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Younger Nissan of Frederick
Frederick, MD
2,928 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,928 reviews
August 24, 2015
Great Experience Chris spent 6 hours helping my mom and I look at cars, and could not have been more helpful. He offered us a great deal and then when I couldn't decid Chris spent 6 hours helping my mom and I look at cars, and could not have been more helpful. He offered us a great deal and then when I couldn't decide whether I was ready to purchase the car or not he suggested I drive it somewhere to get something to eat and then bring it back and let him know what I decided. It helped me realize I had the right car and I'm so happy he was willing to give us the space to make that decision! More
by EmilyRHarris93
Employees Worked With
Chris Curry
August 22, 2015
Great Customer Service Always great custommmer service! Sergiu did a great job, he was going above and beyond to make sure that everything is taken care of in a timely manne Always great custommmer service! Sergiu did a great job, he was going above and beyond to make sure that everything is taken care of in a timely manner and made recommendations for my car for the future. He was very knowledgeable and very professional, and answered all the questions that I had. Thank you! More
by vl001
Employees Worked With
August 21, 2015
Went in for a promotional oil change Customer service far exceeded expectations, the effort to keep me in the loop as my oil change then recall work was top notch. Will consider this dea Customer service far exceeded expectations, the effort to keep me in the loop as my oil change then recall work was top notch. Will consider this dealership when i'm in the market again for a vehicle. More
by bgolwalla
August 19, 2015
Service on my Frontier The team at Younger was friendly, efficient and professional. I was told that the service I requested would not require and appointment. They took me The team at Younger was friendly, efficient and professional. I was told that the service I requested would not require and appointment. They took me immediately, provided an estimate on time and cost. Both were less than the estimate! What a pleasant surprise. Although I live in Virginia it was worth the trip to this friendly dealership in Frederick to have my truck serviced. I'll be back! -Gary S. More
by GS39CED
Employees Worked With
Allen Bostic
August 17, 2015
Love the new car Great product, no pressure sale, sales person (Jim) covered all information about vehicle and answered all questions. Finance person (Kyle) was very Great product, no pressure sale, sales person (Jim) covered all information about vehicle and answered all questions. Finance person (Kyle) was very informative and made good recommendations about financing. Thank you. More
by birder
Employees Worked With
Kyle Warfield, Jim Burdis
August 17, 2015
Wonderful experience We had a wonderful experience with absolutely no sales pressure what so ever. The whole process was simple and efficient. Jim helped us find the perfe We had a wonderful experience with absolutely no sales pressure what so ever. The whole process was simple and efficient. Jim helped us find the perfect car for our needs. I highly recommend him, he was a pleasure to work with. More
by Tarahunt
Employees Worked With
Jim Burdis
August 14, 2015
Outstanding staff, terrible management I'll be frank: The salesman I dealt with, Chris Curry, is the only reason this place is getting a positive review from me. He is the father of one of I'll be frank: The salesman I dealt with, Chris Curry, is the only reason this place is getting a positive review from me. He is the father of one of my coworkers, which is how I met him; after the last dealership I tried to buy a car from sold it out from under me after I put in a deposit, she gave me his number and recommended that I talk to him. He gave me a good deal on the car I wanted, taking it down to a flat $6000, all-inclusive...outside my initial price range, but workable. Initially, it was supposed to be that I was going to give them $5000 up-front and then pay off the rest via a promisary note, meaning I'd have 30 days to pay off the rest interest-free. The next day, when I went to pick up the car, the managers tried to tell me that no, rather than having a month, I'd have till the end of this month. Ten minutes later, they said that actually, they would need me to write a check for the last $1000 and no, they wouldn't be able to bend on that, because there were other buyers interested who were willing to pay the full asking price up-front. The GM even said, "It's nothing personal; it's just business." I didn't say, "the rallying cry of the mafia!" but I was thinking it loudly. I've never dealt in paper checks; what's the point, when I have a debit card? Eventually, Mr. Curry wrote me a check for the last $1000 himself, giving me a handshake deal that I could owe him, paying him what I could afford, when I could afford it, rather than having to stick to a set payment schedule. If you go to this dealer, ask for Chris Curry and tell him you want no xxxxxxxx from management. The man is a saint who genuinely puts the customer's needs first. More
by livelyg84
Employees Worked With
Chris Curry
August 12, 2015
Personnel was very helpful, service not very knowledgeable Brought our "new to us' 2013 Infiniti in for what seemed to be a simple issue of dash lights (traction and brake) coming on frequently. After several Brought our "new to us' 2013 Infiniti in for what seemed to be a simple issue of dash lights (traction and brake) coming on frequently. After several phone calls and an in person consult with the service manager our car was sent home with no repair being done. Once we got it home and did some research on our own, we added some brake fluid and remedied the situation ourselves. Really glad we fixed the problem but feel like the service department should have been able to take care of this right away. I am a little disappointed that Frederick Nissan does not seem to want to stand behind their sales. I sure hope this is not the case. In addition, the condition of our car when we got it back was terrible. We had some paint work done. There was overspray all over the back windshield and all over the back seat and inside of the back door. What happened to cleaning and washing the cars after service? What happened to real customer service? More
by Karla T
Employees Worked With
We worked with many different people in service. I do not think any are listed.
August 10, 2015
Great experience! I came in to the dealership knowing what I was looking for and with help I found it! No one was pushy, and they didn't try to sell me something I wasn I came in to the dealership knowing what I was looking for and with help I found it! No one was pushy, and they didn't try to sell me something I wasn't interested in. My experience was pleasant; from looking at the car to test driving, and finally purchasing. I ended up with a Nissan Rogue and I love it! More
by kate1486
Employees Worked With
Nathan Cipperly
August 08, 2015
Outstanding service Dave Forcino and his team did an absolute terrific job taking care of my wife and I purchasing a Nissan Rogue a few days ago. From the moment the test Dave Forcino and his team did an absolute terrific job taking care of my wife and I purchasing a Nissan Rogue a few days ago. From the moment the test drive was scheduled to showing us the car, driving around in it, searching the inventory at all the dealerships in the area to help us locate THE car we wanted to driving over 100 miles away to bring the car himself to being able to deliver the car at a very reasonable price. This was by far the best experience I have ever had at a dealership when purchasing a vehicle, and I have bought several the past 25 years. Kudos to Younger Nissan of Frederick for truly delivering such an exceptional customer service experience, will definitely come back in the future, you have gotten a customer for life! THANK YOU!!! More
by sergiog68
Employees Worked With
Dave Forcino
