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Young Subaru - Service Center

4.4

33 Lifetime Service Reviews

3920 Riverdale Rd, Ogden, Utah 84405

33 Reviews of Young Subaru - Service Center

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December 11, 2017

"The Service Dept is awesome!"

- Kim Oram

I had to take a work vehicle in for a recall issue. The service department was exceptionally friendly! They greeted me quickly and with enthusiasm. Nathan was my service representative and was efficient! The shuttle service was accommodating and Roger, the driver was very friendly and provided good conversation.

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Recommend Dealer
Yes
Employees Worked With
Nathan Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roger, shuttle driver
December 05, 2017

"Service dept exceptional"

- TomC

The service dept needed to do research on prior ownership and prior service to determine cause of my problems-they found problem with wrong parts from previous service, ordered proper parts and resolved problem I had been dealing with for 9 months. They did the extra work required to fix the car, fixed it and did not charge me for anything. A pleasure working with Matt (Service Mgr and Nathan (my Service Rep).

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Recommend Dealer
Yes
Employees Worked With
Matt Turley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nathan
November 22, 2017

"Friendly Personnel and Quick Service"

- Mark

Stopped in Yesterday to see when they would have time to change a headlight that had just recently went out. Preston said he could work it in right now if I had 20 minutes to wait. Wow, what service. This has been my experience with past oil changes, and other repairs on my Outback. I liked the friendly personnel and quick service. Keep it up!

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Recommend Dealer
Yes
Employees Worked With
Preston , Smith
November 17, 2017

"Service speed"

- gbhelms1

I had an amber "tire pressure" light come on and pulled into Young Subaru to have it checked. I was immediately greeted by Howard the service concierge. Immediately took my car and had the problem corrected within minutes. This is what I call service! Thank you Howard and everyone in the service department. Well done!

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Recommend Dealer
Yes
Employees Worked With
Howard
November 17, 2017

"Great Service received"

- TimN

Grateful for being able to pull in to the service department... Welcomed by Nathan who is the service advisory; i explained I did not have an appointment. He replied no.proble; we'll take take of you. Nathan has always taken care of my concerns. I appreciate his willingness to always get me in to service my Subaru. I would recommend Young Subaru for all your car needs. They are fair, efficient and caring. Thanks Nathan/Young Subaru.

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Recommend Dealer
Yes
Employees Worked With
Nathan Kester
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Veronica has always been awesome as well.
October 27, 2017

"Service "

- Strongau95

So I must say that Young Automotive has a long way to come in providing great service at other locations because I was sent to at least two different locations before I just left and drove to Young Subaru, I chose a location closer to my work and was treated like garbage. Yet I pulled into Subaru and they automatically apologized for the mess and treatment at the other locations and said let’s get you taken care of here and now.

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Recommend Dealer
Yes
Employees Worked With
Kelby
October 09, 2017

"friendly, efficient, service dept. beyond compare"

- Cheryl Kidd

Bronson Frye (service dept)-friendly, efficient, let me know right away the wait was long and asked me if I would like to leave the car and pick it up, asked me if I wanted a car wash and vacuum. let me know the particulars of my service without me asking. Nathan Walker (Service Dept)-friendly, personal-speaks to you on a first name basis. I asked him who does the detailing of the cars, because I was told it was him. and I handed him a tip, he said it wasnt him and he lead me to the correct person and I was able to thank him personally. I asked Nathan about some deep scratches I had on my car and where I could get them fixed, he buffed them himself. he told me I had 1000.00 of damage coverage which I did not know and he showed me which products to use on my car to preserve it. Eddie-Detailer went beyond a wash and vacuum. it looked brand new.WOW, what a service crew and what an amazing experience. I highly recommend this dealership!!!

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Recommend Dealer
Yes
Employees Worked With
Nathan Kester
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 07, 2017

"Go anywhere else"

- Wicksie

I dropped the vehicle off Monday evening for an 8am Tuesday appointment with the expectation that this routine repair would be finished in one day. Waited all day Tuesday to hear back with estimate for repairs (~$600) and finally received a call at the end of the day to authorize service for a ball joint and control arm bushings as well as replacement of a leaky oil pressure switch. On Wednesday, they called to inform that the service tech broke the mounting bolt while performing the repair and the bolt flange would need to be replaced. Additional parts $230 and labor of $430. Young service department called late Wednesday afternoon indicating repairs were done. Thursday morning I call to get a shuttle ride to pick up the car and sit on hold for many minutes while they track down the service advisor. Hang up in frustration. I call again. Wait on hold, Again. Finally get commitment for a ride, am told they are leaving right now. I live 8 minutes from the dealership. They show up 30+ minutes later. I'm missing work for all of this. Finally at Young, while going over the bill line by line at my request (almost $1,500 at this point) the service advisor notices a charge for labor for installation of the oil pressure switch but no charge for the part and finally figures out that the part has not been installed. So I stand around and wait some more. This repair shop charges me $105 for an hour of their time with no regard for the value of my time. I had a Costco member 15% off certificate and that's essentially the token discount I was given for the hassle of this whole repair experience. Total cost: $1180 for a repair that was supposed to be $600. If we would have known this is how it would shake out, we would have traded the vehicle in for a new Toyota or Subaru from Nate Wade/Mark Miller instead. Unfortunately, this most recent experience is not my first negative experience with the Young Subaru service department. It will certainly be the last.

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Recommend Dealer
No
Employees Worked With
Rick Gerber
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 27, 2017

"Top Notch Service"

- MTALL

I have always been pleased with the quality & care both myself & my car recieve. Each concern I have is always answered with patience & information that is helpful & keeps me coming back.

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Recommend Dealer
Yes
Employees Worked With
Nathan Kester
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 27, 2017

"Great Service"

- voicetall

Nathan is always available and helpful...:). He CARES! He is careful & listens to my questions & concerns. I always ask for him because I know he will do a great job.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Nathan Kester
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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