Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Had a wonderful experience dealing with Shorkey Chrysler, Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifica Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifically. I am 1 hr and 20 minutes away- and I’ll happily make this drive to work this team of people. My salesperson- Jeff Robinson took multiple calls, texts and chatted over a 3 week period, providing me with all the details and information I could ask for, when purchasing a used 2023 Grand Cherokee. They also offered me a very reasonable trade in on my old Jeep. We discussed some pricing and came to a very reasonable deal for both vehicles. So nice now a days to have a such an informed team, and prepared team. When I arrived we went over everything we discussed and the deal was one of the smoothest I’ve had in many years. Mike M. And Mike-(the used car manager) both also went above and beyond in this deal. I had the chance to personally chat with the service advisor who cared for my new Jeep since day 1 (prior to my ownership) He also went out of his way to chat with me even though their service dept. was busy during that time. Very cool to see an entire team across multiple departments work so seamlessly. You’ve earned a customer for life! More

The worst dealership I've ever dealt with first off they lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to spe lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to speak to a manager they said he wasn't there and would call me back never heard from him called again and still nothing definitely wouldn't recommend going to this place More

My go to dealership. Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also o Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also outstanding. These two are managers there. Jaret Kuhns and Jeff Robinson are great sales Consultants to work with. Pat and Jeff in service are awesome. Bought 11 cars in 11 years here. Some for me , wife and kids. Do your self a favor and go see them. Thanks again for everything and see you next time. More

An employee drove a customers car to the mall and left the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. Disappointing and disgusting. Entire place needs to be closed down. More

I bought a car from Jim Shorkey and it was a great experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a ca experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a car. More

Scott is a very good salesperson to work with, he understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it neede understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it needed to be! I will definitely be recommending him to anyone looking to purchase a vehicle. More

Jeff Is Outstanding As A Sales Consultant. Oliver And Myself Were Pleased With His Service. Oliver And Myself Were Pleased With His Service. More

11/01/2023 I am unfortunately leaving a very bad review of this dealership. I sold my Jeep to this dealership on September 1st, 2023. I arranged in advance the date and time to make the sale. Midway thro of this dealership. I sold my Jeep to this dealership on September 1st, 2023. I arranged in advance the date and time to make the sale. Midway through the paperwork, the rep told me they were unable to provide a check on that date, but would mail me the check for it. It is now November 1, 2023, and I have not received the money. I have called many times and been told various reasons why my "checks's not in the mail ". This is not what I expect from a supposedly reputable car dealership. And if anyone reading this can tell me what organization overseas dealerships( Better Business Bureau?), please let me know. That will be my next step. Absolutely reprehensible behavior. More

Service is garbage and bullxxxxters They are unable to keep timely promised schedules,for small repairs upto a complete powertrain repairs They have my vehicle for 2 months now and have failed to repair keep timely promised schedules,for small repairs upto a complete powertrain repairs They have my vehicle for 2 months now and have failed to repair it. Promises or callback have never be fullfilled. On a side note the sale team are top notch! They have bent backward try to fix the service dept. Mishaps! Fix you want dealership to purchase and service your beware service! It 1 star!! More

Jesse, Manager (did not get his last name) was easy to work with and made the buying process easy and quick. Jeff Robinson was my sales person and lacked experience. When I went to pick up my Grand Cherok work with and made the buying process easy and quick. Jeff Robinson was my sales person and lacked experience. When I went to pick up my Grand Cherokee it was parked off a way in the parking lot and the car was covered in black little specks all over the roof and the hood. Jeff explained it was parked under a tree and he didn’t notice how dirty it was. He then asked if I wanted it run thru the car wash. I’m not sure why that was even a question but he ran it thru the car wash and brought it back all wet thinking this was acceptable. My husband asked for the manager and unfortunately Jesse was off and Alfred Collymore, the assistant manager was behind the desk in the showroom. He told him it was the worst car delivery he had ever experienced and the car was filthy when Jeff knew we were coming to pick it up. Alfred was rude and arrogant stating I have no idea who you are, what you bought or who your salesman is. Instead of asking questions to help the situation he repeated several times he knew nothing about the situation. He never got up out of his seat to see the condition of the car or try to resolve the situation. Dan Philips, who was standing nearby and heard the conversation came over and said I will take care of this and have your car detailed right away. He came back and assured us he had 3 guys detailing the car and apologized for the wait. When the car came out it was clean and dry. Alfred never got out of his seat and should not be managing a car dealership with his attitude. Dan who is an inventory manager knew more about customer service than Alfred. So yes the delivery of my vehicle ruined the start of a good experience. I will not be returning to Jim Shorkey to purchase a vehicle. More