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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

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June 25, 2021

My first and only service since purchasing my car. Your oil change charge was for $79.00. I can get it done locally for $59 which includes tire rotation and fluid checks. When you reset the computer, it me More

by KATKAM48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Shillings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the honest feedback. This is certainly not the type of experience we expect for our customers, and we will be speaking with our team about your comments. If there's anything else about your visit that you'd like to discuss, please feel free to contact me directly, Brad Belaire - General Manager - 765-449-8100

June 25, 2021

One of your employees cross threaded 2of my studs so I had to break one off to get my tire off I was not very happy also they can’t seem to get the air pressure in the tires right every time it when in More

by TOMREG98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Jul 16, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to our attention. We apologize for not meeting your needs and encourage you to reach out so we can get this sorted our for you. Brad Belaire - General Manager - 765-449-8100

June 22, 2021

I really enjoyed the service that was provided to me at this Subaru dealership. More

by jameskersting10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Jun 23, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for this great review and five-star rating! We're happy to hear we've made this a positive experience! - Bob Rohrman Subaru

June 21, 2021

The service department is an absolute joke. My vehicle was damaged by the staff and it is clear that is what happened, however NO ONE was willing to accept any responsibility for their actions. They spoke More

by ashlee.warrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Belaire, Terran Patton, Kenzie Hughes, Taylor Cooper
June 19, 2021

Organized. Professional. Quality work. Even when I needed to reschedule. Appropriate billing paperwork with insurance company. Will be happy to schedule again with them as necessary. More

by LFRAZEUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Jun 21, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to leave us your review! Thank you for the five-star rating and for being a Bob Rohrman Subaru customer! See you next time!

June 18, 2021

Wonderful experience, fast and courteous. Quick response. No waiting for service, very knowledgeable about the problem at hand. Very friendly atmosphere, rental car was appreciated. Thanks for the great serv More

by canadian172970
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jun 22, 2021 -

Zeigler Subaru of Lafayette responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Bob Rohrman Subaru!

June 18, 2021

Everything was very nice. I have answered at least 3 servers on this visit and it is getting old. I do not mind telling you that service was great but once is enough. More

by cbarman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Jun 22, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to leave us your review! We hope to see you again soon! - Bob Rohrman Subaru

June 17, 2021

We found the service group very helpful. Appreciate having a loaner car. I think requiring so many words is un-called for!! Makes customer uncomfortable!! More

by capman2r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jun 18, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for choosing Bob Rohrman Subaru, we appreciate your feedback! The 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

June 17, 2021

Thorough. Communicated promptly when an unexpected issue arose. Twenty five word minimum not needed for me to say everything was ok. ok ok ok ok More

by rtmitchel
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Jun 18, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the five-star review! We're glad you enjoyed your visit to Bob Rohrman Subaru!

June 15, 2021

Sold me a car with a lot of problems and I called to see if they would help me out but no call back no nothing More

by chris.perez_15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know his full name but it was a younger guy name Jon , Taylor Cooper
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