Zeigler Nissan of Orland Park

Tries To Rip You Off With Unstated Included Extras My family and I were looking to purchase a new car, and we had spoken to one of the sales reps, Ariana, on the phone about a good deal that she has fo My family and I were looking to purchase a new car, and we had spoken to one of the sales reps, Ariana, on the phone about a good deal that she has for us. We went to the dealership and met with her to talk about the car we wanted and took it for a test drive. The car was amazing, from the color down to its detailed features. We chose to go through with the purchase and talk numbers and paperwork. Our experience was going great until it came time to meet with their finance manager, Mark, to close the deal and sign off on papers. He started off as a nice and sincere person, but that changed when he tried to sell us added protection for the vehicle. It’s not surprising for a sales person to continue to give us endless scenarios of “what if this happens” or “then do you have X amount of money to pay for this when it happens?”. His tactics were getting out of hand and became simply annoying. Eventually, he started to act unpleasant after we opted out several times. He didn’t stop this charade until we made it clear we were not interested. I now understand his unpleasant demeanor because the same added protection he was trying to sell, was already implemented into our total/monthly payments. If it wasn’t for us looking closer at the numbers with the monthly payments and term and questioning it, we would have been paying for this extra protection without knowing it. And because of this, they came back saying someone had made a “mistake” and had already added the extra protection into our payments, and so lowered our monthly. I don’t buy that excuse whatsoever, but I just played along with it, however still confused about all the other price numbers in the price terms. We closed the deal and signed off on the paperwork. We’ve now had the car for over a week, and so far it’s going great. It’s just our customer experience we had at Orland Park Zeigler took a turn for the worst when we looked closer at the numbers and questioned their integrity. Do not recommend. You can find a Nissan vehicle anywhere, but don’t make this the place, because it’s this type of customer service that you don’t need. More

Direct and to the point. Very helpful staff Luis did a great job keeping in touch with me through the process. Information was prompt and complete. He made the process easy and friendly. I high Luis did a great job keeping in touch with me through the process. Information was prompt and complete. He made the process easy and friendly. I highly recommend Luis More

Great Sales Staff Enjoyed working with Stan. He was very helpful, patient and accommodating. Stan took the time to explain the features of my new car in detail. Enjoyed working with Stan. He was very helpful, patient and accommodating. Stan took the time to explain the features of my new car in detail. More

Friendly people Professional Service They're really nice people they take care of me right away I was happy with their service I'm going to go there anytime and I recommend them to everyb They're really nice people they take care of me right away I was happy with their service I'm going to go there anytime and I recommend them to everybody More

Great Service Went in for an oil change in and out in an hour! Great job Tony I service both my Nissan's here and will continue to do so. Went in for an oil change in and out in an hour! Great job Tony I service both my Nissan's here and will continue to do so. More

Above and beyond LUIS and the management team went above and beyond in meeting our needs for not only a new vehicle but also taking in an early lease on a trade. Zeig LUIS and the management team went above and beyond in meeting our needs for not only a new vehicle but also taking in an early lease on a trade. Zeigler was not the first Nissan dealer we worked with, but the 4th.. what really won our business was their willingness to help us get out of our lease non-nissan lease. No other dealership was willing to work with us. In fact, one Nissan dealer told us we either had to roll in roughly 10 months of our current lease payments into our new purchase payments, or we had to go through the headache of purchasing the vehicle first so they could take it in on a trade.. LUIS was extremely courteous of our time and more than willing to work with us to meet our needs.. LUIS made our purchase experience as seamless as possible. Thank you Luis and Mike!! More

But with John W John Walters tells you what you already know but don't want to hear. Was a refreshing time talking with John. That's why we bought through him. John Walters tells you what you already know but don't want to hear. Was a refreshing time talking with John. That's why we bought through him. More

Come and see Luis G he was very helpful! My husband and I had a great experience buying a new Nissan Rogue. Luis G was our sales man and very professional and helpful he answered all our que My husband and I had a great experience buying a new Nissan Rogue. Luis G was our sales man and very professional and helpful he answered all our questions. Thank you Luis G! More

Earned My New Business I wanted a Trusted Nissan again&was dissapointed last 2 Hyundai Quality SUV"s. Service and building a Customer Care Support team is my focus and Lui I wanted a Trusted Nissan again&was dissapointed last 2 Hyundai Quality SUV"s. Service and building a Customer Care Support team is my focus and Luis Guizar and Mike Connolly, GM, gave me the time And committed to the continued care of service. This dealership had a poor name prior,years back & with the New Management & Team I'm now in a Proud Nissan Sport ROGUE.. More

We highly recommend Luis G! We came in and worked with Luis G, he provided the best service, he provided us with different options and was able to help us. We are very satisfied We came in and worked with Luis G, he provided the best service, he provided us with different options and was able to help us. We are very satisfied with or visit today! More