Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

I bought a 2007 Dodge Grand Caravan used that was under I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. Ziegler is the closest Dodge dealership to me so I used them for servicing the car, twice. The first service was under warranty and I had tie rods, a small electrical problem, and some body trim fixed, all without issue. The second time the A/C went out after 5 years and 40k miles. After doing some research I determined the rear evaporator was bad. I went online and found there might be a recall. I called Ziegler and the service manager stated my car was under extended warranty for the problem but not under recall. I set a time and had my wife bring the van in about a week later. I gave her specific instructions to let the service adviser know the problem was the rear evaporator and it should be covered by the extended warranty. Other than a snide remark to my wife about her knowing exactly what the problem was, I was very happy. I'm sure he wouldn't have talked to me that way, and I wouldn't have let him, but anyway... Ziegler fixed the van in one day and had the car so clean when I came to pick it up I didn't recognize my own van. So, twice I have had good experiences with this dealer in having my van serviced. I know most people will go out of their way to write a negative review so I made it a point that I would write a positive review if I was treated "right" by this dealer. So here it is! For the comment I gave them a "3" for friendliness. The service adviser I talked to on the phone was helpful and knowledgeable. I did come prepared though with my VIN and the background of the problem and solution. More

I have dealt with with this dealership many times. I bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea w bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea what is going on and their communication and customer service sucks. My car has had nothing but problems and they say the fix the problems but of course not even a week later its back in the shop. All I can say is RUN!!! Do yourself a favor and go somewhere else. More

I have bought over 6 cars from your dealerships and I must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was brand new, even l.o.f. she drives all the way from Chicago to your place and today she went in to get an oil change and a headlight fixed and your service rep. Paul Decaro tell us it needed sometype of module and it would be $900.00 to fix. We told him we couldn't afford to pay that at this point so he told us we had to pay $115.00 and was laughing under his breath about this. I thought this was rude and pretty much shows how he cares about his customers. Then when asked to speak to a manager Paul told my sister it didnt matter who she spoke to the price is the price and that there is nothing he could do about it. She told him she was a loyal customer and that she wouldn't come back if he wouldn't waive the fee and he said " thats up to you" Then before she left he said "I know where this is going so I'll waive the fee,but btw where does your brother work ?She asked why , his answer " I'd like to go there and get things for free" She told him I wanted to speak to Bill the service manager who happened to be off today and he said "dont worry i'll let him know becuase I am gonna get my xxx chewed for eating this bill" We weren't looking for a free bill just wanted to be treated fair. My sister said she had no problem paying for the oil change and $60.00 as a diagnostic fee it only took him 15 min to find the problem. WOW what customer service.My number is 847-736-8447 my name is Rick Jacobs if I dont hear from anyone I will assume Paul is right and that you don't care and at that point I will go to the BBB,Angies List, Yelp,and the Attorney General and let them know how your treat your customers so they won't be abused that way More

September 15, 2011 I wanted to express my experience September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truc September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truck was from inventory of another location. I had found the exact vehicle I wanted on-line at an Elgin location and I stopped at Zeigler dealership to see what they could do for me before going to that dealership. I told the salesman EXACTLY what I wanted and he did “some” searching and he said, “I can help you.” After stating, “ I can help you” he then started saying are you sure you want power windows, are you sure you this or that, and after 10 hours of waiting (no exaggeration) I could finally leave the dealership. The vehicle was promised on Wednesday, and I realize the snow storm hit, and it was delivered to the dealership late Friday. Service Department. I brought my Dakota in on August 13th for some minor repairs, such as the seat had broken, window leaked after any rainfall and breaks pedal noise. I was notified on Monday while I was out of town stating that parts needed to be ordered and the vehicle would be done by late Wednesday afternoon. This was going to work out great as I was returning home on Wednesday. I was to return to work at 4:00 am Thursday morning. I am an independent contractor and work 6 days a week-52 weeks a year-so my vehicle is my livelihood. Upon returning from out of town, I stopped by Zeigler to pick up my truck. It was not completed, or actually any of the concerns were not repaired. I took the vehicle (as it was useable). I was notified that the parts had arrived on Friday the 19th and I scheduled the appointment for Tuesday, August 23rd at 1:00 pm (in which I had to shorten my work day to comply with appointment time). I asked the service personnel when the vehicle would be ready for pick-up and he said it was a 5-hour job and that the staff member that would be working on my vehicle was currently working on another job and my truck would not be available until late Wednesday morning (8/24). I lost more additional work by having to start much later in the day. I called at 8:30 am Wednesday and I was told that service had not even started on my vehicle. I knew then that I wasn’t going to get my vehicle “late” Wednesday morning as once again was stated and no follow through by the personnel. I then was called Wednesday afternoon only to be told that the parts that were delivered were damaged and needed to be reordered. They would let me know Friday if the parts that were reordered were in a proper state. I waited THREE WEEKS and heard nothing. I decided to call the service department and was told that “all the parts were in.” Tuesday, September 13th I dropped my truck at the dealership and then was told that they were not able to complete the repair as one of the components was not up to standards. DOES THIS SOUND ACCEPTABLE TO YOU? A month later and the service is still uncompleted. As a final note, when I picked up my truck on September 13th the porter brought my truck to me there was no paper on floorboards or plastic on the seats. I spend a lot of time and money on “extras” keeping my truck in tip top shape (seat cover and special floor mats). I noticed also that staff had taken personal belongings and put them on the passenger floor board and an object dangling from my dash board. Bottom line, it was a mess. DOES ANYONE CARE? More