Tomball Ford

Called Tomball Ford Service today to have the new recall done on my 2023 Ford f-150. Talked to a computer first and after scheduling the service was told by the computer I would get a call back. Did get t done on my 2023 Ford f-150. Talked to a computer first and after scheduling the service was told by the computer I would get a call back. Did get the call back from a woman at a call center and was told to log my truck into my home Wifi and fix it myself with a download. Questioning myself as to why I bought a Ford. I guess this Ford's new better idea - NO SERVICE. Will not buy another Ford at this rate. More

My family has bought at least 10 cars from this dealership. I’ve never been treated as poorly as I have this time around. I purchased a brand new vehicle in October 2025, since then it has been bac dealership. I’ve never been treated as poorly as I have this time around. I purchased a brand new vehicle in October 2025, since then it has been back in the shop twice. The first time my steering wheel locked up mid driving with my children in the car, I was told this was caused by a bad cooling fan. 6 weeks later my car was in the shop again due to the car not starting, 10+ error codes popping up on dash. Vehicle was towed to Tomball ford with 25 miles in the tank. When it arrived we were informed the car just needed gas. Apparently, their vehicles are not quality vehicles and not meant to run with low gas in them. I found this strange being that their vehicles on their lot all sit with 5-10 miles on them for long periods of time, yet my car sitting with 25 miles for less than 12 hours cause a range of issues. After speaking to several mechanics, getting 2nd, 3rd and 4th opinions it was determined this could not be the issue. Val (service adviser) was EXTREMELY condescending and disrespectful. He spent the majority of the time servicing our vehicle telling us we’re going to be responsible for payment, asked several times to be transferred to a different advisor and they would not do that despite his lack of communication and rude comments. Telling us that “we should be lucky ford is helping us” (we’re under warranty) and even have a recorded conversation of him telling us Ford was “nice enough” to help us. (Again paying customers) Insanely disrespectful staff and service team. Horrible service and apparently quality vehicles. Lack of knowledge from service department. Do not buy a vehicle here. More

The Mission: Professional Digital Shout-Out To: brandon@perryim.com Subject: ATTN: Brandon Perry & Brent Christiansen – Exceptional Service / A Veteran’s Tribute to Greg Wiggins Dear Brando brandon@perryim.com Subject: ATTN: Brandon Perry & Brent Christiansen – Exceptional Service / A Veteran’s Tribute to Greg Wiggins Dear Brandon and Mr. Christiansen, The Gold Standard: Elizabeth Schmolt From the very second my tires hit the service line, Elizabeth Schmolt was there. Most people in her position just see another job order, but Elizabethsaw a man who had been through the ringer. She recognized the frustration in my eyes before I even spoke a word. She didn’t just “process” my truck; she took ownership of my entire morning. Elizabeth was my shadow, guiding me through the service department, explaining the technical details, and personally walking me to the Parts Department. She made it her mission to hunt down every possible military discount and coupon to ensure I wasn’t facing any unnecessary financial hardship. You don’t find that kind of heart in a service lane very often. The Hat, The Handoff, and The Heart of the Parts Department I have to give a massive shout-out to the young lady at the right-hand computer in the Parts Department. I’m kicking myself for not getting her business card, because she was a powerhouse. She went on a total mission for me—digging through every military discount, every coupon, and every trick in the book to make sure I left there without a financial hole in my pocket. She treated this old man’s wallet like it was her own. I was so moved by her help that I reached into my truck and pulled out a bright pink and yellow Mickey Mouse hat. I’m cleaning out my closet and giving things to people who I think will remember the gesture 20 years from now. When I saw Elizabeth, I said, “Elizabeth, I want to give you this hat, but I feel bad because I already promised it to the girl in Parts and I can’t remember her name.” Now, most people would have just taken the hat for themselves and said thanks. But not Elizabeth. She didn’t hesitate for a second. She showed the kind of integrity you can’t buy. She looked at me and said, “No, Mr. Landry. I’ll take that hat and I’ll walk and hand-deliver it to her right now, because I know exactly who you’re talking about.” To the management at Tomball Ford: If you see that loud Mickey Mouse hat walking around your dealership today, you’ll know exactly why it’s there and why she’s wearing it. It’s a trophy for a job well done. You’ve got a team of people who actually look out for each other and for the customer. Don’t let them go. Jeffrey P Landry More

The purchase experience was excellent. David is very knowledgeable and patient. David got me driving the same day without any problems. I will do future business with Tomball Ford. Thank y David is very knowledgeable and patient. David got me driving the same day without any problems. I will do future business with Tomball Ford. Thank you! More

I had a very good experience with this dealer, they are on top everything, and my sales Grace is the best, explained everything detail to me, if I ever want to buy another car, I will be only looking for h on top everything, and my sales Grace is the best, explained everything detail to me, if I ever want to buy another car, I will be only looking for her. More

TBF is great bought 6 vehicles in the last 13 years have had a great experience everytime had a great experience everytime More

Second car we’ve bought at tomball ford. Grace was amazing and made everything so easy! Grace was amazing and made everything so easy! More

This experience was very helpful and management is very professional! The staff here is amazing and I would highly recommend this location! professional! The staff here is amazing and I would highly recommend this location! More

I had a great experience at this dealership from start to finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I w finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I was looking for, answered all my questions clearly, and made everything simple and stress-free. The pricing was fair and transparent, and I really appreciated how smooth the entire experience was. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a reliable and enjoyable car-buying experience. More

Same "bait & switch" tactic. When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no respons When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no responses, no replies. More