehicle I am purchasing from him at Young Ford in Brigham City. Friendly, informative, patient and just an overall great experience each time! 5+ stars! More

A very easy experience buying my new car. Test drove 3 cars and found the perfect one for me. Was not pressured, had all questions answered, friendly and helpful employees. Would definitely r Test drove 3 cars and found the perfect one for me. Was not pressured, had all questions answered, friendly and helpful employees. Would definitely recommend this dealership to others. More