Excellent car buying experience. - Abe
I liked everyone that I worked with. Everyone very professional. I usually dread the whole car buying experience but Alexander Ford was amazingly pretty relaxed and I never felt pressured.
Taking care of my Thunderbird - FBird
Babbitt has always performed service on this vehicle. I keep coming back because of the exceptional that I receive. They are courteous and bend over backwards to get things done RIGHT. Tim, in service, is the best and is my go-to guy.
MKX transmission slipping - Tambo
My wife and I noted that our 2016 Lincoln MKX Reserve transmission was slipping on a few different occations and my wife got to the point she would not drive the car fearing it would break down and she would be stranded somewhere. The first problem I had with scheduling service with this dealership was they initially stated they would not be able to get me a loaner for a few days, then after I told them i would go to another dealership, I got a call back stating they would have a loaner the next day when I could bring the car in for service. I purchased a lincoln because i was told i would get a loaner if the car had to be held over night for work. I had owned Cadillacs in the past and would always get a loaner if they needed to hold the car overnight even if they had to go to a leasing company to get me one. One of the benefits of owning a top of the line car.
I took the car in for service and was told it could take a day or long for a response. I did get a response the next day from this dealership and they stated their Transmission mechanic could find nothing wrong with the transmission. I asked if they pulled the transmission to check it and was told no, I initially told them that my wife and I smelled burning fluid when we pulled it into our garage after the last time it was slipping, but this dealership stated they would not pull the transmission to find out what was wrong with it. I asked are we supposed to get stranded somewhere before they will check the transmission for problems and was told yes because they could not find anything wrong with it. If this was just an isolated case, I would not have thought anything of it, but my wife and i felt the transmission lurch and not engage on several occasions, but this dealership made us feel like it was all our imagination. I would not recommend this dealership for any type of service. The Advisor we had was John Marino who in our opinion was not very helpful with this situation and did not seem to care about our business.
I have attempted to reach out to the Lincoln Concierge services, but they were not available probably due Storm Irma. I will file a complaint with Lincoln next week on this situation.
Buyer Beware with this dealership. I would think a Lincoln dealership would stand behind their product, but this one does not. We recommend finding another dealership or another product other than a Lincoln
The worst customer service - Disgruntled
There are about a million reasons why I would not go back to Mcspaden. Their customer service sucks, they are manipulative they do not get the work done when they say they will and order exspensive parts and fix it before you can give them the okay or no. I will never take another truck there ever again. If there was a negative number out of 5 stars I would give it to them. Save the time headache and money and take it elsewhere.
We dropped in to test drive a Fusion Hybrid but did not... - leoret
We dropped in to test drive a Fusion Hybrid but did not like that style so Mike steered us to a C-MaX Hybred which we had not researched. We did some quick research on our iphones and concluded that this might be a good alternative. We had already tested the Toyota Prius. While Mike brought up a new C-Max for us to drive he let us look over a pre-owned 2013 C-Max SEL with 2118 miles on it. After driving the new C-Max we were very impressed with the power and handling and the fit and finish. Mike left us alone while we conferred and we decided to make a cash (what we thought was low) take-it-or-leave-it offer directly to the Sales Manager Tommy. To our surprise he accepted and we drove away a few hours and lots of paper work later.
Most importantly, we love this car! It is a luxury car in every aspect. The number of safety features is nothing short of amazing. It is quiet and rides like a big car. We are still getting used to the hybred aspect of the quiet driving especially while stopped. But with only 2500 miles on it we are getting 40+ MPG. It is a pleasure to fill the 13 gallon gas tank.
Took Ford Truck to the Steve Coury Ford Service Center... - sindaz7
Took Ford Truck to the Steve Coury Ford Service Center for an issue with power loss going uphill only - truck ran absolutley great except for a small power loss going uphill. Brought truck in at 8:30 am on the 12th at approximately 3:30 pm in the afternoon I was called and told that we had serious issues with our truck and it was going to cost a lot of money to fix. I was told that both catalytic converters were completely shot and needed to be replaced , that there was low compression on cylinder 5 and the truck most likely had a bent rod. I inquired about how they know it has a bent rod and told they would have to tear the engine down to figure it all out for sure . I asked for some quotes about just replacing the catalytic converters and was told a few thousand dollars but that they would shop around for some off market catalytic converters and call me back tomorrow - by 4:30 the next day I had not heard back from the service department and so I called and was told that the man (Mark) whom was helping me was out because his daughter was sick . I proceeded to go to dealership the next morning at 9 am and was greeted by the manager - Billy (female) whom I asked to get my truck at which point she said they needed to put it back together and it would be ready soon and went over again what we should have done - then brought us back to the mechanic who proceeded to tell us we would need to replaced engine at around 6,000.00 or more not to mention another 2,000 for catalytic converter replacements at which point we argued with him over how it could be bent rod and could it not just be the catalytic converter causing the issues (we had done extensive research and knew it could ) he said no that there was severe engine issues and it would not just work, we also asked how spark plugs looked and he said they were perfect - that they had just replaced them 40,000 ,miles ago - which we knew of course - we left the dealership with our truck and it was running soo badly we had to literally stop it at another mechanic and barely made it. NOW I called immediately and said what happened to my truck , I brought it to you running fine except for uphill and now it is stalling , front end shaking and jumping to the point of barely driving - the manager then said I will have the mechanic call you - he did and said oh its probably the cylinder 5 issue and when I said no way this was not the way we brought it in he was very rude and said well I don't know and when I said I was going to speak to managment he said whatever and hung up.
the mechanic that we ended up at called me within hours that day and stated that they actually tore everything down and could find no low compression on cylinder 5 or any others for that matter - actually did all compression test and checked everything on truck - literally a laundry list and that only the left catalytic converter was bad - the right one was perfect. The next morning he called me with a quote to replace catalytic converter , spark plugs as they were very worn (but Ford said they were great- I have pictures and my spark plugs they were not great), and clean the fuel injection system - $1900.00(a screaming deal considering they also did hours upon hours of diagnostic work to make sure nothing else wrong.
the next morning we picked up our truck to find it running absolutely amazing - no bent rods, no engine replacement , no 2 catalytic converter replacement - IT IS RUNNING BETTER THAN IT HAS SINCE FORD LAST DID A TUNE UP!
I called Ford - spoke with manager - BIlly again and she was very defensive and could not figure out how there was soo much of a difference and why we were told all of these lies---- IN SHORT STEVE COURY FORD SERVICE CENTER IS A SCAM AND WILL LIE AND CHEAT YOU AND BREAK YOUR VEHICLE - I HAVE ALL OF THE PROOF IN THE WORLD AND WILL NOT STOP JUST TO MAKE SURE THEY DON'T SCREW EVERYONE ELSE WHO BRINGS THERE VEHICLE IN .
DO NOT TRUST ANYTHING THEY TELL YOU - GET A SECOND OPINION !!!!!
still no response from Billy the service department manager or anyone and truck is still running great after slight repairs as listed above