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I just had the absolute WORST experience with Colton... - SheilaSantos
I just had the absolute WORST experience with Colton Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and THEN told me it was a leak in an axle and it would take them about 2 hours to fix if I wanted it done.He said my warranty would cover $800 of it and I would hAve to end up paying about $200. I wasn’t able to get it done yesterday so I scheduled an appointment for today at 10 am to get it done. They had given me a timeframe of 2 hours. It is now 2:48in the afternoon and I am still here no updates or ANYTHING. Hunter Means comes out to update someone else about their car and doesn’t even acknowledge I’m sitting there. So I ask him how everything is going with my truck. He tells me he will go check and let me know. After waiting 30 min, I finally go and check on what’s Going on and he said he was finishing up the paperwork. He’s gonna tell me I have to pay $365.00 out of pocket! Idk what changed from yesterday but if it’s such a drastic change in price, they should have at LEAST given me an update or options or SOMETHING. Then I got to talk to Alexis Brown and she helped straighten everything out. I’m so happy she was there to help us with a very stressful situation
Top Reviewed Service Specialists At This Dealership
363 dollars for a hour of labor was excessive! I don’t... - Anthony Criswell
363 dollars for a hour of labor was excessive! I don’t think my labor should cost more than the parts if it only took a hour to fix. I don’t think anyone there makes over 30 dollars a hour? Even with being charged fees for the facility and equipment I still can’t imagine labor to come out to that price. I would love a explanation really...
All of the service advisors are top notch! Very helpful... - G_hodge
All of the service advisors are top notch! Very helpful and knowledgeable! Super fast service-I will recommend to everyone I know.
Thank you for a perfect experience!!!!!!
Always quality work. Everyone is always friendly from the... - Davidsnyder
Always quality work. Everyone is always friendly from the sales floor to the service department. Service department is outstanding and this is one of the main reasons for company vehicles and also for my own personal vehicle.
Awesome service - shannonleeshearer24
I always get the best service from Paul and Shane! They go above and beyond everytime I am there. they take me to work and drop me off, come pick me up- whatever I need!
They went above and beyond to make sure I was comfortable... - Tooter5
They went above and beyond to make sure I was comfortable and taken care of. Offering a ride both home and back again after service was performed so I wouldn’t have to wait in the waiting room for an extended period of time!
Highly recommend Superior Auto!
Really Great People. Purchased our 2015 GMC Acadia new... - Tommy Smith
Really Great People. Purchased our 2015 GMC Acadia new from ORR. From the time of sale to current now 5 years later, The Service is beyond excellence. Thanks you all, especially Mr. Derek Rice for helping us.
Sales and service are fantastic! We highly recommend... - JayandMargie
Sales and service are fantastic! We highly recommend Cadillac of Bentonville for both. We bought our escalade from Steve and had a problem with the Que screen right away. They took care of the problem quickly with great service. Great staff.
Good afternoon McLARTY Nissan dealership. I have recently... - mac25490
Good afternoon McLARTY Nissan dealership. I have recently had my 2015 Nissan Versa serviced at your service center. I scheduled a appointment with my service advisor Jordan Camp. Upon my arrival on Saturday April 11 I was greeted by Jordan. He explained to me in detail what services were going to performed on my vehicle. Jordan was very knowledgeable about all services that were going to take place that morning on my vehicle. Just want to give Jordan a high five for his excellent service and his job knowledge as a service advisor. Sincerely Michael Cox.
Took my truck in and sadly got it back worse off than... - rjwhite
Took my truck in and sadly got it back worse off than when they got it. Lack of info from them, the cause. They rendered all my tire sensors useless because of one, but failed to inform me this would happen. Out $150 charge and in worse shape than when I went in.
Purchased a new Acadia from them. Count on good sales... - RMBFayetteville
Purchased a new Acadia from them. Count on good sales service but after that count on just being another number. Getting a car serviced will be on their schedule. Don't bother leaving a message. I would highly recommend looking elsewhere.
I took my car to be have the starter replaced, instead of... - joiner
I took my car to be have the starter replaced, instead of replacing the starter they replaced the brake booster. They called and told me it was ready to be picked up and they took my payment of $233 and when they went to bring the car around to me it would not start. They kept the car and ordered a starter and installed it, he called to let me know it was ready and stated "while replacing your starter we saw your catalytic convertor was damaged and we already contacted your warranty company to see if they would cover it and they said it is not covered, so if you want us to fix it it will run around $826." I said no we can't afford that right now. I believe they damaged it to get more money because they always find another issue that is wrong with the vehicle that is not on the warranty so they can get more money. Our warranty allows us to only pay a $100 deductible. So I go pick up the car after the starter was installed and drive off the lot to go get my kids from school and on our way home the car stop running completely in the middle of a 4 way stop sign and almost causes me to be hit from behind. This was 20 minutes after I left the lot! Mechanic fraud is being committed at this location!
HIGHLY DO NOT RECOMMEND BUYING VEHICLE FROM THIS... - kaykay
HIGHLY DO NOT RECOMMEND BUYING VEHICLE FROM THIS DEALERSHIP! They have really good deals but the worse in customer service!!! I've always been given a loaner while my vehicle is in for service at any dealership I ever bought a vehicle from but not this place. The oil change turn around time is ridiculous (3 hours). If I could do it all over I'd spend the extra money to go else where. Plus the salesperson you buy a vehicle from begs you to do a excellent satisfaction survey.
Buick Regal - 1cat2dogs
I have already told people to go there, great service and very helpful, did not push me into buying will now only buy cars from Ben Eddings
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
100% Trustworthy - pat.fultz.18
I've been taking my 1994 Honda Prelude (my baby) to Honda Pro for several years now. They use only Honda parts and the quality of work is superb. They never try to push more service on you like some tend to do, they just put comments on your receipt letting you know any recommended work that might need to be addressed at some point.
Always friendly and helpful!