I'm only giving this 1 star because of the Service
Department. I have not worked with Young KIA sales, so I cannot speak to their level of service or lack of service. However, the service department a
Department. I have not worked with Young KIA sales, so I cannot speak to their level of service or lack of service. However, the service department at Young KIA has a lot to be desired. Their communication is terrible, both amongst their staff and with us as a customer. We had an engine replaced in our 2014 KIA Optima due to a recall. This was covered 100% by KIA's warranty and a recall for these engines which was great. However the experience dealing with Young KIA and their service department was a terrible experience. AND they still owe us $600 for a car rental reimbursement while our engine was being replaced and it's been like pulling teeth to get them to respond to me about getting our money. I typically do not write poor reviews, but had to on this one. Not only because of this poor experience in December 2021, but also with two other previous oil changes, they left our car a mess with oil all over the inside of our door, steering wheel and seats. In another instance, they said they rotated our tires along with the oil change, but they did not and lied about it. I will never go to this dealership again for service or to buy a car. Service customers beware!