Luxury Experience Purchasing our BMW - Smith
We went in with a specific used car in mind to test drive. Lucas Jolley was our salesperson and was very kind and knowledgeable of the car. Having never driven a BMW, there was technology I had never seen in a car. He spent most of the day showing us the myriad of buttons and nuances of our 535i. I failed to mention that this was the first car Lucas had sold at the dealership but he was extremely professional and personable. Century is truly the definition of a luxury car buying experience.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Excellent Customer Service - lexus
Laura Barnes went above and beyond to help my husband & I find the perfect car for our family! David was a huge help & so professional!
Great Service - BMan822
The car was returned at the promised time, and everyone I dealt with was friendly and accommodating at every step. The best dealer service experience I've had by far. Thanks!
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.
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