After going back and forth regarding my repairs of my vehicle, the service contract covered the repairs. I do recommend that IAutohaus works with the service contract company REDShield and work out all the issues they seem to face. Unable to reach customer service, very long approval times and rental car is not covered until the repairs have been approved. I ended up paying for a rental car for an entire week before they approved the work (however IAutohaus did cover for my deductible, thank you.)
The warrenty/ extended service contract should be a seamless process.
Thank you for working on getting this resolved.
"Great dealer, outstanding service"
What a great business! Our 2nd experience in 5 years resulted in another great deal and very fair pricing. Their service and attention to detail are outstanding throughout. This is the place for certified, performance and luxury vehicles at competitive pricing with in-house expertise to maintain your vehicle's long term value.
"WE FEEL LIKE WE WON THE LOTTERY FINDING iAUTOHAUS"
They are so helpful and customer service oriented, it made buying our pre-owned MB a pleasure. The business is upscale and spotless but also casual and comfortable. We were fortunate to work with Jeremy Dunaev...he is THE MAN, although we suspect you would get first class treatment from every employee. We had a gazillion questions and Jeremy was so knowledgeable and patiently answered them all. We messed up the loan process by forgetting we had our credit frozen so it took an extra day for us to iron that out.....our fault 100% Once the loan process was started it seemed like it only took about 30 minutes to complete. Jeremy is organized and efficient...so appreciated. A bonus for us is there is a service department so any future maintenance we will need, we already know we can trust them to do an excellent job for us. We recommend iAutohaus and are grateful to everyone who helped make this sale happen. Cliff and Sue Daniel