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Young Subaru - Service Center

4.5

105 Lifetime Service Reviews

3920 Riverdale Rd, Ogden, Utah 84405

105 Reviews of Young Subaru - Service Center

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November 05, 2019

"Professional and helpful"

- rgs

Nathan was very professional in helping with some car issues. He spent the time needed to ensure the problem was solved for me and my car.

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Recommend Dealer
Yes
Employees Worked With
August 31, 2019

"Amazing customer service "

- Ssmith

Everyone is so helpful and nice. But Cameron is amazing and helped me find my perfect Subaru. Thanks for being amazing and for being so easy to work with .. they get 5 stars in my book .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cameron Christensen
May 22, 2019

"Outstanding service "

- bob

I had a problem with the key getting stuck in the ignition. Parker, the service manager, provided me with a rental car, at no charge, as my 2017 Outback is still under warranty. It was discovered the the gear shift was faulty and it was replaced. 24000 mile service was also performed and it was discovered the the battery was leaking acid. The battery was replaced free of charge. In the two years since I took possession of my Outback at Young, my experience with Young Subaru has been more than anyone would expect from a car dealership. I am a resident of Arizona and will deal only with Young Subaru as they are honest and sincere. These qualities you do not find in the Phoenix area. I am in the market for a 2019 Forester Touring Model and will look to drive one back to Az in August.

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Recommend Dealer
Yes
Employees Worked With
December 20, 2018

"Horrible"

- Spierce

DO NOT DEAL WITH THIS COMPANY. A few weeks ago my mother spent about 20k on a new vehicle from Subaru on Riverdale Rd. She had purchased upgrades that had to be installed at a later date. When she took it in to get those upgrades, they offered her a "loaner car" for 3 days during the upgrade process. When she returned the loaner car it was inspected and everything was fine. She then got a call the next day that the windshield was cracked and it was going to be 850 dollars to replace. They stated the manager over the service dept. did "his best" and got it down to 710 dollars... We repeatedly asked for a picture of this cracked windshield or to see it, they had already replaced it and no picture was found. During the pre and post inspection, this "cracked windshield" was never seen by my mother, nor by the inspector, or on any inspection sheet they could show proof of. This company prays on older women, and forced her to pay 710 dollars for a windshield on a "loaner vehicle" they offered no insurance on. They then proceeded to put the blame on her for not spending "30 minutes that other people have spent" to inspect the vehicle herself. Apparently, the chip was up at the very top where the dark strip is and had already started to crack downwards, yet no one at the dealership saw it while she was there. She never drove on any roads that exceeded 35mph in that vehicle. We sat down with the location manager and the assistant manager, to say the least they were arrogant, presumptuous, and extremely apathetic. While we were trying to make it right, or even make sense of the situation, they proved to us over and over within the hour and a half we were there, that they were only in the business to make money. We were willing to pay for the windshield- which was 320 dollars- but they would not wave the labor due the lack on their part. My mother is disheartened and regrets investing her money into, what the staff has proved to be, such a shady company. My family is expanding, I am in the market for a new vehicle and WILL NOT be wasting my time at Subaru. They don't care about their clients and will take advantage of anyone they can to make an extra dollar. I am reaching out to talk to the district manager and/or owner, due to the location managers at Riverdale. I hope to save anyone from going through something like this. Word of mouth is stronger than any advertising. I strongly suggest not dealing with these crooks. I hope everyone goes the extra mile to save themselves, so they don't end up forking out hundreds of dollars for fraudulent inspections.

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Recommend Dealer
No
September 29, 2018

"Bogus 2 year service plan"

- Gina

I was so excited to hear I got TWO YEARS if services free with my car purchase . I have only had my car for 15 months and I was just informed it only comes with 3 oil changes. WHAT? That's not what I was told . I do not know very many cars that should only have their oil changed 3 times in 2 years. Very disappointed. Young's have lost my business for the service department and from me EVER purchasing a car again. Promote it for what it is, not for what it's not .

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Recommend Dealer
No
Employees Worked With
Do not remember or care
April 30, 2018

"Service Visit "

- Lacey

I stopped by for a service visit. It was fast and friendly service. I was impressed that employees remember me from my past visits. I was happy with my visit and would recommend to others.

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Yes
Employees Worked With
Apr 30, 2018 -

Young Subaru responded

Thank you for giving us the opportunity to assist you!

April 07, 2018

"Tire gauge"

- GSCAN4U

Sunday march 18 I was driving down to Salt Lake from So. Ogden when my tire gauge light came on on my 2016 Subaru outback which I purchased new in Jan of 2016. I had recently had my tires rotated and the weather had been hot alt. cold lately so I figured these were two reasons why the tire gauge came on; maybe the pressure was off. First available time I had to take the car into Subaru service in Ogden was the following Wednesday the 21st. I pulled in and thinking that this would be a quick fix. The service tech took my info and my car and I went to the waiting area. 1st time he came back: "You have a nail in the tire, we'll fix it" 2nd time:" You have 2 nails in the tire and the tire is worn out. nails are too close together to fix. we need to replace your tire BUT your warranty will take care of it. It should cover all tires. Let me see if we have the tires in stock or if we need to order in. Are you ok to wait? -Yes. 3rd time: Sorry, warranty will only pay for One tire. the other ones will be $113, very good tires. we have the tires in stock and your car is already up and ready to have the tires put on. I'm thinking-Yes, tires did look like the needed to be replace by next winter, I can't replace just the one. Why were the tires so low when I only had had the car for 2 years? well, I guess I'll have to get them. 4th time while paying: Ok, so now I'm going to run your card but then in a day or two when I hear from the warranty company you will get refunded for the one tire etc. the next day I got a phone call stating that the warranty company only would cover $19.?? something. I really felt uncomfortable with the whole experience and that I was lured into something I was not ready for financially and that I had very little choice in the matter. It went from being:" All covered by warranty to a $580 expense. On top of it Why was I not told less than a month earlier when I told them yes to rotating the tires that my tires where ready to be replaced anyway? I would appreciate some kind of compensation or refund.

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Recommend Dealer
No
Employees Worked With
other
April 06, 2018

"Excellent Care and Service"

- DMANN888

Great staff who go the extra mile to please the customer. Bronson worked extra hard to ensure everything was fixed and the service was complete prior to my arrival. He also provided frequent updates.

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Yes
Employees Worked With
Bronson
April 05, 2018

"Good service but expensive"

- PKRIEKARD

Everything was carefully explained and the work completed in a timely manner. It sure seemed expensive compared to service on American vehicles at their dealerships.

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Yes
Employees Worked With
Bronson
April 05, 2018

"Service & DMV license renewal"

- SUEJ327

My experience at Young Subaru is fast, efficient and friendly. They're always accommodating. Would recommend. Never have second thoughts about going in for service.

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Recommend Dealer
Yes
Employees Worked With
Bronson Frye in service.
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