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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,157 Reviews

1,157 Reviews of Zeigler Subaru of Lafayette - Service Center

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March 12, 2021

No wash done on my vehicle or even offered and smelled like burning oil for at least 10 days after oil change from Subaru dealership and found oil dripping on my garage floor the same night as the subaru More

by JEREMIAHGRADY123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know who
Mar 29, 2021 -

Zeigler Subaru of Lafayette responded

Hi - we're concerned to hear about this and would like the opportunity to get some more details from you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Brad Belaire - General Manager - 765-449-8100

March 11, 2021

We had a friend recommend John our salesman to order our Ascent and he was very knowledgeable and friendly. The service we got on our Ascent was great and timely. So far we are very satisfied with Bob Rohrm More

by steve@mercerlandmark.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Butler, Kenzie Hughes, Taylor Cooper, Bobby Brown
Mar 11, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for your feedback and for being a Bob Rohrman Subaru customer! We look forward to our continued relationship with you.

March 10, 2021

The service I received was great and timely. Was very happy to have the pick-up and drop-off service. Kenzie was friendly and efficient. More

by cullyshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 11, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the excellent review and for trusting the Bob Rohrman Subaru service team!

March 09, 2021

Kenzie was the person that waited on us. She was very nice and helpful. She went out of her way to make sure everything was corrected. More

by ceellingwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kenzie hughes
Mar 09, 2021 -

Zeigler Subaru of Lafayette responded

We’re glad to hear Kenzie went out of her way to take care of everything for you! Thank you for your positive feedback and we hope to work with you again.

March 05, 2021

Great service team. Jenny Scott is wonderful to work with. She is knowledgeable, friendly, kept me up-to-date regarding service to my vehicle. Went above and beyond to make sure I was a happy custom More

by TDGIBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback! Jenny is a wonderful asset to our team and we're so glad to hear that you enjoyed your recent experience with her. We appreciate your business here at Bob Rohrman Subaru and hope we can be of service to you again in the future. Take care!

March 04, 2021

My Beloved SUBARU Service,I was quickly taken care of!I My Beloved SUBARU Service, I was quickly taken care of! I came in after my tire light came on. Low pressure. Dot Lanzalotto {{{{{{hugs}}}}}} The More

by DOTLANZALOTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Mar 04, 2021 -

Zeigler Subaru of Lafayette responded

It's always our pleasure to take care of you! Thanks for being a Bob Rohrman Subaru Service customer! We'll see you next time! Take care!

February 26, 2021

Scheduling for my convenience, a car while mine is being worked on and great customer service. I was updated about a recall and had my part checked out and my new part is already ordered. More

by TRALLEN2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 01, 2021 -

Zeigler Subaru of Lafayette responded

We’re delighted we could deliver an excellent experience! - Bob Rohrman Subaru Team

February 25, 2021

I had a great experience. I don’t care that it took a week for my car to get fixed, I was kept in constant contact with my service advisor. I love the Legacy that I got for my loaner car. Then when I did More

by KIMMONROE1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Feb 26, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your positive feedback! We appreciate your patience and hope to work with you again in the future!

February 25, 2021

Fast, efficient, and to the point. Went in for airbag recall, so far so good. Nothing negative at all. The rental was also appreciated. Thank you!! More

by RICKIE.FEATHERSTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 26, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for sharing your experience with us at Bob Rohrman Subaru! We're glad to hear our team made it fast and efficient! See you next time!

February 25, 2021

Great customer service. They went about and Beyond when I had my car serviced. They even gave me a loner car to drive for the week because they where unable to fix it that day. I travel for my job and I wou More

by camerabug2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 25, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback about your recent visit to Bob Rohrman Subaru! It's always our pleasure to take care of you and we hope to see you again!

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