Young Subaru sold me a hail damaged car without disclosing the fact that it was damaged. Here are the people I talked to thru out this transaction: 1. Skylar Faidiga/ Sales Mgr.-----She did the initial contact by email and we came to terms. Also, we talked about the vehicle quite a bit as I live in WA. State. To summarize she said after the car was detailed and put thru the service dept "it will look like a new car". 2. River Pererson Sales----He took over and we talked several times as well as emailed to co-ordinate my arrival as he was picking me up at the airport. We talked on more than one occasion about the condition of the car. 3. Ryan Howe/Used Car Sales Mgr.----First called in to ask the condition of tires as I was driving car back to WA.. Ryan called me back and sent pic. We talked about me car as it had just went thru service and he said that "they had to look for ways to spend money" as the car was in such good shape. I mentioned to him what Skylar had said about the car "being like new" when Young's service and detail get done and he replied "Now I know who to charge for the work if it does not meet you expectations". When I got there the car was parked inside an area where an employee was. cleaning up another car. It was not even close to "be like new" as Skylar had said. The interior was filthy. I asked River to open the hood and the engine compartment was a mess. Having come all the was from WA. State I was not happy and told River as much. River then cleaned the engine compartment. This was a car with just under 40K miles. There were a few other things I was not happy with but the fact that I was lied to about the detailing was the most upsetting. I then called Ryan and told him I was not happy. He then offered me ***$250.00 to get the car detailed when I get home. Telling me it would take 2 corporate signatures and I should expect it the "middle of the following week at the latest". That was over 2 weeks ago but I will say that River has assured me the "check is in the mail" within the next week or so. I am seeking damages for them selling a hail damaged car that they knew was damaged and that is why they did not have the car detailed when I got there and why it was parked inside and dirty. The paperwork supplied had listed "sublet to Avis" for the detailing then list it as "detailed by sales lot tech". Hail damaged is hard to fix and they knew if they did not detail the car and have it parked outside it would be less noticeable.
***I just got the $250.00 in the mail today.