Zeigler Subaru of Lafayette - Service Center

Service Team is Extremely Helpful The service team has always been extremely helpful with any questions and/or service I've had/needed. the best place to go in the Lafayette area for The service team has always been extremely helpful with any questions and/or service I've had/needed. the best place to go in the Lafayette area for service. More

Express Service is not Express When Subaru bought that new service center for Bob, Express was no appointment, pull right in for oil change etc and the first time I did it went fast When Subaru bought that new service center for Bob, Express was no appointment, pull right in for oil change etc and the first time I did it went fast and smooth. Second time (less than a year later) the girl behind the counter talked at me like I was evil incarnate as how dare I pull my car in here without an appointment. It took 2 months to finally get an appt. time that worked for me (no fault on Rohrman) and I was on time. Austin asked if I wanted a car wash, told him as long as that is included, he said yes, I asked how long all this would take and he said 45 minutes. Just shy of 2hr.s my car was done but not washed. If you tell me it will take 45mins then I consider 1hr acceptable. If I set up an appointment for 10am, would you still let me in if I showed up at 11?? Stop calling it "Express"! More

Not good. I went in because my tire pressure light had been on. They claimed to have fixed it, but it has still been on for over a week. When told about the continued problem, I received no response. been on. They claimed to have fixed it, but it has still been on for over a week. When told about the continued problem, I received no response. More

Overall very good I was disappointed that only one employee in the entire building, that I saw was wearing a mask. Very disrespectful. The gentleman who washed my car d I was disappointed that only one employee in the entire building, that I saw was wearing a mask. Very disrespectful. The gentleman who washed my car did have a mask on. More

I do not like this company Once in Lobby staff of this company was not social distancing! I had to make a return trip due to staff had not reset the mileage gauge! Could not re Once in Lobby staff of this company was not social distancing! I had to make a return trip due to staff had not reset the mileage gauge! Could not receive paperwork due to computer problems! More

Very friendly and treated me like a human being and NOT like a burden👍🏻👍🏻👍🏻Also very knowledgeable staff and the waiting area is SECOND to NINE!! like a burden👍🏻👍🏻👍🏻Also very knowledgeable staff and the waiting area is SECOND to NINE!! More

Okay. No problem. Serviced as directed. Received oil change and recall job. Received list of jobs that need to be addressed in the near future. Will make appointment. Serviced as directed. Received oil change and recall job. Received list of jobs that need to be addressed in the near future. Will make appointment. More

Poor service This is the third visit to the shop (for different reasons) in the last two months. The very first visit was due to tire pressure dropping substantia This is the third visit to the shop (for different reasons) in the last two months. The very first visit was due to tire pressure dropping substantially. I dropped my vehicle off and when i picked it back up, the technician stated that there was nothing wrong with the tires. In less than a week later, the psi dropped in the same tire i was concerned about by 8 PSI and then had to work with them during the covid restrictions only for the next technician to find a Large nail in the tire. I don't know how the first technician missed this but atleast the second trip was successful. Then this last trip was for the routine maintenance plan of my leased vehicle. I was notified that the vehicle was ready for pickup and discovered that the glove box was sitting on the floor of the vehicle. I went back and asked for a technician to put it back together, only to discover that the cabin air filter had been removed but never replaced per the maintenance plan. It was extremely discouraging with all the issues that I have recently experienced with a Dealer Service Center. More

Would give zero stars if allowed. Horrific customer service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger sid service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger side mirror) but did not install it. Had to schedule another appointment and then will have to take it to another location myself to have it painted! Waste of my time and very expensive. After this repair will never take my Subaru there again! More