Sunday march 18 I was driving down to Salt Lake from So. Ogden when my tire gauge light came on on my 2016 Subaru outback which I purchased new in Jan of 2016. I had recently had my tires rotated and the weather had been hot alt. cold lately so I figured these were two reasons why the tire gauge came on; maybe the pressure was off. First available time I had to take the car into Subaru service in Ogden was the following Wednesday the 21st. I pulled in and thinking that this would be a quick fix. The service tech took my info and my car and I went to the waiting area.
1st time he came back: "You have a nail in the tire, we'll fix it"
2nd time:" You have 2 nails in the tire and the tire is worn out. nails are too close together to fix. we need to replace your tire BUT your warranty will take care of it. It should cover all tires. Let me see if we have the tires in stock or if we need to order in. Are you ok to wait? -Yes.
3rd time: Sorry, warranty will only pay for One tire. the other ones will be $113, very good tires. we have the tires in stock and your car is already up and ready to have the tires put on.
I'm thinking-Yes, tires did look like the needed to be replace by next winter, I can't replace just the one. Why were the tires so low when I only had had the car for 2 years? well, I guess I'll have to get them.
4th time while paying: Ok, so now I'm going to run your card but then in a day or two when I hear from the warranty company you will get refunded for the one tire etc.
the next day I got a phone call stating that the warranty company only would cover $19.?? something.
I really felt uncomfortable with the whole experience and that I was lured into something I was not ready for financially and that I had very little choice in the matter. It went from being:" All covered by warranty to a $580 expense. On top of it Why was I not told less than a month earlier when I told them yes to rotating the tires that my tires where ready to be replaced anyway?
I would appreciate some kind of compensation or refund.