Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
April 17, 2021

I’ve dealt with other Subaru service departments who haven’t been friendly at all and I have nothing but nice things to say about Bob Rohrman Subaru service department! More

by AARONANDAUDRA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Zeigler Subaru of Lafayette responded

We're so happy to hear this! Thank you for the fantastic review and we'll see you next time here at Bob Rohrman Subaru!

April 16, 2021

What a great group! Everyone was friendly, answered all my questions and did a great job explaining the process. Really appreciated the follow up after the visit to talk about what was done. More

by craig.voll
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 16, 2021 -

Zeigler Subaru of Lafayette responded

Hi, Craig! We are so glad that your visit to Bob Rohrman Subaru went so well!

April 16, 2021

Let me look around my car while on the lift, service guys were friendly, BUT Bent the xxxx out of the jack points on my car not using a proper loft block, didnt realize until 2 weeks later how bad it w More

by SAMUELEVANFROST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenzie Hughes, Taylor Cooper
May 03, 2021 -

Zeigler Subaru of Lafayette responded

We're sorry to hear about this and would like a chance to discuss this with you more. Would you reach out to me at your earliest convenience? Thank you, Brad Belaire - General Manager - 765-449-8100

April 15, 2021

Everyone is friendly and helps you right away! Much appreciated! Thanks Bob!!!! As always we love the work that gets done! Will return again to your dealership! More

by ILEENGOMEZ26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 16, 2021 -

Zeigler Subaru of Lafayette responded

We are so glad to hear that! Bob and the Bob Rohrman Subaru team are all so happy to know that we've earned your business!

April 14, 2021

Excellent! Jenny, Brittany, and Nicole are the very best! They listen to what I am saying, make certain to understand, and are always extremely responsive. They are efficient in all areas. They will bring me More

by T.MARSHALL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review and feedback on our team! We will pass along your kind comment and we look forward to your next visit!

April 13, 2021

Too happy to upsell when their own coupon was going to cut into their bottom line. If you need an oil change, DIY or go somewhere else. More

by ANDREW9
Recommend Dealer
No
Employees Worked With
Karalee Sollars
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Cooper
Apr 29, 2021 -

Zeigler Subaru of Lafayette responded

Andrew - I’m sorry to see that you were not satisfied with your experience. If you're willing, please reach out to our team and we'd be happy to address your concerns, Brad Belaire - General Manager - 765-449-8100

April 10, 2021

All the people have always been polite.As far as I know, All the people have always been polite. As far as I know, all work has been properly done. I don't crawl under the Outbacks to check it out though. More

by JIM_HEATH5301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Apr 13, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your confidence in our team, Jim! We're happy to hear our team continues to provide a great service experience! We'll see you next time! - Bob Rohrman Subaru

April 09, 2021

Extraordinary service! Very timely and informative. With my Subaru coverage, I’m thankful to have a Subaru service center to help me keep my new car in great condition! More

by GRACEAWYATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 09, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for choosing Bob Rohrman Subaru, we appreciate your positive feedback and look forward to your next visit!

April 08, 2021

Taylor is amazing. She's always sure to meet my needs and surpass my expectations! All I can say is Thank you for everything Taylor! Josh Gray is also another reason I'm sure to come back. I appreciate all h More

by blawilson718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Gray, Taylor Cooper
Apr 08, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with both Taylor and Joshua here at Bob Rohrman Subaru. We're looking forward to sharing this fantastic, five-star review with our team!

April 08, 2021

The service was quick, and the lounge was comforatble. They did a good job of keeping me up to date with the status of my car. More

by DIANAQUINTERO2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 08, 2021 -

Zeigler Subaru of Lafayette responded

Diana, Thanks for sharing your thoughts about your experience with Bob Rohrman Subaru. We appreciate your business and hope to see you again soon!

...
83
...