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Small Dealership Huge Service - tboy58
Researched Porsche’s for over 6 months. When I was ready to pull the trigger - I contacted 8 Porsche dealers. To my surprise all the Dealers has consistently good service in sales.
The first dealership I visited was Century in Huntsville. We visited unannounced and was warmly greeted and offered refreshments. Momentarily Brandon, the brand specialist, greeted us and accessed our desires. He kindly answered every question and took us on 2 test drives. He never pushed us for a decision or a timeline on purchasing. We also went to a closer Porsche Dealer and worked numbers but their huge corporate model adds fees, perma plate, phantom stamp which I didn’t want or request. When I asked to have them removed - I was told that they couldn’t be taken off- it was company policy. So we kindly exited.
We returned to Century and Brandon worked with us the next 6 weeks until we pulled the trigger on a 2019 Macan S.
The financing was seamless, without up-selling pressure.
Brandon was very thorough with the delivery process and we left totally pleased with our new Macan.
Century is a small Porsche dealership in terms of facilities and inventory compared to NASHVILLE or the Atlanta dealers. But Century is huge on service and making each customer feel valued!
Worth the 250 mile trip to Birmingham - Georgia Guy
I bought my 2015 Cayenne Hybrid new from Porsche Birmingham but now live in middle Georgia.. The nearest dealer is in Atlanta, over 120 miles away. Since I visit Birmingham about 12 times a year it was a no brainer to have the vehicle serviced there. Rodney explained to me what was included in the service and we discussed any additional services I may request. There isn't any problem with leaving the car with them as I have other transportation available while in Birmingham. The car servicing was performed in the anticipated time frame and the drive home was like being in a new car. My experiences with the sales and service folks is always a pleasant experience. Never an issue getting an appointment and all services are top notch. I even got a chance to chat and catch up with Steve Huett who keeps me up to date on all things Porsche.
Great place to buy a car. - FelipeC
Mr. Lin William's was a fantastic man to work with. He worked hard to help us get to a price that was right for us. He went above and beyond to make sure we were 100% satisfied with our purchase. I will now be going here to service both of our vehicles. Thank you Mr. Williams.
Crickets - GOV
I recently purchased a pre owned 2014 911 Carrera. The sales experience was straight forward a mostly hassle free. That all said the vehicle still has 4 months on the original warranty. Two weeks after acquiring the car, one of the running lights went out and the plastic cover departed the vehicle. I called the service manager, left a message and he called me back- so far, no worries. Subsequently, I received and email and I replied with pictures and description of the issue. It’s been a week and not any communication from the dealership. I’m just one customer but the interaction was not very impressive .