Zeck Ford - Service Center

I called this dealership in regards to a car I saw on Craigslist, and I was amazed at the customer service, quality of work, and experience I received while looking to purchase my new car. My Sales rep G Craigslist, and I was amazed at the customer service, quality of work, and experience I received while looking to purchase my new car. My Sales rep Gene S. was very dedicated to making sure he made me happy. He was very honest and upfront with everything. Each time I walked into the door I was greeted by several warm and nice employees who expressed their dedication and passion regarding what they do to assist each and every customer to finding the right vehicle for them. I know exactly where I will be going from this point forward to buy my future new vehicle's. More

I brought my 2003 Ford Mustang Cobra in for service on Friday 29 July 2011 at 740 AM for overheating. I was pretty confident that the electrical fan was not working properly. This vehicle is hardly driv Friday 29 July 2011 at 740 AM for overheating. I was pretty confident that the electrical fan was not working properly. This vehicle is hardly driven and is a hobby car. My vehicle was not even looked at until 300 PM that Friday. At that point I was finally notified that the fan assembly had to be replaced and that the part was on emergency order to be delivered on Saturday 30 July and that I should receive my vehicle back by 300 PM that afternoon. At 215 PM on 30 July I called requesting an update on the repair and was told they would check on it and call me back with an update. At 300 PM on 30 July I called back and was informed that the Service Department was closed. I explained the situation that I was told I was suppose to be receiving my vehicle back and was transferredto Bob in customer care. He proceeded to tell me that the part they received was the worng part and that the new part would be in on Tuesday. I told him I was not happy with that but understood. What I was most unhappy with was the fact that no one in the Service Department bothered to communicate with me on the situation and to me that was unacceptable. Bobs response was one of very poor demeanor and unprofessional and made excuses that he had just come back from vacation and was unaware of the reasons for the lack of communication from the service department to myself. I will not be using this service department again for any repairs or services on any of my vehicles. I will drive to a farther Ford Dealership if I need to receive further services on any of vehicles. I would not recommend the use of Danny Zeck Service Dept. More