Outstanding Experience - Gautierbmwowner
I recently purchased a 2018 RDX and could not be more pleased with the experience. I chose the Acura after shopping several other comparable SUVs because checked all the boxes for the features I wanted. Patrick Norton was the salesperson that helped me through the entire process and was exceptionally helpful throughout the whole process (he even tracked down the exact SUV from another dealer for me!).
When i picked up my beautiful new SUV, Patrick took care of ensuring my RDX was set up with my preferences and walked me through everything before I drove off the lot. Drew was very helpful (and expeditious) in explaining all the financial aspects of the purchase. The Service Manager (George) even came out and introduced himself to me before I left.
Everyone I met and worked with at Joe Bullard was professional, courteous and extremely helpful. I highly recommend this dealership!
Terrible Experience - Wnr0001
Jerry Damson Acura are crooks and do not know what they are doing. The “financial manager” and the salesmen are clueless on what they are doing. We specifically told them on four different occasions that instead of using the money that was left from the trade in value to put as a down payment that we wanted it as a check sent to us. After the trade in layoff was made we were “suppose” to get a check. We called numerous times and they said they would be cutting us a check. The day we were suppose to get the check they “magically” decided that we never made this deal. They said it was our fault for not catching this before our first car payment even though we told them NUMEROUS times what we wanted. Due to their lack of communication we lost $3,000. Do not go here if you are looking for good customer service.
Worst experience from beginning to end! - Terrible Experience
From the time I bought my car until now I haven't had one decent person assisting me. The sale was littered with miscommunication and lies and cost me extra $ in the end. The service department is also difficult to work with and extremely rude. Good luck to you if you decide to go this route. I make sure my friends and family don't!