*BAIT AND SWITCH* Stay as far away from this car dealership as you can. I went in on January 2nd to see a new 2017 FWD Buick Encore that they had listed online for $15,995. It showed they had four (2 black, 1 silver, 1 blue). After emailing to see if the Buick was there, I made a trip out to Lincolnwood. I requested a test drive and Viktor helping me said he would bring it up. He pulled up the exact Buick I saw online and wrote down info before leaving to get it to confirm that this vehicle was the one I wanted to see. About 20 minutes later he came back and I went for a test drive. I really liked the test drive and was interested in the vehicle so the salesman started to take my information and ran my credit. He came back with a price of $19,995 with a $3,000 down payment, making the car $22,995. In shock as the Buick was listed online for $15,995 and that price was the reason I came to test drive it, the salesman decides that NOW is a good time to inform me that the they did not have the vehicle I requested to see, so he had me test drive a different Buick with AWD. He then had another salesman come over and continually try to pressure me into buying the car, even though I repetitively stated I would not be making a purchase today. Calculating the interest rate and monthly payment they were stating would have me paying over $30,000 for this Buick. I came into this dealership to see a car that was listed for $15,995 and had NO interest in seeing a car double the price. I am insulted and furious that they had me test drive a different Buick and ran my credit before telling me it was not the car I requested to see. The professionalism from all staff I encountered was nonexistent and I have never been treated with more disrespect.
I then had my two family members request information on the Buick I saw online, and both got replies that the Buick was on their dealership. Again, proving their dishonesty and lack of respect for their customers.