Worth the 250 mile trip to Birmingham - Georgia Guy
I bought my 2015 Cayenne Hybrid new from Porsche Birmingham but now live in middle Georgia.. The nearest dealer is in Atlanta, over 120 miles away. Since I visit Birmingham about 12 times a year it was a no brainer to have the vehicle serviced there. Rodney explained to me what was included in the service and we discussed any additional services I may request. There isn't any problem with leaving the car with them as I have other transportation available while in Birmingham. The car servicing was performed in the anticipated time frame and the drive home was like being in a new car. My experiences with the sales and service folks is always a pleasant experience. Never an issue getting an appointment and all services are top notch. I even got a chance to chat and catch up with Steve Huett who keeps me up to date on all things Porsche.
Horrible service - VP
I have been taking my car to Jack Ingram Porsche for 4 years and every time it’s over 2-3 months to get my car back! Currently almost 5 months!! The wrecker dropped my car off there 6/18/18 and it is still there 11/01/18!!! They never return phone calls, ask for management they never call, ask for higher meaning David Ingram...same he Never calls!! They say one thing is wrong order the part takes 3 plus weeks, then say it’s something else wrong not what they thought! When this is over I will NEVER get a car from them nor use there service department it’s Horrible!!!! Last summer I also called Robbie Poole several times and left voicemails wanting to trade my car...NEVER a Call back!!!
Competent service, car pilfered. - wartuna
Annual service performed well. Item of value missing when the car was picked up. If you use this dealer, be sure to remove anything of value.
Actung! Vee haff vays off making you pay... - Butchbutch
Prosche manuals say doing your service work at non-Porsche service shops is acceptable for warranty purposes, with proof. One can get an oil change with Mobil 0W40 and a proper filter for $128.00 at Express Lube, or can DIYS for about $75.00, which would cost about $350.00 at Porsche of Huntsville: the kicker is, Porsche of Huntsville, unless they do their absurdly expensive oil change, refuses to reset the reminder message, so it pops up with each engine start. So, the customer in effect pays $225.00 to reset the reminder. This arrogant mistreatment of the customer, which they claim is Corporate policy, is outrageous. My advice, shop for another marque and/or use another dealership.