
Zimbrick at Fish Hatchery Road
Madison, WI
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2,226 Reviews of Zimbrick at Fish Hatchery Road
Best Deal and Best Customer Service Buying a car is a huge investment and extremely nerve-racking and scary, especially for someone who has worked in a dealership before. I didn’t know Buying a car is a huge investment and extremely nerve-racking and scary, especially for someone who has worked in a dealership before. I didn’t know what vehicle I should buy, but I knew that at the very least I needed to have the Honda Sensing technology and it had to be White! I appreciated the transparency that Zimbrick showed throughout the entire process and their willingness to deal with my indecisiveness running numbers for multiple cars, with different down payment options, all while giving me more than I ever expected to get for my trade in. Brent made the whole experience very pleasant and I never felt like he was pressuring me into a specific vehicle. I appreciated that they allowed me to make the decision all on my own, which is rare in my experience. At no point through the whole car buying process did I ever think I needed to shop around or go to a different dealer, I was confident I was getting the best deal and the best customer service with Zimbrick. Thank you Zimbrick! More
Very satisfied customer I come from Beloit for my oil changes/tire rotations, etc. I am always greeted with a friendly smile from every employee. I feel very at home here. I come from Beloit for my oil changes/tire rotations, etc. I am always greeted with a friendly smile from every employee. I feel very at home here. Keep up the great work! More
Emergency Repair Needed I was helped expeditiously after my car suffered damage on my way to work. Joe and the service team got a replacement part delivered quickly and serv I was helped expeditiously after my car suffered damage on my way to work. Joe and the service team got a replacement part delivered quickly and serviced my car in just a couple of hours, and helped me keep the cost down as well! I very much appreciated it. More
WELL DONE! Good workmanship, pleasant surroundings, accommodating pleasant staff and good popcorn. And, my vehicle was washed and the winter sludge removed when Good workmanship, pleasant surroundings, accommodating pleasant staff and good popcorn. And, my vehicle was washed and the winter sludge removed when mm work was completed and my vehicle was ready for me. Appreciated. More
Zimbrick Service I would highly recommend Zimbrick West to anyone! I would not purchase a vehicle at any other location. Zimbrick has always treated me as a family m I would highly recommend Zimbrick West to anyone! I would not purchase a vehicle at any other location. Zimbrick has always treated me as a family member. More
Excellent service as usual My experience with this Zimbrick service location has always been very good. For many years they provided service to SAAB cars after SAAB dealership My experience with this Zimbrick service location has always been very good. For many years they provided service to SAAB cars after SAAB dealership closed. More recently They have provided excellent service for a GMC Terrain SUV I purchased from them. The most recent visit was for routine oil change and tire rotation. The staff have always been very courteous and helpful. Over about twenty years I have dealt with Zimbrick's Fish Hatchery Rd. location for Hondas, SAABs and now a GMC. My experience has always been excellent. More
Execellent customer service! My experience with Zimbrick was great. Good information, timely service and prompt responses to my questions. Recall information was helpful and it wa My experience with Zimbrick was great. Good information, timely service and prompt responses to my questions. Recall information was helpful and it was repaired according to the plan. More
needs more work When told my car was done - I went to my car (which was inside) only to find the paper was still on the floor - the tag was still on the mirror - and When told my car was done - I went to my car (which was inside) only to find the paper was still on the floor - the tag was still on the mirror - and the car had not been washed as requested Also, was not informed John Mather had left. It would have been nice to have received a heads up - especially when some one else answers the phone and you've never h eard of him. The service department continues to be top notch. More
I would not take my car anywhere else for service. Stuart is my service advisor and he always gets me in as soon as possible when I call. He does a great job explaining what I need to have done and mak Stuart is my service advisor and he always gets me in as soon as possible when I call. He does a great job explaining what I need to have done and making sure I have all I need if there is a rebate. He is always friendly and upbeat. I would not take my car anywhere else. I love having the car washed when I have work done. More
Dave Han is great Dave gave us a fair trade in price and a super deal on our fifth Elantra- Dave is the best. Answered all our questions. Customer service is excellent Dave gave us a fair trade in price and a super deal on our fifth Elantra- Dave is the best. Answered all our questions. Customer service is excellent. Kudos to your entire team. More