Young Subaru

Was happy right up to the time--------- Complaint Details------------------------------------------------- Young Subaru sold me a hail damaged car without disclosing the fact that it was Complaint Details------------------------------------------------- Young Subaru sold me a hail damaged car without disclosing the fact that it was damaged. Here are the people I talked to thru out this transaction: 1. Skylar Faidiga/ Sales Mgr.-----She did the initial contact by email and we came to terms. Also, we talked about the vehicle quite a bit as I live in WA. State. To summarize she said after the car was detailed and put thru the service dept "it will look like a new car". 2. River Pererson Sales----He took over and we talked several times as well as emailed to co-ordinate my arrival as he was picking me up at the airport. We talked on more than one occasion about the condition of the car. 3. Ryan Howe/Used Car Sales Mgr.----First called in to ask the condition of tires as I was driving car back to WA.. Ryan called me back and sent pic. We talked about me car as it had just went thru service and he said that "they had to look for ways to spend money" as the car was in such good shape. I mentioned to him what Skylar had said about the car "being like new" when Young's service and detail get done and he replied "Now I know who to charge for the work if it does not meet you expectations". When I got there the car was parked inside an area where an employee was. cleaning up another car. It was not even close to "be like new" as Skylar had said. The interior was filthy. I asked River to open the hood and the engine compartment was a mess. Having come all the was from WA. State I was not happy and told River as much. River then cleaned the engine compartment. This was a car with just under 40K miles. There were a few other things I was not happy with but the fact that I was lied to about the detailing was the most upsetting. I then called Ryan and told him I was not happy. He then offered me ***$250.00 to get the car detailed when I get home. Telling me it would take 2 corporate signatures and I should expect it the "middle of the following week at the latest". That was over 2 weeks ago but I will say that River has assured me the "check is in the mail" within the next week or so. I am seeking damages for them selling a hail damaged car that they knew was damaged and that is why they did not have the car detailed when I got there and why it was parked inside and dirty. The paperwork supplied had listed "sublet to Avis" for the detailing then list it as "detailed by sales lot tech". Hail damaged is hard to fix and they knew if they did not detail the car and have it parked outside it would be less noticeable. ***I just got the $250.00 in the mail today. More

Professional and helpful Nathan was very professional in helping with some car issues. He spent the time needed to ensure the problem was solved for me and my car. Nathan was very professional in helping with some car issues. He spent the time needed to ensure the problem was solved for me and my car. More

Worst Car Purchase Ever! Purchased a Used Subaru for here 9/20/19 Sales guys helped out. The car I purchased has tire sensors that are missing from the wheels. I'm told to inf Purchased a Used Subaru for here 9/20/19 Sales guys helped out. The car I purchased has tire sensors that are missing from the wheels. I'm told to inflate the tires and drive up to 100 miles and the light should reset. Well I live 172 miles away and guess what. Light still on.. I decided to take the car to a local tire shop and had the tires checked. The shop scanned each tire and not one tire has a sensor. I contacted Young Subaru and they attempted to feed me some nonsense regarding my issue. Well I have 15 years of automotive experience with 10 certifications. So I know my stuff. Once I mentioned that I was told a manager will be in contact. Well the manager called and informed me to bring the car in and it will be taking care of! Again I'm 172 miles away! Inspect every little part of a car you purchase here.. I should have known better!! I will update review when this entire mess gets figured out! More

Amazing customer service Everyone is so helpful and nice. But Cameron is amazing and helped me find my perfect Subaru. Thanks for being amazing and for being so easy to work w Everyone is so helpful and nice. But Cameron is amazing and helped me find my perfect Subaru. Thanks for being amazing and for being so easy to work with .. they get 5 stars in my book . More

GREAT SERVICE I seen your sales add on ksl for a work van that me and my partner was needing for our new business. i called cameron christensen and asked him to ho I seen your sales add on ksl for a work van that me and my partner was needing for our new business. i called cameron christensen and asked him to hold the van for me untill i could make it up that way. cameron and his sales team did a great job working with us on purchasing this vehicle! Thanks again! More

It wasn't bad but, the salesman are very pushy about upselli It wasn't a bad experience but, also not the greatest experience. The sales people were super pushy about upselling and financing through them. Even t It wasn't a bad experience but, also not the greatest experience. The sales people were super pushy about upselling and financing through them. Even though I told them I was pre-approved and funding through my credit union. Which made me want to back out of the deal. Since I gave the sales people the amount and numbers I was working with. Yet they kept trying to have me put money down and finance through them. Which became very annoying and frustrating. Since they were disregarding the information I was providing them. So that they can push for a higher sell. However Garrett Q; called me the next following week and worked with the price of the vehicle. Which he understood the amount I had was all I had and knew I didn't have any extra funds to put down. Which Garrett was very easy to work with and was actually acknowledging the things I was saying. Rather than disregarding it to get a better sale. He helped me get the price that was within my price range. Which made me decide to go with the sale. Jeremy in financing was a huge help as well and easy to work with. Would have given a higher rating if the sales people were better at listening and providing excellent customer service. Rather than trying to get a higher sale and disregarding my statements to benefit themselves. More

A very positive experience twice over There had been a recent accident in a 2016 Subaru Forester. The vehicle, at the very least, had prevented serious injury due to its’ safety features a There had been a recent accident in a 2016 Subaru Forester. The vehicle, at the very least, had prevented serious injury due to its’ safety features and we knew we wanted another. Contact was initiated with the four dealerships in the area. 2 of the 4 contacted me directly, but it was the folks at Young Subaru that gave the least pressure and the best vibe starting with Skylar and Amy Jo. The deal was sealed by Lance McNamara. Friendly, approachable and knowledgeable, as were all with whom we worked, Lance made it a conversation and we stayed with Young Subaru because of him. Shortly thereafter, a vehicular upgrade was needed on my part and I reached out again to Young. Skylar gave me the info I needed for research and Lance contacted me. The conversation continued and we are now a 2 Subaru family because of Lance and Skylar. I highly recommend Young Subaru. The entire team makes you feel welcome and that you are a part of the whole. They are an active part of their community and take care of their customers. We always felt (and continue to post-purchase) that we matter and our safety and satisfaction is important. While Young Subaru is a business for whom profit means continued existence, they enable their Sales Team to do good work with the individual(s) before them. A shout out, too, to their Finance Team. After dealing with Finance Managers elsewhere in the country, I expected to have to put up a wall and dig a moat. They are great representatives of an excellent organization. Give Young Subaru a call or send them an email. Skylar, Amy Jo, and Lance are my goto contacts. Kudos to all! Thanks and kudos, too, to the first persons you see when entering the building, their Receptionist Team. Edith and Katie are amazing and keep it all together with a smile. P.S. At present I am unable to give Lance a star rating with this review, but I assure you, he deserves 5 stars! More

Amazing Nate Walker is a great guy and helps people get great deals with awesome customer service. I had a fantastic experience with him a d he got me a screa Nate Walker is a great guy and helps people get great deals with awesome customer service. I had a fantastic experience with him a d he got me a screaming deal for my new car. Great guy More

Amazing Service and Fantastic Salesman I had the best experiance when visiting Young Subaru! I was greeted immediately and the salesman , Tanner Yost took the time to find out what he neede I had the best experiance when visiting Young Subaru! I was greeted immediately and the salesman , Tanner Yost took the time to find out what he needed and answered all of my questions. I was shopping for a reliable car for my teenage daughter, and I needed one to last her all through college until she could buy her own.He found one that was right in my budget and in great condition. He was very professional, nice and made the process smooth. I will continue to go to Young Subaru for future purchases and will always ask for Tanner Yost first.If I could give them more than 5 stars I would. More