Good experience - Droy
Professional team. The experience was great overall. Josh was a very good salesman and the e tire team wanted my wife and I to walk away with a great experience.
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Excellent dealership - Gatorflora
Where to begin...Laura Barnes gave us the best buying experience we have ever had! From the test drive to answering numerous questions and her knowledge of the vehicle she did an outstanding job. We were so impressed by her poise the entire process professional and efficient. Thanks for an exceptional experience we have found our forever dealer and dealership! Thanks Laura!
F-Pace rattle - Joan
I can honestly say that dealing with Shane and Don has been a tremendous pleasure. They go out of their way to make sure I have a car to drive while working on or servicing my car. I have actually had an ongoing problem with a rattle in my car...yes it took several visits but they stayed with it until it was fixed. Most dealerships would not have reached out and researched until they found the problem and Don and Shane went the extra mile to make sure it was fixed the way it should be. Also I give credit to their manager for taking the time to ride with me so he could hear the rattle. Even though he couldn’t hear it he listened to the videos I made and trusted that I did have a ligitamate problem.
When I decide to trade in my car it will be at Jaguar in Huntsville!
Thank you Don & Shane and all the ones who worked on my car!
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.
Century BMW Jaguar Land Rover Volvo