Zeigler Subaru of Lafayette - Service Center

While I am glad they were able to resolve the issue; it took significant time and effort on our end to get it done. In addition we were charged for services that were problematic at the time of purchase. I took significant time and effort on our end to get it done. In addition we were charged for services that were problematic at the time of purchase. In addition we are now having the same issue again which will require more time and energy to get fixed. More

We were given the runaround for 5 weeks while our car at the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warra the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warranty was promptly accepted. The dealership was going to let us pay close to $1000 for something the warranty company accepted and paid in the end. I almost never felt as if the dealership was on my side during the lengthy process. Cory in the service department was the only person who seemed invested in keeping me informed or working FOR me, the customer. My service contact, Joey, was unacceptable in every way and lied to us on multiple occasions that the car was "almost ready" only for us to find out from the tech that the work on our vehicle hadn't even been started. The service manager, Karalee, never attempted to become involved. I had to seek her out when the work was finished just to let her know what had happened over the previous 5 weeks. She was apologetic in the end, but I believe she should have been involved or at least reached out to me once it was obvious that the process had been so problematic. More

My experience with the service department at Rohrmans was outstanding. Very thorough and efficient as always. outstanding. Very thorough and efficient as always. More

Subaru did an amazing, efficient and I loved Bob’s autobiography! Plus the reception room had free water! autobiography! Plus the reception room had free water! More

Service was on-time; staff was very pleasant. Thank you for your help! Jeff Trella Thank you for your help! Jeff Trella More

The service center was very quick and knowledgeable about my car and what I needed done my car and what I needed done More

Excellent service and friendly staff. Fast and quality work. The waiting room has the best snacks! Fast and quality work. The waiting room has the best snacks! More

I am always treated like family when I visit this dealership. I am greeted with a smile always. dealership. I am greeted with a smile always. More