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Younger Nissan of Frederick
Frederick, MD
3,183 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 3,183 reviews
May 18, 2012
Very friendly professional staff. I usually do not like dealerships but my experience with Frederick Nissan has been good. My salesperson was Kyle Warfield and he was good to work with. Doug Rice was very dealerships but my experience with Frederick Nissan has been good. My salesperson was Kyle Warfield and he was good to work with. Doug Rice was very helpful with service questions I had. I really like the oil change service. No appt. necessary. Very prompt and courteous. Overall a good dealership experience. More
by carbaugh
May 13, 2012
All the employees of this dealership were extremely friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with m friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with me to find the car I wanted as well as the right financing. From the GM (Steve) to the cashier, everyone couldn't be any more helpful. Only one word, FRANTIC-ULOUS. More
by jo323
May 12, 2012
Difficult diagnostic problem / third time starting failed in new ( < 1000 miles driven ) vehicle. Service team led by Gary Lewis got on top of it, persisted until solution was found, and very importantly in new ( < 1000 miles driven ) vehicle. Service team led by Gary Lewis got on top of it, persisted until solution was found, and very importantly kept us informed as diagnostic program developed and was executed. Very pleased with commitment to solving the problem, friendly and courteous communications, and outcome ( let's hope it holds ! ). Would definitely recommend this service department to others. C&JK More
by MuranoWhite
Employees Worked With
May 12, 2012
So far all is great! Great place to buy a truck! Truck was done quickly would be nice if they washed your car or truck after every service visit that would be a real nice touch too was done quickly would be nice if they washed your car or truck after every service visit that would be a real nice touch too More
by rgac12
Employees Worked With
May 12, 2012
On my first visit to this dealership for service, the staff were attentive,responsive to questions, and efficient. The waiting area is one of the best I've experienced. The complimentary coffee was appre staff were attentive,responsive to questions, and efficient. The waiting area is one of the best I've experienced. The complimentary coffee was appreciated! The service was thorough and Amanda provided a detailed explanation of the work performed and any recommended service. I'm definitely returning to this dealership for service. Thank you. More
by luv2kayakinmd
May 11, 2012
I am extremely disappointed with that my 2005 Altima's floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact tha floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact that the my car had been serviced/inspected on numerous occasions and the service techs did not either notice or mention to me about the corrosion--I'm sure some rust had to have been visible to them. I want to make clear that I had no problem with John personally...he was very courteous and helpful. I am extremely disappointed and saddened by the fact that neither the manufacturer or the dealer stand by their so-called "Lifetime Corrosion Warranty" that's referenced in my Owner's manual. I will NEVER purchase another Nissan vehicle for this reason! More
by DebraDixon
May 11, 2012
This is the first time I contact with John K. to take care of the oil change and some other issues (engine vibration, sun roof....). He carefully reviewed the car file on record and found that my Juke is care of the oil change and some other issues (engine vibration, sun roof....). He carefully reviewed the car file on record and found that my Juke is supposed to have a recall for turbo pressure sensor, that I have never been notified by any form. He is also very patiently comparing my sun roof with another Juke's and gets recall jobs done as well. I am very impressed by his friendliness, enthusiasm, efficiency, and competency. Thank you so much, John K.! More
by wenyulin
May 08, 2012
Great experience. Doug helped me with the rental too, gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. More
by dpepenel
Employees Worked With
May 02, 2012
Leonie was very accommodating and helpful. She went over everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in a everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in and dealing with anyone at the dealership! More
by ccbartlett
