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It was quick, thorough and professional! I used the night... - Cynthia Baker
It was quick, thorough and professional! I used the night drop for an early 7am appt the next day.
Top Reviewed Service Specialists At This Dealership
They did such a good job on my car! They called multiple... - Summer13
They did such a good job on my car! They called multiple times with updates on the status of my car. Everyone there is so nice and helpful!
Once again, wonderful service from Landers McLarty DCJR.... - Chris2018
Once again, wonderful service from Landers McLarty DCJR. Took my Ram in for service today and as per usual I was treated wonderful. Between the sales and service staff, this is the only dealership I will use. Thank you again Hannah and Ron.
Service Lane Manager
The best thing about Stokes for me is the addition of... - JuJuH
The best thing about Stokes for me is the addition of Mark McKee! Mark was patient with all of my questions and went above and beyond in helping me with my car buying needs. If you want it done right, go see Mark McKee!
I have purchased 7 trucks from this dealership over the... - kmaxwell
I have purchased 7 trucks from this dealership over the past 14 years. Hands down they earn my business every single time. I try to give folks in my local area a shot at my business, but Lori at Jacky Jones just beats them every time. My purchases are alway easy and quick. Mike Brown in the finance Dept is too knotxh!!the service Dept will take great care of you too.
I'm from out of state, I needed a oil change in my heavy... - tu.ia.alt
I'm from out of state, I needed a oil change in my heavy duty F-250 diesel. I called for a appointment, they got me in fast.
The work was completed fast, they ask questions form my likes. The service was completed at a fair price.
If I'm ever back in this area I'll defiantly use Peach Motors.
Brian in the service dept. is on point. I had a great... - radioman128
Brian in the service dept. is on point. I had a great experience when I brought my truck to get it serviced. He answered all my questions that I had and was very polite and respectful.
This is without a doubt the worst experience that I have... - zills7
This is without a doubt the worst experience that I have had with a dealerships service department. This is going to be a long review, because I want to make sure that I capture all of what was wrong with this experience.
My 2017 Ram 3500 Tradesman (Cab and Chassis), failed a DOT inspection due to the emergency brake being inoperable. The brakes were also squealing, so I asked them to check and if they needed to be replaced to go ahead and replace them. This was on a Tuesday morning (25 May 2021), I was told there was only one vehicle ahead of me, and I explained the urgency of needing the vehicle back as soon as possible. I was informed that they understood my situation and would do everything they could to accommodate.
THE GREENWAY EXPERIENCE:
Later that day I was told that the most likely problem was the emergency brake cables (this was a guess, based on information that I gave them from the DOT inspector), 3 of which needed to be replaced. Also, my truck needed a serpentine belt, oil change, rotors, and brake pads. All of the parts would be in by Thursday (27 May 2021) except the emergency brake cables, which would be a week. Since I was not doing anything, but waiting for my truck to be done, I offered to search for the cables. I asked for the list of part numbers needed and they “obliged”. I was handed the list of parts, which was almost immediately taken from me by the mechanic and handed to their parts department. That was the last I saw of that list. So, I went to AutoZone, told them the make and model of the truck and the requested parts, had them the next day, dropped them off at the dealership and continued to wait.
While I waited I noticed a 2021 Dodge Tradesman on the lot talked to a salesman, got approved, and told them when my truck in their service department was complete we could make a deal on the 2021 Tradesman. For the record I had no negative experience with the sales team. I checked on my truck one more time before leaving for the day, and noticed absolutely no work being performed. So, I left, disappointed, but still slightly hopeful that it would all come together. I called Thursday morning (27 May 2021), and was told they would have my vehicle ready that afternoon. I show up around 2 PM, and notice there has been very little progress. I ask what is going on and was informed that the ONE truck mechanic they have is on other projects, (keep in mind the only reason I settled on Greenway is because I was told there was only one vehicle ahead of me).
Thursday ends up being a bust, vehicle was not completed, but I was given Friday morning as the new completion date. So, Friday 28 May 2021), I get a call at 9 AM telling me that the cables I dropped off are the wrong parts. Almost a whole 48 hours after dropping them off, they finally put eyes on them to discover they are wrong. So now I’m pretty angry, I asked why they didn’t discover this issue 2 days ago, and was informed on their view of the order a truck goes back together, and how it was my fault for getting the wrong parts. I can accept my share of the blame however, I did ask for a list with part numbers which was given to me and quickly taken away. I then requested to have my vehicle put back together so I can go to a shop in Haleyville, who were confident that they could resolve the parking brake issue quickly. This is at 10 AM, so there was plenty of time for me to get to Haleyville and MAYBE have my truck operational the same day.
Upon telling them to reassemble my truck so I could go, I was then asked if I still wanted the serpentine belt changed. This came as quite a shock, since the truck had been there for 3 days already. Three days at Greenway and they still had not changed the Serpentine belt. Since they already had the old one off (they took it off on Tuesday 25 May 2021), I had little choice but to allow them to put the new one on, I was informed it would only take 45 minutes. I left to kill some time, came back an hour later to be told they had the wrong belt and the right belt was on the way. No phone call, they just waited for me to come back to inform me of this. I finally got a little rude with the service rep (Greg), who proceeded to put the blame on me for not knowing the order in which a truck is worked on, for bringing the wrong parts, and informed on the other trucks they have been neglecting to work on mine, (Again there was only one ahead of me, and they could have checked the parts when I brought them in 2 days earlier).
So, now it’s Friday afternoon, third promised deadline broken, and the belt is on my truck. Ready to pay and leave, I was then asked if I still wanted them to do the oil change….. The oil change that was brought up Tuesday had still not been done. Also, while changing the belt they noticed the idler arm was loose and they could replace it the same day, with no additional labor cost, but the part would be $250.00. I said, “No, give me my truck so I can leave.” They told me they would not be responsible for the belt if I didn’t change the idler pulley. At this point it was 4 PM on Friday and I had no hope of getting to the shop in Haleyville before they closed. I said “I just want my truck back”. I paid and left.
It cost me over $2700 for them not to fix the original problem and waste 3.5 days of my life. Essentially they replaced the rotors, brakes, and serpentine belt for $2700.00. They did knock off a whole $250.00 for my inconvenience. I do ask anyone who goes to a dealership service department to check with AutoZone or any other parts place before agreeing to the service department price. The $300.00 brake caliper they charged me for is $80.00 at AutoZone. The $250.00 Idler arm was $90.00 at AutoZone. I did ask them why there was such a huge difference in price for the caliper, but they deflected and tried to change the subject.
The shop in Haleyville discovered that nothing was wrong with the brake cables. The problem was that whoever put the parking brake shoes in previously, put them in backwards. This is something that Greenway could have discovered if they would have taken the time to LOOK and not guess. So for the shop at (6729 County Hwy 34, Haleyville, Al) to change the brake pads and change the idler arm, it took 4 hours and $364.00. $49.00 brake shoes and a $90.00 idler arm. Also, while working on my truck, they noticed that the gear oil in the differential was very low, this fluid leaks out when the rear components of a dually are taken apart to change the rotors and brakes. Greenway did not replenish the oil when they took my truck apart. This could have been very catastrophic.
Greenway ordered the 3 brake cables they thought were needed (with my permission), $160.00 that “should” be in this week. So now I have to figure out how to get my money back for unnecessary parts Greenway insisted on ordering without taking the time to discover the real problem with the parking brake (I live in El Paso, TX). If I would have allowed the truck to stay at Greenway I would have waited another week for parts for them to discover that the cables were not the issue, and would have waited longer and been charged more for them to take the wheels back off and MAYBE, FINALLY see what the real issue was. I feel like I was robbed by an incompetent service department, definitely overcharged for parts, and more than likely overcharged for subpar mechanic work.
As stated earlier, this was the absolute worst experience I have had with any mechanic shop. I recommend shutting this place down and implementing some training to the employees on how to diagnose a problem and customer service. The sales team are alright, but after the experience in the service department I decided not to buy the 2021 Tradesman. It is a nice truck, but the service department ruined any chance of getting my business or the business of anyone I talk to. I do live in El Paso, but originally from Russellville. I lease my 2017 Tradesman as a hotshot truck, so not only did Greenway severely overcharge me for their incompetence, they prevented me from making $4000.00 for the 5 days my truck was down.
We were traveling in the Gulf Shores area, staying at... - Fred
We were traveling in the Gulf Shores area, staying at Gulf State Park when my husband was concerned about the transmission of our Ram 1500. He called Gulf Chrysler and was able to make an appointment for the truck to be checked out. They shuttled us between the dealership and the campground and we’re timely and professional in our communication with them. They checked out the transmission and we’re able to assure us that all was fine. It’s so worrisome when on the road to have vehicle issues and we are appreciative of the fine service we received at Gulf Chrysler.
Have been pleased with the service of my vehicle at this... - L
Have been pleased with the service of my vehicle at this dealership. From sale to service it has been a wonderful experience having my vehicle serviced.
Did a walk in to Opelika Ford this past Saturday for oil... - wmtatbj
Did a walk in to Opelika Ford this past Saturday for oil change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely manner ,completely satisfied.
Please don’t take your vehicle here for repairs, I took... - Angelalarnold30
Please don’t take your vehicle here for repairs, I took my moms car here and they charge us too much money for a repair that they claimed they fixed but didn’t. They are a scam and the service manager is rude and have no customer service. They need to be out of business ASAP, Scammers!!! Please don’t go here I wish they had a Zero star I would have put that instead of 1...
Sent my Chrysler Pacifica limited van in to have new... - Bsears6943
Sent my Chrysler Pacifica limited van in to have new radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van back today to wait another 2 to 3 days for correct part to arrive. I wish I could add pictures of how they delivered it back to me. It was filthy. It had oil stains all over the overhead ceiling on the drivers side. I called and told them to come back immediately and pick up my van and take it back and clean my van up to the condition it was in when they got it. So now I have no transportation because they said they had no loaners. I have to wait now until they can fix plus clean my van back up.
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
Refuses to fix their poor work. - dasleepmastr
Made an "appointment". 2 weeks later they get around to looking at it, claimed more damage than was present and refused to fix something they've already been paid to fix once by Chrysler. Won't answer phones or return calls in a timely manner. Avoid at all costs.
Excellent and honest service. They fixed what another... - Dee Ann Emery
Excellent and honest service. They fixed what another Jeep dealership messed up. I appreciate their kindness and honesty. Now my daughters Jeep is driving like it did when we bought it. Thanks so much service team.
After navigating for a moments it was obvious you had no... - nuwwine4u
After navigating for a moments it was obvious you had no information on your staff.
I believe you do yourself a grave disservice by not having pictures of your mgmt & sales staff.
I know several salespeople from this region, yet I have lost touch with them.
IF they were employed with you and I was cognizant of that...I may possibly purchase from them.
Not a total stranger---relationship buyer I am.
Slow service and they don't seem to care - RICHARD R.
Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). But no explanation and no apology. They don't seem to keep track of customers, and how long they have been there. Don't seem to care. Apparently our time isn't important to them.
Hendrick Chrysler Dodge Jeep RAM Hoover
Mitchell Chrysler Dodge Jeep Ram