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O. C. Welch Ford
Hardeeville, SC
3,557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,557 Reviews of O. C. Welch Ford
September 17, 2026
Very pleased with my now third experience at O. C. Welch for service of my Lincoln Aviator. My first encounter in January was with Judith Baird who is the Service Manager for Lincoln who is very C. Welch for service of my Lincoln Aviator. My first encounter in January was with Judith Baird who is the Service Manager for Lincoln who is very professional and where I was pleasantly greeted and taken care of… Mike Kilik took care of me for my third visit, and he too is highly professional and proactive. Mike took care of servicing my Aviator by arranging for pickup of my vehicle from my home along with a loaner (and vice versa when my vehicle was ready). Service was done on time and I was updated throughout… I really appreciated that! O.C. Welch runs an efficient & smooth operation, which I truly value. Comparatively, having had a few Lincoln vehicles through other dealerships before relocating to Bluffton, the experience at O.C. Welch for service has been far better and above expectation… the best of all so far. More
by Derek J Keyes
Employees Worked With
Judith Baird, Gabriel Elias, Michael Kulik
September 16, 2026
I was looking for a new truck. Called the dealership and they had multiple options to choose from. Great service, friendly, made the process as simple as could be. Called the dealership and they had multiple options to choose from. Great service, friendly, made the process as simple as could be. More
by Hhigeoff
Employees Worked With
O. C. Welch III, Chris Black, Beth Lutz
September 14, 2026
My truck was diagnosed with a faulty switch when I was not able to open the lift gate. It went in for service on the 10th and returned to me 5 days later saying they weren’t able to replicate the problem not able to open the lift gate. It went in for service on the 10th and returned to me 5 days later saying they weren’t able to replicate the problem. Apparently the initial diagnosis wasn’t enough. What a waste of my time. Lincoln-never again. I’ll buy a Lexus. More
by christinamccarthy3
Employees Worked With
Judith Baird
September 14, 2026
Had a recall issue needing attention, which I had gotten a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great service, they sent a valet to pick up our vehicle and drop off a loaner. Later in the day, a got a call saying that they ran the program and our car required replacement parts that they did not have. Why was I told a solution was available ant then no solution was actually available. If you know some vehicles receiving the upgrade will require parts, why would you not have parts available before scheduling the appointment? Now, I will have to rebook an appointment when they receive parts - inconvenient. This is the third high end Lincoln we have purchased at OC Welch in the last 5 years, and with each we have had a similar issue. Love the vehicles, but the recall process sucks. At least I did not have to drive out to the dealership. Lastly, upon return there was a sheet saying that there was a full vehicle check, but today when I checked air pressure on my tires, they were all low by 3 pounds - again, this oversight is common when I have received service and it has to be the easiest flipping thing to check and correct if necessary. More
by Hayescn26
Employees Worked With
Tonya Conover
September 14, 2026
Pleasant surroundings, great waiting room experiences, and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. O. C. Welch Lincoln is a great example of that perfect combination! More
by DocEsch
Employees Worked With
Judith Baird, Tonya Conover
