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Checked all the boxes - Shirley
Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done better job on giving me quote for future work it was buried in current work papers and even when I asked for breakdown of cost of brakes, drums,rotors, calipers parts etc it was not forth coming so I could comparison shop.They did a good job and I have recommend to others for oil changes.
Top Reviewed Service Specialists At This Dealership
The staff of lithia was fantastic. They went above and... - webbauctionak
The staff of lithia was fantastic. They went above and beyond making my truck was in and out. Can’t tell there was a dent at all!
After some initial frustration concerning service, Mark... - Jorge
After some initial frustration concerning service, Mark Fowler at the service department reached out and fixed the issue quickly. He was very attentive and ensured we could reach a prompt and good resolution. The staff at Lithia has since reached out and ensured I know they stood behind their product.
DO NOT GO HERE! I live on the Kenai peninsula and drove... - Kenai Peninsula
DO NOT GO HERE! I live on the Kenai peninsula and drove up to shop for a vehicle a couple of months ago. I told them when I was looking that this would be for work purposes because I do a lot of driving all over. I also told them we (my PREGNANT girlfriend and me) needed something safe to drive. And I told them we needed 4 wheel drive. They showed me the CarFax, driving history and the inspection that THEY performed on this truck. Everything looked fine. They showed me that there has been no damage or issues with the truck and the inspection went great. I bought it and drove home. So this past week, driving down the road, my truck lost control. We almost hit another vehicle in the other lane. Something fell off the bottom of the truck. I went out and picked up the part. I had to get a tow to get the car to a repair shop. ($95 dollars). I had to miss a day of work right before the holidays. I handed that part to the mechanic. He told me that whoever performed this inspection did NOT do their job properly and put me and my 5 month pregnant girlfriend at terrible risk. The part that i handed him was in perfect condition. The bolts on the CV axle we’re not tightened!!!!! They allowed me and my pregnant girlfriend to drive 150 miles in a truck that wasn’t safe and could of caused a huge accident! And they didn’t feel bad at all... all they had to say was “since it’s the holidays we’ll pay half the bill for repair.” I was on the phone with the the salesman Jerry multiple times that day asking him who did the inspection and he kept saying they would handle it and want me to get back on the road and my truck fix. Come to find out, they wouldn’t cover the tow truck, only half the repair and I missed out on my overtime day right before the holidays because of their lack of effort and low quality work. A poor inspection, a group of individuals who don’t hold themselves accountable on their mess up and clearly have NO ISSUE PUTTING THEIR CUSTOMERS AND CUSTOMERS FAMILIES AT RISK! I would highly recommend NOT to go there. They all lied to me. On top of all this, I’ve also been trying to get my new plates and warranty card. I’ve called Jerry multiple times. He told me he would call me back with information and never did. This is a very unreliable company with HORRIBLE customer service.
Excellent service! Service consultants take care of... - Joshpetersen
Excellent service! Service consultants take care of business promptly. Waiting areas are comfortable and coffee bar is perfect. I used the shuttle service; the driver was friendly and the vehicle was clean. Overall, I had a great experience.
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