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I bought a car from Jaguar Gulf Coast in Alabama and I... - TripRider
I bought a car from Jaguar Gulf Coast in Alabama and I live in the Houston area. It has been one of most positive car buying experiences so far. No pressure, great people like Ben Payne (Sales) and David Menakar (Finance); both very responsive to any questions or concerns. I arranged the loan walking to get the mail and answered most other questions in just a few minutes while out in the yard. The biggest burden in the whole process was all the signature requirements, but that is the law and a modern car purchasing requirement. I highly recommend working with this team in person or remote as I did.
My jaguar was in a wreck in April which I dropped my car... - kkc2424
My jaguar was in a wreck in April which I dropped my car off forv3 weeks. I went to pick up my car now my windshield is a crack which wasn't there when I dropped my car off. It looks like something was dug into the chip causing the chip to run into a crack. I was told that it weather. Because now thry want to charge me $1400 for a windshield. As well as the repairs where halfway done. Disree was fantastic!! The rest were rude & talked down to me.
Excellent customer service and professionalism... - wandavereen454
Excellent customer service and professionalism demonstrated by my BMW Specialist, Tykeya. She is definitely an asset to BMW Team
The real time video of service rendered was top notched customer service
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.