Young Ford Brigham City

Issue with my Ford Explorer blowing smoke I bought my Ford Explorer at the end of 2018. I bought it from out of state and didn’t want to have to go back up there if I didn’t need to. From abou I bought my Ford Explorer at the end of 2018. I bought it from out of state and didn’t want to have to go back up there if I didn’t need to. From about the time I got it, it would blow thick blueish smoke from the exhaust. At first I thought it was just an issue that needed to work itself out since it was a new car. After the first oil change it kept doing it after I would go long distances. I took it in to Young Ford in Brigham City, UT to have them check it out. They ran it through whatever system they use and said that nothing came on the diagnostics. I started researching to see if others had similar issues. I had them look into the issue about 3 times until we had gone on another trip and it did the same thing and I had had enough. I was told if I could get a video of it then maybe we could figure it out since it wouldn’t do it usually unless I had gone a longer distance. When I took the video into them to review I was once again told that they checked everything the previous time and to keep bringing it back about every 500 miles to check the oil levels and that the smoke just looked like steam. I explained that I did not have time for that and that if I spend that much on a vehicle I expect it work properly. I also asked if they had actually looked at the head gasket and the oil levels and all the other things that it could have been. I was blown off and never got a straight answer. I was once again told that I would need to bring it in so that they could see the smoke themselves and that he could guarantee they would find the issue. I asked him what the difference was between him seeing the smoke in person vs the video I was told to get. I still didn’t get an answer. Again, I was guaranteed the issue would be fixed if I did that. I finally had enough with run around so I sent the video to the place I had originally bought it from and they said if I brought it up to them they would have a Ford Tech come out. I didn’t want to drive it all the way there so I decided to try one more place I was familiar with to see what they had to say. When I dropped it off to them they immediately sent it to Ford and had a tech come out. In 1 day they had the issue figured out and were ordering the parts to fix the oil that was pooling in the crankcase ventilation system. I will never do business with any Young Dealership but especially the one in Brigham City. I hope that Ford knows who is representing their Company. When we told them it didn’t really look great for a new car to smoke in a parking lot for other people to see we were told that Ford really doesnt care. More

Awesome service! We have been bringing our truck here since we bought it six years. And had nothing but the very best service. Skyler Nelson and his team have always We have been bringing our truck here since we bought it six years. And had nothing but the very best service. Skyler Nelson and his team have always treated us well and in a timely manor.Today we brought our truck in for an issue on our message board and he had it fixed in just minutes. while we haven't worked with the rest of the dealership, the service department is TOPS!!! Del & Pam More

I have purchased several vehicles from this location and they have been great. Also the service department is wonderful. I send all my friends and family here as well. they have been great. Also the service department is wonderful. I send all my friends and family here as well. More

Great dealership very friendly super fast and great customer service they got me in very quickly I will definitely go back again thank again Skyler customer service they got me in very quickly I will definitely go back again thank again Skyler More

Awesome experience Awesome staff and employees! Got me into a better truck then I even thought I could get in to. Corey and Chet will definitely keep my business and be Awesome staff and employees! Got me into a better truck then I even thought I could get in to. Corey and Chet will definitely keep my business and be the ones I send my friends and family to! More

Where to begin The advertsed final price which invluded everything, did not match the final price of the sail. By the time all was said and done it cost $3,000 more The advertsed final price which invluded everything, did not match the final price of the sail. By the time all was said and done it cost $3,000 more the the advertised price... (Bait and switch maby???) The young auto motive group has had plenty of complaints agsinst it from what I found out as well as preditory loan practices. Do your home work people. More

Bad service After being a customer for 15 years you would think I wouldn't need to worry about my truck being serviced. I arrived with my 02 F350 with no leaks to After being a customer for 15 years you would think I wouldn't need to worry about my truck being serviced. I arrived with my 02 F350 with no leaks to get the oil and fuel filter changed along with my transmission serviced. I get home and the transmission is leaking because they used the original gasket and had a fuel leak because they broke the water separater valve so everyday I had a diesel puddle under my truck which I fixed myself. Thanks for the service. More

Friendly,, competent. We felt like we were well treated, that our needs in a car were thoughtfully met and the paper work was done professionally and explained well. We fe We felt like we were well treated, that our needs in a car were thoughtfully met and the paper work was done professionally and explained well. We feel like they are there for us, if we have questions or need service. It is great to have them close by in Brigham City. More

Casey is awesome Seriously the best dealership around they get you into exactly what you are looking for and get you a really good deal and dont try to presure you int Seriously the best dealership around they get you into exactly what you are looking for and get you a really good deal and dont try to presure you into anything More

Great car buying experience After visiting several dealerships and having my intelligence insulted, i found myself at Young Ford in Brigham city. It took a while to figure out wh After visiting several dealerships and having my intelligence insulted, i found myself at Young Ford in Brigham city. It took a while to figure out what kind of car I wanted. Casey was patient and brought several different cats to the dealership for me to test drive. He was knowledgeable about each car, and no high pressure sales pitch. We were treated great from all the staff. If you want a great car. buying experience, see Casey and the rest of the staff, at Young Ford in Brigham. More