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$250 Broken Promise - WellsK
Took my daughters 2013 BMW 328i in for service and was told BMW had abruptly discontinued the assist service on the vehicle. We were offered a $250 Visa Gift card as a goodwill concession from BMW. Card never arrived. Placed multiple phone calls to Century and was given a run around and eventually told to call BMW directly to see where the $250 card was. They knew nothing about it and said it was too late to do anything at that point. I contacted George Jones about it and his response was “Frankly, the majority of emails I receive from our customers are praising his team for taking good care of them” ”I sincerely apologize for the past experiences you described in your email”. But offered no resolution whatsoever regarding the $250 Visa Gift Card. Apparently Customer Satisfaction means absolutely NOTHING to George Jones of Century BMW of Huntsville, AL.
Excellent Experience - KK55
Our experience began with a phone call with Ben Payne of Land Rover Gulf Coast in Mobile. Being from Pensacola, we were concerned about working with a dealership in Mobile, but we were comfortable making a purchase due to the exceptional service provided by Ben. Having never been in a Range Rover, we had tons of questions, all of which Ben answered promptly and confidentially. Thank you Ben and Land Rover Gulf Coast. We love our new Rover!
Always the Best Service - Marc S
I can honestly say that the team at Jaguar treats me like family and I know that I am getting top-notch service for my E-Pace.Shane and Don are awesome!
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.