Grey experience all around - Gayton81
Every time I contact Brian Smalley with an appointment need no matter if it’s scheduled maintenance or just instantaneous, he has always greatfully assisted with the service. Mr. Smalley and the Century BMW service department and sales staff have always went above and beyond for any of our BMW related needs. Mr. Smalley is alway friendly and polite and treats my wife, my daughter, and myself as if we’re all part of his family. Highly recommend him and the dealership.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Volvo Sales Specialist
Excellent Customer Service - lexus
Laura Barnes went above and beyond to help my husband & I find the perfect car for our family! David was a huge help & so professional!
Total Satisfaction - Jobubba
I have purchased 3 Jaguars here and have experienced perfect satisfaction every time. Jerry Tucker is my salesman and is a superb gentleman, very knowledgeable and helpful as well as infinitely patient. Don Baker( service department)is almost obsessive-compulsive with his attention to detail when and if I have any problems. Randy Alexander (service manager)is always striving to make sure I am satisfied. They are all very courteous and treat me like I’m some sort of celebrity. I could not imagine them doing a better job.
Joseph Hastie, M.D.
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.