Young Subaru

Horrible DO NOT DEAL WITH THIS COMPANY. A few weeks ago my mother spent about 20k on a new vehicle from Subaru on Riverdale Rd. She had purchased upgrades that DO NOT DEAL WITH THIS COMPANY. A few weeks ago my mother spent about 20k on a new vehicle from Subaru on Riverdale Rd. She had purchased upgrades that had to be installed at a later date. When she took it in to get those upgrades, they offered her a "loaner car" for 3 days during the upgrade process. When she returned the loaner car it was inspected and everything was fine. She then got a call the next day that the windshield was cracked and it was going to be 850 dollars to replace. They stated the manager over the service dept. did "his best" and got it down to 710 dollars... We repeatedly asked for a picture of this cracked windshield or to see it, they had already replaced it and no picture was found. During the pre and post inspection, this "cracked windshield" was never seen by my mother, nor by the inspector, or on any inspection sheet they could show proof of. This company prays on older women, and forced her to pay 710 dollars for a windshield on a "loaner vehicle" they offered no insurance on. They then proceeded to put the blame on her for not spending "30 minutes that other people have spent" to inspect the vehicle herself. Apparently, the chip was up at the very top where the dark strip is and had already started to crack downwards, yet no one at the dealership saw it while she was there. She never drove on any roads that exceeded 35mph in that vehicle. We sat down with the location manager and the assistant manager, to say the least they were arrogant, presumptuous, and extremely apathetic. While we were trying to make it right, or even make sense of the situation, they proved to us over and over within the hour and a half we were there, that they were only in the business to make money. We were willing to pay for the windshield- which was 320 dollars- but they would not wave the labor due the lack on their part. My mother is disheartened and regrets investing her money into, what the staff has proved to be, such a shady company. My family is expanding, I am in the market for a new vehicle and WILL NOT be wasting my time at Subaru. They don't care about their clients and will take advantage of anyone they can to make an extra dollar. I am reaching out to talk to the district manager and/or owner, due to the location managers at Riverdale. I hope to save anyone from going through something like this. Word of mouth is stronger than any advertising. I strongly suggest not dealing with these crooks. I hope everyone goes the extra mile to save themselves, so they don't end up forking out hundreds of dollars for fraudulent inspections. More

Good Crew Lance and Mike crew were so helpful he drove us around and showed us all the options then found the perfect truck. Great sales team. Lance and Mike crew were so helpful he drove us around and showed us all the options then found the perfect truck. Great sales team. More

Gray experience! Lance was amazing and very knowledgeable! Every one should visit Lance! If I'm back there soon I will definitely look for him to help me. Lance was amazing and very knowledgeable! Every one should visit Lance! If I'm back there soon I will definitely look for him to help me. More

5 stars My visit to Subaru was an amazing experience, lance was very helpful and kind I will definitely be recommending to all my friends and family. My visit to Subaru was an amazing experience, lance was very helpful and kind I will definitely be recommending to all my friends and family. More

LOVE MY ASCENT Lance helped me with my Ascent purchase and it was an amazing experience! Best ever! He was very patient and answered all of my questions. The proc Lance helped me with my Ascent purchase and it was an amazing experience! Best ever! He was very patient and answered all of my questions. The process was very easy and transparent! I will recommend him to everyone i know More

Best experience I have ever had... Tanner Yost is the best dealer me or my husband have ever worked with. We had a unique situation and he did whatever he could to get us into my DREAM Tanner Yost is the best dealer me or my husband have ever worked with. We had a unique situation and he did whatever he could to get us into my DREAM car with the most ease. I never felt judged or uncomfortable. It felts like I was talking to a friend the whole time. Would absolutely recommend him for anyone whith a unique financial situation wanting or needing a new car. More

Love our new Kia Sedona! I am SO happy with our new van!! When we went into the dealership, my husband and I had the opportunity to work with Landon. He was FANTASTIC!! He hel I am SO happy with our new van!! When we went into the dealership, my husband and I had the opportunity to work with Landon. He was FANTASTIC!! He helped us research some vehicles, including some I had never considered (namely Kia). I'm so glad he took the time to listen to our wants and needs so he could get us into a car that we love! Thank you for opening my eyes to new options and for getting my growing family into the perfect car at a great price!! More

Tanner Yost is the best! Tanner got me and my girlfriend really nice deals on some really nice, reliable cars. Working with him was quick and easy, and he was super helpful. H Tanner got me and my girlfriend really nice deals on some really nice, reliable cars. Working with him was quick and easy, and he was super helpful. He even have me a quick lesson on how to drive manual since that's what I personally bought. I love my car and my girlfriend loves hers! Thanks so much Tanner! More