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Best experience in years for me and Drew Bray went over... - jurias
Best experience in years for me and Drew Bray went over and beyond. He was very informative in describing the repairs needed but with no pressures.
Not impressed. Just bought a brand new MINI had an issue-... - Kabrandall
Not impressed. Just bought a brand new MINI had an issue- left Ryan a message and he just never returned my call. Seems like lack of service runs in sales and service with management.
I would leave negative stars if I could. I brought my... - mtbdavid2
I would leave negative stars if I could. I brought my mini in to Scottsdale mini in March for factory recall thermostat which was leaking. I requested they replace the crossover water pipe when they did the thermostat. I got the car back and they stated the crossover pipe did not need to be replaced. The crossover pipe completely disintegrated at one end and was cracked at the other within 3 months of which they wanted to charge me $2200 to replace the water pump and crossover pipe. They put in a new thermostat mated to a cracked water pipe. Complete incompetence! I had a discussion with the service manager and technician and they said they do not replace parts that are not broken even if I ask for it yet they replaced a water pump pulley that was not broken. They are crooks and incompetent. I replaced the crossover pipe myself saving $2200 and knowing the job would be done correctly. I would sell my mini before bringing it back to Scottsdale Mini.