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Crown Buick GMC
St. Petersburg, FL
3,710 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,710 Reviews of Crown Buick GMC
August 03, 2026
Jay has always been friendly and courteous. He is on time with my appointments for my car care . Tammy sells me all of my cars. She listens and cares He is on time with my appointments for my car care . Tammy sells me all of my cars. She listens and cares More
by Stobaeuscarl
Employees Worked With
Tammy Wagner, Jacquel Waller
July 23, 2026
My car died and was in need of a car, Hayley was so nice and made me feel like I was well taken care of care of and didn’t make me feel pressured. 10/10 service. and made me feel like I was well taken care of care of and didn’t make me feel pressured. 10/10 service. More
by fymite
Employees Worked With
Hayley Basilotto
October 29, 2025
My experience with Kim at Crown Buick GMC was fantastic. She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything c She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything clearly, and patiently answered all my questions. It was clear she genuinely cared about making sure I was well taken care of. If you’re looking for a service advisor who’s honest and really has your best interests in mind, Kim is definitely the person to see! More
by Trevor D
Employees Worked With
Kim Moore, Drew Oleson
August 27, 2025
Kim Mooore is the best Service Advisor that I have ever worked with. She is friendly, knowledgeable, professional, and goes above and beyond to make my experience great and painless. First Class, and I hig worked with. She is friendly, knowledgeable, professional, and goes above and beyond to make my experience great and painless. First Class, and I highly recommend you use her for all your service needs. More
by Jeff Meeks
Employees Worked With
Kim Moore
July 25, 2025
If this is too long- here’s the cliff notes: I’ve brought my car in twice the past 2 weeks for a total of 5 days and the basic request still not fixed. The most frustrating part though is the lack of commun my car in twice the past 2 weeks for a total of 5 days and the basic request still not fixed. The most frustrating part though is the lack of communication. During that 5 day period, I only received 1 phone call. I understand if there are delays or unforeseen problems, but why didn’t anyone contact me? My previous experiences here were good so that’s why I rated 3 stars. I brought my car in on a Weds morning for standard service, fix the chrome out on my back window, and address a recall. At the end of the day Weds, the service manager called and asked if they could keep the car 1 more day as they needed more time. That was fine by me and I appreciated their communication. Fast forward to Friday afternoon and I still didn’t hear anything about my car, so I went in to get it. Come to find out they did the standard maintenance but not the recall or tape fix. I was upset because not only was my car not done, it wasn’t done during the period they said it would, and didn’t communicate any of this back to me. Fast forward to the next week, I scheduled another appointment to address the 2 unfinished items. I drop it off at 7:30am on a Tuesday and my service manager promised it would be done that day. The end of the day comes and goes and don’t get any courtesy call letting me know the status of my car. Another day goes by and still no call. Finally, I call on day 3 to pick up my car and they say it’s ready. Heres the kicker- tape still wasn’t fixed and no one told me. I can understand if there’s a back order or delay in inventory, but why didn’t anyone tell me? More
by nlawver
Employees Worked With
Kim Moore
June 16, 2025
I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and o 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night…. All the way to Sarasota. I should’ve listened to my better instincts and avoided this dealership as it’s obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can. More
by Jared.geffon
Employees Worked With
Boris Cehic, Hector Nieves
February 24, 2025
Had a strange issue with my car over the weekend. John Grundon was the only one who could figure it out. Crown fixed my car quickly and explained everything in detail. Excellent service, as usual wit John Grundon was the only one who could figure it out. Crown fixed my car quickly and explained everything in detail. Excellent service, as usual with Crown. Thank you! More
by Val
Employees Worked With
John Grundon
December 19, 2024
The service advisor Jacquel Waller was very helpful and knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look for knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look forward to have him on my next visit. More
by chynadoll327
Employees Worked With
Jacquel Waller
July 18, 2024
When at the dealership for service, there is a case manager given for a line of clear communication. Kim Moore has been the best associate that has taken the time to work with me for service. I have manager given for a line of clear communication. Kim Moore has been the best associate that has taken the time to work with me for service. I have had my Karen moments due to previous distrust in my last dealership and being mismatched with another associate that was not the best match for me. This dealership and service department is a must check in with me for a new or used vehicle. The extended warranties' are the best investment that I have made from the dealership. It cost more on the top of the purchase price but they have more than paid for themselves in parts and loaners. More
by L. DeRemer
Employees Worked With
Kim Moore
