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Zimbrick at Fish Hatchery Road
Madison, WI
2,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,226 Reviews of Zimbrick at Fish Hatchery Road
February 03, 2020
Terrible experience, predatory staff, unethical behavior Please see below Google review, which will be shared in all social media platforms, my experience was that poor. Stay away, like miles away!!! Do n Please see below Google review, which will be shared in all social media platforms, my experience was that poor. Stay away, like miles away!!! Do not, I repeat DO NOT service your car here. What a terrible experience and generally off-putting interaction with technicians/mechanics. I recently purchased a vehicle, typically I would bring it in prior to buying, but I took a chance, I’m dangerous enough with cars, that I didn’t want to lose a great deal, plus the vehicle came with 45+ service records.The major one being it's had it's timing belt replaced recently. I dropped off my car in the morning, I get a call in the early afternoon and one of the 1st items I’m told “needs to be replaced,” is the timing belt, “doesn’t look like it’s ever been replaced and you are overdue.” That’s odd...there’s a sticker right inside the hood that lets me know it was done recently, and I have the invoice! Long story short, I express my disappointment in what I view as predatory tactics...ultimately, I get a call from Jeff? apologizing, for his team “missing” it, so...you were going to charge me $1500 to replace something I can get done somewhere else for half that, and now I’m supposed to trust the rest of your suggestions? It’s unethical, negligent, or plain deceitful. I was very upset (I'm spending money to be fleeced out of more), explained my grievance calmly, and was told they’d throw in the hour of labor to remove some rusty screws on my license plate I pointed out, and 4 screws to “make it right.” No sir, sorry, you can’t do maybe 5 minutes of work give me 4 free screws (maybe $1.50) and say let’s forget about just trying to swindle $1,500 from you and your family.Not to mention, am I supposed to trust any other item you note I "need." I did reach out to Tim Sonday, Manager, the following day to allow him to make it right (they still had my car). I don’t ask for things, I allow a business to make that call, but there is a reasonable expectation. I explained I knew the brakes were due, as you can feel that driving, but how can I trust your guys telling me my rotors need replacement too? Tim was easy to talk to, but what he offered, while I accepted as a point of safety, was extremely disappointing. $100 off the brake quote. The right thing would have been to do the work at cost. He also offered a comp realignment if I they did my tires...but now he’s up-selling me. Plus, I think my tires are in a bit better shape then they say, they do need to be replaced soon, but not “dangerous” to use as is. Gets worse...yes it did! I went to pick up my car and they let my battery drain!!! It was dead!!! They never showed me a test, just told me my battery was low, how am I supposed to believe you? Again though, safety issue, so just said put a new one in. I was in meetings all day today, had plans with my family for dinner, and I'm then instead waiting to get a battery replacement. A job I can do myself for half the cost. You also tried to charge me $80.00 for an air cabin filter, that’s a $5.00 part and 5 minute job!!! I'm alright with it's $25, I understand everyone needs to make a living, but $80.00 is insane. It’s been such a terrible experience, I almost think they drained my battery on purpose (sure hope not) the technician was likely pissed at me for calling his boss. The fact I’d even consider that let’s you know horrible of an experience this has been. Again, Tim did his best and he seems like a good guy, but he’s either not empowered enough to make things right, or he too dropped the ball on being fair and making things right. Longest post on this site ever, why? People work hard for their money, I have two small kids, both with college savings accounts, and you just tried to steal from them. Go somewhere else, over-priced and unethical. More
by fernando.e.escobar
Verified CustomerEmployees Worked With
John Bridgeman, Jeff Bauhs, Tim Sonday
February 03, 2020
Wonderful Service Jeff and Ali were wonderful in giving me quick, thoughtful, and courteous service. In addition to the much appreciated 24 hour repair service turnarou Jeff and Ali were wonderful in giving me quick, thoughtful, and courteous service. In addition to the much appreciated 24 hour repair service turnaround when I picked my car up it looked almost as clean and fresh as the day I bought it last May.Thanks and well done gentleman! More
by JOHNSHEEAN
Employees Worked With
Ali Zammer, Jeff Bauhs
February 03, 2020
Very easy to work with. Melissa was great to work with, both over the phone and in person. People have always been very friendly as well as helpful whenever I needed service. Melissa was great to work with, both over the phone and in person. People have always been very friendly as well as helpful whenever I needed service. More
by RPROHASKA
Employees Worked With
Mellissa Rupnow
February 03, 2020
Oil change, drive-in, no appointment My service light had come on very recently. Passing the dealership I stopped in hoping to make an appointment but they were able to make room for me r My service light had come on very recently. Passing the dealership I stopped in hoping to make an appointment but they were able to make room for me right away. Less than an hour later I was on my way, oil changed, back wiper replaced, exhaust system checked for rattles. The service center was friendly, competent, and sincerely helpful. They have always done a great job for me and it’s really appreciated. More
by SMALLAXE.KG
Employees Worked With
Jill Warren, Tom Strahota, Stephen Pelletier
February 03, 2020
Excellent Service I have been taking my vehicles in for service with Stephen Pelletier, John Bridgeman, and the rest of the Zimbrick service team for many years (since I have been taking my vehicles in for service with Stephen Pelletier, John Bridgeman, and the rest of the Zimbrick service team for many years (since about 2012). I have been very pleased with the honest, comprehensive, and quality of service I have received. I have always felt well informed and that a best-fit solution to my service needs were provided. In the very few instances I have every had a problem, it was dealt with promptly and fairly. This is the best dealer-service shop I have ever dealt with. More
by BRENT.SCHUSTER
Employees Worked With
John Barr, John Bridgeman, Kyle Thompson, Stephen Pelletier, Tim Sonday
February 02, 2020
regular maintenance This location is the most conveniently located to me, everyone is usually helpful and answers questions I might have. I have been coming to this locat This location is the most conveniently located to me, everyone is usually helpful and answers questions I might have. I have been coming to this location for years for service. More
by LKWALDER
Employees Worked With
Stephen Pelletier
February 02, 2020
GREAT EXPERIENCE .... But took longer then I expected. I know paper work is a ton. But took it took a little longer then I expected, so never had time to go through the electronic features completely. I I know paper work is a ton. But took it took a little longer then I expected, so never had time to go through the electronic features completely. I need to find a time, because they said they would have me come back and go over it. More
by suepwwldr2
Employees Worked With
Bill Bailey
February 01, 2020
I chose Zimbrick because I like their honest low prices, their dependability and their trust. My family has only bought from Zimbrick and I want that for my own family as well. their dependability and their trust. My family has only bought from Zimbrick and I want that for my own family as well. More
by nzanoya
Employees Worked With
Kyle Valerio, Anthony Saunders, Dave Moderow, Dave Moderow, Tyler Brummer
February 01, 2020
I felt comfortable confident I fully believe they gave me truthful and honest answers to my questions. I am very happy with my CRV. I will be inquiring about a rubber Matt that wa I fully believe they gave me truthful and honest answers to my questions. I am very happy with my CRV. I will be inquiring about a rubber Matt that was in the tailgate space that appears to have been taken out. other than that I am happy with my purchase. More
by deeann.adams
Employees Worked With
Fue Thao, Tyler Brummer
