Zimbrick at Fish Hatchery Road

oil change Joe was very courteous and explained the status of my car after the service/oil change. His customer service skills are exemplary! And my car was ab Joe was very courteous and explained the status of my car after the service/oil change. His customer service skills are exemplary! And my car was able to be washed! Thank you! More

GREAT Always a friendly , clean and comfortable experience. Waiting area quiet, bright .Check in person very welcoming and helpful. When ready for another Always a friendly , clean and comfortable experience. Waiting area quiet, bright .Check in person very welcoming and helpful. When ready for another vehicle Zimbrick will be the first considered. More

Two visits to get difficult problems resolved. We brought the car in for tires & alignment. All good their. Other issues/problems were pointed out. Some were taken care of as it affected getting a We brought the car in for tires & alignment. All good their. Other issues/problems were pointed out. Some were taken care of as it affected getting a proper alignment. The GM parts (outer tie rods) were replaced, but these had been replaced 12 months and 2 weeks (13,000 miles) before that. Out of GM's 12mo/12K warranty. The other problem was noticed the day we took the car after the new tires, alignment & tie rods ends were replaced. Knocking front end (rotational) noise while coasting. Brought in 9 days later and diagnosis was front brake pads were cause of the noise. These were recommended for replacement with approx. 3mm left, when tires & alignment were done. Safety was not an issue, so we declined (for cost reasons) at that time. The noise got worse. I removed the front wheel lug nut cover and discovered a broken wheel stud and 3 loose lug nuts. The dealer repaired at no charge and (hopefully) will reimburse us for the cost of a rental car as this was discovered on a Friday night while in route to a holiday event that we didn't make it to because of the front wheel problem. There is no knocking noise now. It got resolved/fixed. They were committed to get it taken care of even with a very busy Monday of other customers requests. More

2018 Honda Accord Touring 2.0T Purchase Purchased a 2018 Accord Touring 2.0T, started the process with an email to internet sales, Jared responded promptly with a quote. His email was perso Purchased a 2018 Accord Touring 2.0T, started the process with an email to internet sales, Jared responded promptly with a quote. His email was personal and he followed up on my questions without hesitation and without pressure. We set up a date to meet and discuss the Accord, on my schedule, still no pressure. Once I arrived at the dealership I was immediately greeted even though it was somewhat busy. Later to learn I was greeted by the Sales Manager, Darron. Jared had the vehicle pulled up front ready to look over and take a test drive and talk about the fantastic features in the Accord Touring. I had already driven a couple at other dealerships, it was worth another test run and a refresher on the features (theres are many). We discussed the purchase and we came to an agreement within a short period of time, Jared and Darron were a pleasure to work with during purchase process, and still no pressure to buy or unnecessary add ons, they were offered but I declined and we moved on with the process. Met with the Business Manager Brent, final paperwork was drafted while they worked on getting the vehicle ready for delivery. This process was seamless and quick Brent had it all put together before the vehicle was ready to go. The entire process was even not a process Jared, Darron and Brent made it pleasurable. I would recommend them to anyone. I drove an hour and half to make the purchased based on a several of observations, first contact with Jared, vehicle in stock, no pressure tactics, attentive to needs and answering questions, it felt right for me. On a side note there were three similar Accord Touring's within half hour where I live, sometimes it not about price/negotiations and convenience, but good customer service, which is what Zimbrick Honda accomplished in my opinion. Highly recommend Zimbrick Honda and staff. More

Buying a new 2019 Civic Hatchback This is not our first car we have bought from Zimbrick Honda and that is not only due to the quality of the Caracas but equally if not more so the qua This is not our first car we have bought from Zimbrick Honda and that is not only due to the quality of the Caracas but equally if not more so the quality of the staff. Robert, our sales person was patient, let us figure out the best option for our needs and helped us make decisions by asking great questions of our driving needs now and in the future. No pressure and perfect service. Likewise, when we asked about tire options beyond what was on the vehicle, Tom, our service rep, stepped in with great advice. We trust the quality of the sales and the service here and will continue to be a Zimbrick customer! More

Top Notch Service Team! From the greeting to signing the final paperwork, all people are very courteous and professional. Jon Wirth is a Fantastic service advisor! Th From the greeting to signing the final paperwork, all people are very courteous and professional. Jon Wirth is a Fantastic service advisor! Thank you for the great service! More

Kim sick rocks! Joe is the best! When I tke.my car to.zimbrolick. I am treated with respect and my concerns are taken seriously. The work.is always timely and well done Working with When I tke.my car to.zimbrolick. I am treated with respect and my concerns are taken seriously. The work.is always timely and well done Working with ximbrick gives me confidence on the safety and reliability of my vehicle! More

First oil change was an absolute pleasure . I am looking forward to many more over the term of the lease and beyond into the future. . I am looking forward to many more over the term of the lease and beyond into the future. More

Awesome Service All of the people were so courteous, accommodating, and friendly. Thanks for providing such a welcoming environment for your customers and making a w All of the people were so courteous, accommodating, and friendly. Thanks for providing such a welcoming environment for your customers and making a woman feel like she knows something about cars. More

All Contacts Exceptional, Professional, and Pleasant Dave worked patiently with my partner and I as we made our first car purchase together. No rushing, no pushing. We were late due to our own fault, a Dave worked patiently with my partner and I as we made our first car purchase together. No rushing, no pushing. We were late due to our own fault, and Dave was able to accommodate us. Dave let us decide what we wanted and answered our many questions as thoroughly as possible. We test drove multiple cars on a pretty awful day from a weather perspective, and this didn't damper the mood. Sam reviewed the bells and whistles of the 2018 Honda Accord Hybrid Touring, and I have to comment that Sam knows his stuff and has tremendous knowledge, patience, and communication skills. Buying a new car is fun but overwhelming at the same time, and Sam knew how to guide us through the process. I'm tempted to bring the car back just to get more 1 on 1 education from Sam. Brian in financing was personable, listened to our questions about additional options and add-ons, and thoughtfully answered in a way that made us comfortable making a decision. The conversation wasn't forced and was easy-going, and we came away with a better understanding of Zimbrick and a desire to do business again. Our next vehicle will come from Zimbrick. More