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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,145 Reviews

1,145 Reviews of Zeigler Subaru of Lafayette - Service Center

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June 01, 2022

Very thorough , very thoughtful. . they went above and beyond. I will be going there again More

by SHAN137113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jun 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for providing us with a five-star review! We appreciate the kind words, and we hope to see you here at Bob Rohrman Subaru for all of your future automotive needs.

June 01, 2022

I always receive excellent service at Bob Rohrman Subaru. The people are wonderful and they take super care of me and my car. More

by JBNORBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Jun 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for providing us with such a positive review! We appreciate the kind words and we hope to see you here at Bob Rohrman Subaru for all of your future auto needs.

May 31, 2022

I received 4 texts and 3 phone calls during a30 minute oil change. Too much. More

by EBK402419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Jun 08, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to my attention. We're concerned to learn about the excessive communication and would like the opportunity to discuss this with you further. Thanks, Brad Belaire - General Manager - 765-449-8100

May 29, 2022

Jonathan was terrific -- he walked me through everything they would do, and was always looking for ways to make my time there more comfortable. And it cost less and took less time than I expected! More

by kan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
May 31, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the review, Kan! We are happy to hear that Jonathan was so helpful, and we hope to see you back here at Bob Rohrman Subaru for all of your future auto needs!

May 29, 2022

They provide fast, convenient, reliable services, and are friendly and willing to help any concern. More

by lyc627185180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
May 31, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for providing us with this five-star review! We appreciate it. We hope to see you here at Bob Rohrman Subaru for many years to come!

May 28, 2022

When my car was serviced, I noticed that the technician had checked boxes on the detailed report that he had not done. He checked saying the tire pressure was OK, but my tires were over inflated from the More

by Marty 34
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Zeigler Subaru of Lafayette responded

Hi Marty, I'm sorry to see your negative feedback, and am concerned about everything that went wrong during your recent appointment. If you're willing, I would like the opportunity to discuss this situation with you further. Thanks, Brad Belaire - General Manager - 765-449-8100

May 28, 2022

The service I received was above all. They answered all my questions and went above. More

by teeshaonabeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Zeigler Subaru of Lafayette responded

We're so happy to hear it! Thank you for rating us five stars! - Bob Rohrman Subaru

May 28, 2022

I was a good experience, they were kind, intelligent, and quick to respond to the problem. Thanks More

by CATFISHGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
May 31, 2022 -

Zeigler Subaru of Lafayette responded

It makes our day to hear that we made your experience so easy! Thank you for taking the time to tell us about your experience! We hope to see you again! - Bob Rohrman Subaru

May 27, 2022

I had way too long of a wait. And there was Too much paperwork to complete More

by FROZENFIRE765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
May 31, 2022 -

Zeigler Subaru of Lafayette responded

We regret that you were not satisfied with your service visit and appreciate you taking the time to leave your honest review. We hope that you will consider reaching out to discuss this so we can address these concerns. Thank you, Brad Belaire - General Manager - 765-449-8100

May 27, 2022

The facility is without peer! Service is swift but thorough. Personnel are always friendly and in the 15 years I have been dealing with Rohrman Subaru, they have always been com More

by UGLOW.DON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Starrett, Kenzie Hughes
May 27, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the review, we appreciate the kind words! We hope to see you here again in Bob Rohrman Subaru for all your future auto needs.

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