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Excellent customer service - Paula
I have own Fords since about 2002. I have loved all of my vehicles (all Explorers) of one type of another. The customer service has always been great I have nothing bad to say about them.
Patient and Understanding - MadMaxene
Having to replace my 2016 Ford Fusion because it was totaled out in a traffic accident. Bill (floor sales) and Justin (Internet sales) were very understanding about the traumatic event and patient with my emotional status about "Marilynn" being a total loss. The best part was they understood the major decision in choosing a new, reliable replacement. I have dealt with Kendall (formerly Nye ford) in Wasilla since I had my college car. There has always been a very respectful, informative, and very comfortable experience at Kendall in Wasilla. There is no pressure in having to make a sale and they allowed me to take time in my decision. I am now a very happy owner of a 2019 Ford Fusion "Maxene".
Great buying experience - Akhunter
No pressure sale, I was set on buying a Chevy and stopped between AK Sales and South Anchorage Chevy just to have a look. Matthew knew his trucks and gave me the finer points of each rig, when I went and researched in fact the F150 fit my needs better. Matthew put together a package and made me an offer I couldn't refuse. Pretty darned pleased, Thanks Matthew!
Have purchased other vehicles from Kendall Toyota and Lexus but this is a first at the Ford shop, it is WAY different from Cal's no pressure, no salesman crawling all over you just I'm here when your ready and then he was prepared.