Younger Nissan of Frederick - Service Center

Overall, my experience with Frederick Nissan was Excellent. The only issue I had was the cost of replacing the Timing belt. It seemed high compared to other Makes of vehicles. Leoni is an exemp Excellent. The only issue I had was the cost of replacing the Timing belt. It seemed high compared to other Makes of vehicles. Leoni is an exemplary service writer! She was friendly, professional and a joy to work with. She is a valuable asset to Frederick Nissan. More

The people at Frederick Nissan are great to work with. They do profesional work and provide good service for a fair price. I recommend Frederick Nissan for your service needs. They do profesional work and provide good service for a fair price. I recommend Frederick Nissan for your service needs. More

Gary and Doug in the Service Department are the best - they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still own an Xterra 2005 at the old location on North East Street. Because of a lack of response from a salesman at the new Grove Road location I was forced to buy an Xterra 2009 from another Nissan dealer in PA. Don't bother checking out used cars for your kids at Frederick Nissan on a Sunday afternoon because the Sales people do not put price stickers of the windscreens! BECAUSE and ONLY BECAUSE of Gary and Doug, I enjoy getting both of my Nissan motors serviced at Frederick Nissan. More

I needed to have a strut replaced on my 2011 Sentra, but I just had surgery and couldn't drive so the technician came to pick up my car at my house, fix it, and return it to my house. That is what I call t I just had surgery and couldn't drive so the technician came to pick up my car at my house, fix it, and return it to my house. That is what I call the BEST service ever! More

Purchased new truck on December 20th. Purchase contract included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the pai included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the paint color to see if side moldings came pre-painted. I understood that it might be a 3 hour wait on Jan 5th. Later decided to add a bed liner - delivery would coinside with Jan 5th appointment. I confirmed with John that the bed liner could be installed on Jan 5th as well. Arrived Jan. 5th. Asked if I was leaving the truck - I said no (I live 52 miles from the dealership). John said they could do the bed liner and the step rails, but the side moldings needed to be painted (didn't come pre-painted) and that the paint department wouldn't paint them without physically seeing the truck (which I thought Dec. 20th covered). John says they need 7-10 days to do the side moldings. I got the feeling that the side moldings were not in the building, but I don't know this for sure. So, the short version is that I'm disappointed that a "We Owe" side molding takes me a second 104 mile round trip to the dealership and that it couldn't be completed before January 19th (a full month after the truck was purchased). Ken More

John was knowledgeable about the vehicle and service needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be preven needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be prevented. More

My visit this time was the sixth in an attempt to correct the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefull the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefully, correcting the "squeak" problem. As you are aware NTG recommended the rotors be re-surfaced and new pads be installed on the front wheels. With the NTG being contacted for the repair solution, perhaps the problem has been resolved. Only time will tell and if this is the resolution to the squeak problem, it will make us satisfied. It just seems to us that this correction method should have been done on the third or fourth visit, which could have eliminated the problem early on and satisfied the customer sooner. More

Excellent! Keep up the good work. I got in the same day for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less time than I was promised. Kept me apprised. Jessica was especially great. Hang on to her! More

Very satisfy for the professionalism of both Gary and Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje More