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Zeigler Subaru of Lafayette

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.7
1,698 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers. Zeigler Subaru of Fort Wayne is the only Subaru dealership in the Huntington, New Haven, & Auburn, IN area, but Subaru enthusiasts throughout Indiana choose to visit our dealership for our excellent customer service, pet-friendly showroom, attractive auto financing options, and great cars! Visit our dealership for a new car or Subaru service for your current vehicle and see the difference working with our dealership makes for yourself.
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1600 S Creasy Ln

Lafayette, IN

47905

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Showing 1,698 reviews

August 06, 2021

Very kind, knowledgeable and professional. A pleasure to do business with. I would highly recommend using this service center to anyone and I will use them for all of my future needs. More

by jokewills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2021 -

Zeigler Subaru of Lafayette responded

Wow, thank you so much for the kind review! We appreciate you trusting the Bob Rohrman Subaru team with your vehicle's service needs and look forward to seeing you at your next visit. Take care!

August 05, 2021

Was there for a recall notice. My Customer service lady Kinsey was very nice and friendly. Uti used a curiosity car and that was very helpful to have that opportunity. More

by lindaltimmons
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
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Aug 05, 2021 -

Zeigler Subaru of Lafayette responded

We're so glad our team made this a five-star experience! We look forward to assisting you again at Bob Rohrman Subaru! Thank you!

August 05, 2021

Got my car in fast and had me on my way. Always very friendly and addressed all of my questions and concerns. Having dealt with a previous dealership that was rude, this has been so nice! More

by AARONANDAUDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2021 -

Zeigler Subaru of Lafayette responded

It was our pleasure to take care of you! Thanks for trusting the Bob Rohrman Subaru service team!

August 03, 2021

Kandace did an excellent job explaining the procedure, answering my questions and contacting me with updates in a timely manner while I shopped nearby!!! Thanks! More

by JMAAS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kandace
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Aug 03, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for this wonderful review and five-star rating! We're happy to hear Kandace gave you a great experience at Bob Rohrman Subaru!

August 03, 2021

John really helps the process of getting a new car very easy! He is very knowledgeable of the process and products without adding too much pressure to make a decision on the spot. More

by HOLLI398
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2021 -

Zeigler Subaru of Lafayette responded

Thank you! We're so glad John has earned five stars for helping you into a new car! We appreciate you choosing Bob Rohrman Subaru!

July 31, 2021

My tire pressure light came on and I was leaving to go to Chicago the next day. I asked if my tire pressure could be checked on a Saturday. I was greeted happily and asked to wait just a few moments. A y More

by ELOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
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Aug 02, 2021 -

Zeigler Subaru of Lafayette responded

We're happy to hear our team could help you get that taken care of before you left for Chicago! Thank you for leaving us your great feedback and five-star review! We look forward to seeing you again at Bob Rohrman Subaru!

July 30, 2021

Just a really great experience! Jenny was friendly and professional! I was updated regularly and my vehicle was ready when promised. Would give it a 10/10!! More

by K.STRIEGEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the five-star review! We're glad Jenny could make this a great experience for you! - Bob Rohrman Subaru

July 29, 2021

Easy access. Competent service are reasons we have used Bob Rohrman. Your focus on 25 words is problematic. Xxx xxx xxx xxx xxx xxx xxx More

by R_WALTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
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Jul 30, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to leave us a review! The 25-word minimum is a DealerRater requirement and not our own. Thank you for trusting Bob Rohrman Subaru with your business and please don't hesitate to reach out if there's anything else we can do for you!

July 29, 2021

day after purchase my jeep radio quit working and know body wanted to help me fix it. instead they just gave me the run around More

by METAL_NUTS77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Gray, Bobby Brown
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Aug 31, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to my attention. I'd like the opportunity to discuss the situation with you in greater detail. If have a moment, would you please consider contacting me directly? Thanks, Brad Belaire - General Manager - 765-449-8100

July 28, 2021

Every time I've been here, I've had issues. I cannot trust the service done here, and I will not be taking my car in here again. More

by VIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karalee Sollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2021 -

Zeigler Subaru of Lafayette responded

Hello - I'm sorry to hear this and would like the opportunity to learn more about any issues you've had with our service department so that I can address them appropriately with the team. If you have a moment, would you consider contacting me directly? Thank you, Brad Belaire - General Manager - 765-449-8100

Sep 22, 2021 -

VIK responded

I realize this is a month late since you contacted me, and I went back and forth about responding, but I decided to finally get around to it. I want to stress that the customer service I have received has usually been excellent, and any complaints in the past have been promptly dealt with. However, my issues relate to the actual service performed on my car (2014 Outback), for which I have numerous complaints. The most egregious instance is the last time I took it over, and what has prompted me to never bring in my car ever again, despite the convenience of working at SIA and having my car picked up and dropped off from work. My car sees at least 600 miles/week (up to 800 some weeks), I cannot afford a new car, and I need this one running as best as I can. I will not risk bringing it in to you when I cannot trust the service being done on my car. The last time I brought it in (June 24th) I had an oil change and tire rotation performed. The rotation has left my car so badly misaligned that it pulls my car dramatically to the right. While this is bad enough by itself, the bigger issue is that the oil change was not performed correctly, and the crimp or clamp was not seated right, causing oil to leak out. If my car had not had another serious issue which made me take it in to someone to get it checked, this would not have been caught, which would have been catastrophic for my engine. So I cannot even trust a simple oil change! The other thing I have noticed which seems highly unethical is that even though Subaru recommends an oil change every 7500 miles, you put a sticker for only 6000 miles. Maybe you think people won’t notice and bring in their cars more frequently for their oil changes. The more serious issue is that you back date the reported mileage to cover over this fact. For example, I last got my oil change at 165009 miles, the sticker in my car says the next one needs to be at 171009 (so +6000, not +7500), but the mileage on my receipt says I brought in the car at 163079!! Extremely shady practice, and not the first time I’ve noticed this. Besides that, in every instance I find different ways you guys nickel and dime during servicing. For example, recommending my wipers need to be changed one week after they had been changed! (is my car actually even checked??), tacking on a “customer pay shop charges for repair” fee that no one can tell me what it is for. Anyway, the above was the last straw. You’ve lost me as a customer, and I’m done bringing my car in. I should have trusted my gut in the past (it took over a month to get my 60K servicing done, and it was appeased by offering a few free oil changes). Like I said, I need this car running well, and I refuse to bring it in to a place where I cannot trust the service at all.

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